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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318779 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DOH — 2 Van Buren Blvd Building 28B, Altamont NY, 12009

Dec 4, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (261 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Dec 12, 2025)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 9, 2025
3 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 12, 2025
3 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Closed
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 4, 2025 Invoiced: Dec 12, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 9 Scheduled ▶ Running 3 3
Dec 9 → Dec 12 Tech On Site ▶ Running 3 6
Dec 12 → Dec 12 Completed ▶ Running 0 6
Dec 12 → Dec 12 Closed ▶ Running 0 6
Dec 12 → Dec 12 Incomplete ▶ Running 0 6
Dispatch 0.2d
Coordinators 3.4d
Field Work 3.8d
Incomplete 0.1d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.2 days
Coordinators
3.4 days
Over SLA
Field Work
3.8 days
Over SLA
Incomplete (excluded from total)
0.1 days
Billing
1.5 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2026 Completed: Dec 12, 2025 (384 days early)
📅
6.6 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
57 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Philmon Mehari — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025
Visit 3 Dec 10, 2025
Visit 4 Dec 11, 2025
Visit 5 Dec 12, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548938
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Jeff Ballard
Owner
Shelby Robinson
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318779 (current) Invoiced
FCO • Philmon Mehari
Created: Dec 4, 2025 • Closed: Dec 12, 2025
Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
3.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Incomplete
0.1d
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Dec 4, 2:06 PM
Case Number: 00548938
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 4, 2:24 PM
Work Order: WO-01318779
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 4, 4:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-08T06:00:00.000+0000, 2025-12-08T00:00:00.000+0000, 2025-12-08T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1h 45m
💵
2x Expenses Added Dec 4, 4:59 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
🔧
Status: Tech On Site by Philmon Mehari Dec 9, 12:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
⏳ 2.0 business days
⏱️
9x Labor Added Dec 10, 9:58 PM
Type: Labor
Status: Open
Qty: 0.5, 0.25, 2.5, 4.25
⏱️
▶
2 9x Labor Added Dec 10, 10:04 PM
9x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 5x Labor Added Dec 11, 6:52 PM
5x Labor Added → 5x Labor Added
⏱️
5x Labor Added
Type: Labor
Status: Open
Qty: 2.5
🚗
7x Travel Added Dec 11, 7:03 PM
Type: Travel
Status: Open
Qty: 235, 18
⏱️
▶
2 3x Labor Added Dec 12, 5:21 PM
3x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 2.5
⏱️
Labor Added Dec 12, 5:27 PM
Type: Labor
Status: Open
Qty: 2
🚗
3x Travel Added Dec 12, 5:34 PM
Type: Travel, Expenses
Status: Open
Qty: 18, 194
⏱️
Labor Added Dec 12, 5:45 PM
Type: Labor
Status: Open
Qty: 2
✔️
▶
2 Status: Completed Dec 12, 5:57 PM
Status: Completed → Status: Incomplete
⚠️
Status: Incomplete by Sean Currie
From: Closed
To: Incomplete
Duration in Previous: 2m
💵
▶
2 3x Expenses Added Dec 12, 6:38 PM
3x Expenses Added → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Incomplete
To: Closed
Duration in Previous: 41m
⏳ 1.7 business days
⏱️
▶
2 Labor Added Dec 15, 10:53 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Dec 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Tech On Site
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00548938
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Dec 8, 9:00 AM
Created
Dec 4, 2:24 PM
Invoice #
N/A

Work Details (57)

