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WO-01318825 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Edinger Medical Group Inc — 20981 Magnolia St, Huntington Beach CA, 92646-6338

Dec 4, 2025 → Dec 18, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 10, 2025
✗ SLA Missed (7 biz days late)
Active: 11 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 5 → Dec 8, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 11, 2025
3 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Completed
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
2d
▶ Clock Running
Status: Closed
Dec 11 → Dec 15, 2025
2 business days (counted)
Running total: 7 of 4 biz days used
3d
▶ Clock Running
Status: Reschedule
Dec 15 → Dec 18, 2025
3 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 11 of 4 biz days used
Created: Dec 4, 2025 Completed: Dec 19, 2025
Business Days Used 11 / 4
0 4d budget +7d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0 / 4
Dec 4 → Dec 5 Ready for Scheduling ▶ Running 1 1 / 4
Dec 5 → Dec 8 Assigned ▶ Running 1 2 / 4
Dec 8 → Dec 11 Scheduled ▶ Running 3 5 / 4
Dec 11 → Dec 11 Completed ▶ Running 0 5 / 4
Dec 11 → Dec 15 Closed ▶ Running 2 7 / 4
Dec 15 → Dec 18 Reschedule ▶ Running 3 10 / 4
Dec 18 → Dec 19 Scheduled ▶ Running 1 11 / 4
Dispatch 0.0d
Coordinators 10.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.4 days
Over SLA
Billing
0.0 days
Created: Dec 4, 2025 Due: Dec 10, 2025 Completed: Dec 19, 2025 (8 days late)
📅
10.5 days Total Age
⏱️
3.8d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Rene Yescas — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 10, 2025
Visit 2 Dec 18, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548752
Midmark Service Request Dispatch Authorization - WO-00134861
Closed
Zone 1 Dispatch Type Repair Email PROBLEM SUMMARY MGIV Scale weight off ADDITIONAL NOTES Tech needs to bring a 50 lb calibrated weight for calibration. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jamie Utt
Owner
Kimberly Hardison
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318825 (current) Invoiced
Repair • Rene Yescas
Created: Dec 4, 2025 • Closed: Dec 18, 2025
Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 3.8 days stuck in "Scheduled"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Closed
3.5d / 1.0d SLA
Reschedule
3.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025jsells

Hello, EMSAR,

Can this dispatch be reopened? Customer reported the unit is not working again and we need the tech to go back out. Please advise.

If you have any questions or need additional information, please contact the Dispatch Department at 800.643.6275, ext 108919 or 937.688.9175 - Monday thru Thursday from 8:00 am to 5:00 pm EST and Friday from 8:00 am to 4:00 pm EST.

12-8 Mburris called site set appt with Jamie Utt 12/10/25 with arrival time between 2-4PM

12/5/25 RBerry- Called site to schedule, placed on hold. After 5 minutes no answer. Looking to schedule for 12/10/25 with arrival time between 2-4PM. 


12/4 KHardison, Location is closed, no option for vm. Sent an email regarding WO.

🔧 Work Performed
performed table calibration per the midmark calibration instructions,calibration complete,scale test ok,service complete.12-18-25 checked weight,weight reading was off,moved table and found a writing pen under the table,showed customer,removed pen,cleaned the area,set the table,weight test test fine,calibrate table,calibration test fine,ran another weight test,test ok,service complete
🔍 Technician Findings
table needs calibration
⚠️ Problem Description
Zone 1 Dispatch Type Repair Email PROBLEM SUMMARY MGIV Scale weight off ADDITIONAL NOTES Tech needs to bring a 50 lb calibrated weight for calibration. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Dec 4, 9:00 AM
Case Number: 00548752
Subject: Midmark Service Request Dispatch Authorization - WO-00134861
Status: Closed
📋
Work Order Created Dec 4, 3:33 PM
Work Order: WO-01318825
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 4, 3:44 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10m
👷
▶
2 Technician Assigned Dec 5, 1:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 9m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 8, 12:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-10T22:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Dec 10, 10:31 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 8
✔️
Status: Completed by Rene Yescas Dec 11, 3:11 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 2h, 0m
⏳ 3.0 business days
🔄
Status: Reschedule by Allison Belyea Dec 15, 2:48 PM
From: Closed
To: Reschedule
Duration in Previous: 3d 23h
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Dec 18, 6:34 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rene Yescas
From: Reschedule
To: Scheduled
Duration in Previous: 3d 3h
⏱️
▶
2 5x Labor Added Dec 18, 7:11 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 37m, 0m
📄
▶
2 Status: Ready to Bill Dec 19, 4:34 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 1.9 business days
🧾
Invoice Created Dec 22, 11:14 AM
Invoice Number: SM-249674

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Reschedule
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00548752
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Rene Yescas
Scheduled
Dec 18, 8:00 AM
Created
Dec 4, 3:33 PM
Invoice #
SM-249674

Work Details (8)

Name Type Status Qty Amount Date
WL-03033702 Labor Open 1 $110.00 Dec 10, 10:31 PM
WL-03033703 Labor Open 0.5 $0.00 Dec 10, 10:31 PM
WL-03033704 Travel Open 8 $0.00 Dec 10, 10:31 PM
WL-03042573 Labor Open 0.5 $0.00 Dec 18, 7:11 PM
WL-03042574 Labor Open 1 $110.00 Dec 18, 7:11 PM
WL-03042575 Labor Open 0.5 $0.00 Dec 18, 7:11 PM
WL-03042576 Travel Open 8 $110.00 Dec 18, 7:11 PM
WL-03042577 Travel Open 8 $0.00 Dec 18, 7:11 PM

Details