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WO-01318700 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Valdosta SP — 3259 Val Tech Road, Valdosta GA, 31603

Dec 4, 2025 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (37 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
37d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Jan 29, 2026
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Feb 3, 2026
3 business days (counted)
Running total: 40 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 25, 2026
15 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Dec 4, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Jan 29 Ready for Scheduling ▶ Running 37 37
Jan 29 → Feb 3 Assigned ▶ Running 3 40
Feb 3 → Feb 25 Scheduled ▶ Running 15 55
Feb 25 → Feb 25 Tech On Site ▶ Running 0 55
Feb 25 → Feb 25 Tech Off Site ▶ Running 0 55
Feb 25 → Feb 26 Scheduled ▶ Running 1 56
Feb 26 → Feb 26 Tech On Site ▶ Running 0 56
Dispatch 0.0d
Coordinators 57.9d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.9 days
Over SLA
Field Work
1.2 days
Created: Dec 4, 2025 Due: Feb 27, 2026 Completed: Feb 26, 2026 (1 days early)
📅
56.6 days Total Age
⏱️
38.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
55.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548714
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment 63 https://www.ebiotrack.com/inspection.php?iid=31690
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elizabeth Fields
Owner
Jessica Foley
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318700 (current) Invoiced
Inspection • Dylan Ingraham
Created: Dec 4, 2025 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 38.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 55.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
38.0d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Scheduled
16.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 AJinerson - Extending through 2/25 for tech to return morning of 2/25 between 8am-10am to complete the inspection at the Annex.

By the time tech got to the Annex, staff was already gone for the day.


2/3/26 AJinerson - Email logged on WO-01318504. Received email back from Beth confirming any of the offered dates work for them. Sent email back confirming we have tech scheduled for Tues. 2/24 for both facilities, starting at Valdosta Transition Center - 8am-10am arrival

Valdosta SP - 11am - 12pm arrival

Asking Beth to confirm if any POC or arrival instructions that we should make note of and sending her list of tools tech will bring onsite.


2/3/26 AJinerson - Email logged on WO-01349239. Sent confirmation email to Beth that we have repair WO confirmed scheduled for Fri. 2/6 with eta between 8am-10am.

Offering to schedule/reschedule return visit for below inspections during the week of 2/24 -2/26, asking what date works best for them.

Valdosta SP - 3259 Val Tech Road Valdosta, GA 31603 (WO-01318700)


Valdosta Transition Center - 363 Gil Harbin Industrial Blvd Valdosta, GA 31601 (WO-01318504)


1/29/26 AJinerson - Sent email back to Beth stating tech does not have enough time to complete this site on Friday, 2/6 and we would have to schedule our visit for another week in Feb. Offering 2/24 - 2/26.


1/29/26 AJinerson - On email thread for WO-01318504 - Beth asked about scheduling this location's service as well.


1/29/26 AJinerson - Last inspection completed in April 2025.

🔧 Work Performed
2/24 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY - COMPLETED ANNUAL INSPECTION SERVICE AT THE MAIN CAMP OF 38 DEVICES (35 PASS / 3 FAIL). WILL RETURN TO SITE TO COMPLETE THE INSPECTION IN THE ANNEX 2/25 DI: RETURNED TO SITE (ANNEX) AND CHECKED IN WITH SECURITY - COMPLETED ANNUAL INSPECTION SERVICE OF 20 DEVICES (17 PASS / 3 FAIL). VERIFIED ALL DEVICES IN ANNEX HAD BEEN LOCATED & INSPECTED. ARCHIVED OLD / MISSING DEVICES. ADVISED CUSTOMER OF DEVICE STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
2/24 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment 63 https://www.ebiotrack.com/inspection.php?iid=31690

Timeline

📞
Case Linked Dec 4, 6:00 AM
Case Number: 00548714
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 4, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 38.0 business days
👷
▶
2 Technician Assigned Jan 29, 2:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 56d 4h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 3, 2:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-24T16:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Feb 24, 10:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 8h
⏱️
▶
2 6x Labor Added Feb 24, 11:04 PM
6x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Dylan Ingraham
From: Tech On Site
To: Tech Off Site
Duration in Previous: 34m
🗓️
Status: Scheduled by Abby Jinerson Feb 25, 11:58 AM
From: Tech Off Site
To: Scheduled
Duration in Previous: 12h 53m
🔧
Status: Tech On Site by Dylan Ingraham Feb 25, 10:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10h 43m
⏱️
▶
2 6x Labor Added Feb 25, 11:33 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 51m
🏁
Status: Closed by Dylan Ingraham Feb 25, 11:46 PM
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 2, 1:11 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255346

Bottlenecks

Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548714
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Feb 24, 11:00 AM
Created
Dec 4, 9:49 AM
Invoice #
SM-255346

Work Details (12)

Name Type Status Qty Amount Date
WL-03118905 Labor Open 0.75 $0.00 Feb 24, 11:04 PM
WL-03118906 Labor Open 4.5 $0.00 Feb 24, 11:04 PM
WL-03118907 Labor Open 0.5 $0.00 Feb 24, 11:04 PM
WL-03118908 Travel Open 7 - Feb 24, 11:04 PM
WL-03118909 Travel Open 4 - Feb 24, 11:04 PM
WL-03118910 Expenses Open 1 $0.00 Feb 24, 11:04 PM
WL-03120626 Labor Open 0.5 $0.00 Feb 25, 11:33 PM
WL-03120627 Labor Open 2.5 $1,495.00 Feb 25, 11:33 PM
WL-03120628 Labor Open 0.5 $0.00 Feb 25, 11:33 PM
WL-03120629 Travel Open 4 - Feb 25, 11:33 PM
WL-03120630 Expenses Open 1 $0.00 Feb 25, 11:33 PM
WL-03120631 Expenses Open 1 $0.00 Feb 25, 11:33 PM

Details