Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
**R&R cradle point modem assembly.
**Waitee for unit to reboot but it did not. So I swapped the antennas out and rebooted.
**Still no response ans unitnwould not boot up.
**Triee using the other set of wires connected to antenna and still no response ans it will not boot up.
**Spoke to Phil @L2 and he had me call higi direct.
**Called and left message and received a call back from Andrew 30 mins later. We troubleshooting unit and he determined that SIM card was not activated. He called Verizon to have it activated and that took about another 30 mins.
**Afywr waiting I called him back and he had me try some other troubleshooting tactics but nothing seemed to work. A follow up for another pc was put in per Andrew @Higi
🔍Technician Findings
Unit OOS
**Both top and bottom screen were blacked out.
⚠️Problem Description
Tech will be shipped replacement WIFI Router.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order
Tech will be shipped Cellular Modem - Cradlepoint for replacement.
Tech will be sent Key to Kiosk.
Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📞
Call
Completed Dec 9, 2025
Needs a follow up for a PC
Dec 5, 2025 10:11am
@Leona Coonrod the cf is advising a change from WiFi to cellular? Is that from Higi? @Nicole Floyd @Brendan Chaney this is a connectivity change and should result in a billing change up for the service if true. This might be the reason for both connectivity types requested. What are your thoughts on this? @Robert Cox including you for visibility purposes