Name Type Status Qty Amount Date
WL-03026822 Expenses Open 1 $0.00 Dec 4, 4:59 PM
WL-03026821 Expenses Open 1 $0.00 Dec 4, 4:59 PM
WL-03033622 Labor Open 0.5 $155.00 Dec 10, 9:58 PM
WL-03033623 Labor Open 0.25 $155.00 Dec 10, 9:58 PM
WL-03033624 Labor Open 0.25 $155.00 Dec 10, 9:58 PM
WL-03033625 Labor Open 0.25 $155.00 Dec 10, 9:58 PM
WL-03033626 Labor Open 0.25 $155.00 Dec 10, 9:58 PM
WL-03033627 Labor Open 0.25 $155.00 Dec 10, 9:58 PM
WL-03033620 Labor Open 2.5 $155.00 Dec 10, 9:58 PM
WL-03033628 Labor Open 0.25 $155.00 Dec 10, 9:58 PM
WL-03033621 Labor Open 4.25 $155.00 Dec 10, 9:58 PM
WL-03033643 Labor Open 2.5 $237.50 Dec 10, 10:04 PM
WL-03033642 Labor Open 2.5 $237.50 Dec 10, 10:04 PM
WL-03033644 Labor Open 2.5 $237.50 Dec 10, 10:04 PM
WL-03033645 Labor Open 2.5 $237.50 Dec 10, 10:04 PM
WL-03033646 Labor Open 2.5 $237.50 Dec 10, 10:04 PM
WL-03033647 Labor Open 2.5 $237.50 Dec 10, 10:04 PM
WL-03033648 Labor Open 2.5 $237.50 Dec 10, 10:04 PM
WL-03033649 Labor Open 2.5 $237.50 Dec 10, 10:04 PM
WL-03033650 Labor Open 2.5 $237.50 Dec 10, 10:04 PM
WL-03033651 Expenses Open 1 $0.00 Dec 10, 10:06 PM
WL-03033652 Expenses Open 1 $0.00 Dec 10, 10:06 PM
WL-03033653 Expenses Open 1 $0.00 Dec 10, 10:06 PM
WL-03033654 Expenses Open 1 $0.00 Dec 10, 10:06 PM
WL-03034887 Labor Open 0.25 $155.00 Dec 11, 6:52 PM
WL-03034883 Labor Open 0.25 $155.00 Dec 11, 6:52 PM
WL-03034884 Labor Open 0.25 $155.00 Dec 11, 6:52 PM
WL-03034885 Labor Open 0.25 $155.00 Dec 11, 6:52 PM
WL-03034886 Labor Open 0.25 $155.00 Dec 11, 6:52 PM
WL-03034896 Labor Open 2.5 $237.50 Dec 11, 6:56 PM
WL-03034897 Labor Open 2.5 $237.50 Dec 11, 6:56 PM
WL-03034898 Labor Open 2.5 $237.50 Dec 11, 6:56 PM
WL-03034899 Labor Open 2.5 $237.50 Dec 11, 6:56 PM
WL-03034900 Labor Open 2.5 $237.50 Dec 11, 6:56 PM
WL-03034926 Travel Open 235 $0.00 Dec 11, 7:03 PM
WL-03034927 Travel Open 18 $0.00 Dec 11, 7:03 PM
WL-03034928 Travel Open 18 $0.00 Dec 11, 7:03 PM
WL-03034929 Travel Open 18 $0.00 Dec 11, 7:03 PM
WL-03034930 Travel Open 18 $0.00 Dec 11, 7:03 PM
WL-03034931 Travel Open 18 $0.00 Dec 11, 7:03 PM
WL-03034932 Travel Open 18 $0.00 Dec 11, 7:03 PM
WL-03036336 Labor Open 0.25 $155.00 Dec 12, 5:21 PM
WL-03036335 Labor Open 0.25 $155.00 Dec 12, 5:21 PM
WL-03036337 Labor Open 1 $155.00 Dec 12, 5:21 PM
WL-03036343 Labor Open 2.5 $237.50 Dec 12, 5:25 PM
WL-03036344 Labor Open 2.5 $237.50 Dec 12, 5:25 PM
WL-03036345 Labor Open 2.5 $237.50 Dec 12, 5:25 PM
WL-03036346 Labor Open 2.5 $237.50 Dec 12, 5:25 PM
WL-03036349 Labor Open 2 $0.00 Dec 12, 5:27 PM
WL-03036362 Travel Open 18 $0.00 Dec 12, 5:34 PM
WL-03036361 Expenses Open 1 $0.00 Dec 12, 5:34 PM
WL-03036363 Travel Open 194 $0.00 Dec 12, 5:34 PM
WL-03036405 Labor Open 2 $155.00 Dec 12, 5:45 PM
WL-03036506 Expenses Open 1 $0.00 Dec 12, 6:38 PM
WL-03036507 Expenses Open 1 $0.00 Dec 12, 6:38 PM
WL-03036508 Expenses Open 1 $0.00 Dec 12, 6:38 PM
WL-03037794 Labor Open 0.016666666666667 $684.00 Dec 15, 10:53 AM

Details