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WO-01318740 ↗ ServiceMax

ROSWELL PARK • Inspection • PSM

📍 ROSWELL PARK HEMATOLOGY SOUTHTOWNS — 3041 Orchard Park Rd, Orchard Park NY, 14127

Dec 4, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (24 biz days late)
Active: 43 biz days
🕐 Clock stopped: Invoiced (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 10, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 4 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Dec 10 → Feb 5, 2026
38 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Closed
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Dec 4, 2025 Invoiced: Feb 6, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 10 Ready for Scheduling ▶ Running 4 4
Dec 10 → Dec 10 Assigned ▶ Running 0 4
Dec 10 → Feb 5 Scheduled ▶ Running 38 42
Feb 5 → Feb 5 Tech On Site ▶ Running 0 42
Feb 5 → Feb 5 Completed ▶ Running 0 42
Feb 5 → Feb 6 Closed ▶ Running 1 43
Feb 6 → Feb 6 Incomplete ▶ Running 0 43
Dispatch 0.0d
Coordinators 43.7d
Field Work 1.1d
Incomplete 0.0d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.7 days
Over SLA
Field Work
1.1 days
Incomplete (excluded from total)
0.0 days
Created: Dec 4, 2025 Due: Feb 27, 2026 Completed: Feb 6, 2026 (21 days early)
📅
43.2 days Total Age
⏱️
38.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
41.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548725
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Calibration Service 84 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10416
Priority
Standard
Origin
Email
Reason
New Case
Contact
Becky Kmitch
Owner
Leona Coonrod
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318740 (current) Invoiced
Inspection • Erwin Forster
Created: Dec 4, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 38.7 days stuck in "Scheduled"
⏱️
Total Delay 41.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.9d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
38.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Incomplete
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5 EForster: Unable to inspect equipment in Suite A Exam Rm 7 due to room quarentiened.

12/10 KSmith -- Scheduled for 2/5 with Rebecca. 9-11am

12/10 KSmith -- Sent email to schedule for 2/5

🔧 Work Performed
Inspected 80 items. Replaced (1) halogen lamp. Inspection completed.
🔍 Technician Findings
Semi annual inspection.
⚠️ Problem Description
Inspection: Annual Equipment Calibration Service 84 pieces https://www.ebiotrack.com/omnicor/inspection.php?iid=10416

Timeline

📞
Case Linked Dec 4, 7:39 AM
Case Number: 00548725
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 4, 11:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Dec 10, 12:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 0h
🗓️
▶
2 Status: Scheduled Dec 10, 1:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-05T14:30:00.000+0000
🚨 39.0 business days
🔧
Status: Tech On Site by Erwin Forster Feb 5, 10:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 56d 20h
✔️
Status: Completed by Erwin Forster Feb 5, 4:02 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 54m
⏱️
▶
2 6x Labor Added Feb 5, 6:57 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Erwin Forster
From: Completed
To: Closed
Duration in Previous: 2h 57m
⚠️
▶
3 Status: Incomplete Feb 5, 9:33 PM
Status: Incomplete → Parts Added → Status: Closed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🏁
Status: Closed by Erwin Forster
From: Incomplete
To: Closed
Duration in Previous: 3m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Feb 9, 1:13 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253437

Bottlenecks

Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Scheduled
Duration: 38.7 business days (threshold: 2.0 business days)
Exceeded by 36.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00548725
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Feb 5, 9:30 AM
Created
Dec 4, 11:52 AM
Invoice #
SM-253437

Work Details (7)

Name Type Status Qty Amount Date
WL-03094126 Labor Open 1.6666666666667 $0.00 Feb 5, 6:57 PM
WL-03094127 Labor Open 5.8333333333333 $3,128.00 Feb 5, 6:57 PM
WL-03094128 Labor Open 2 $0.00 Feb 5, 6:57 PM
WL-03094129 Travel Open 82 - Feb 5, 6:57 PM
WL-03094130 Travel Open 82 - Feb 5, 6:57 PM
WL-03094131 Expenses Open 1 $0.00 Feb 5, 6:57 PM
WL-03094375 Parts Open 1 $71.21 Feb 5, 9:34 PM

Details