Q-00031408
Covetrus Account #: 785460-001
Manufacturer and Model: Dentalaire DTP00511
Serial Number: 001091626
Please describe the issue you are experiencing: Water doesn't come out of the scaler. It comes out of the other attachments, though.
Technician to complete product eval,review,and testing to source the exact issue and determine if parts are needed,
12/15/25 SReich - Created case 00551836 for follow up.
12/5/25 RBerry- Spoke with Heather Stafford, scheduled for 12/12/25. Arrival time between 9-11AM. Nothing needed to access site or equipment.
12/5/25 RBerry- LM with site to schedule for 12/12/25 with arrival time between 9-11AM.
12/5/25 RBerry- Sent teams message to NWillick stating: Nicholas Willick WO-01318829- This WO is going to miss the due date. With it so far out I just can't make it work until 12/12/25
12/5/25 RBerry- Per NWillick in ASC call, give to Omar Serrano to due Rene not having availability.
🔧Work Performed
Diagnosed unit and informed customer of what is needed to complete repair. Customer requested quote
🔍Technician Findings
Customer states unit is having issues
⚠️Problem Description
Q-00031408
Covetrus Account #: 785460-001
Manufacturer and Model: Dentalaire DTP00511
Serial Number: 001091626
Please describe the issue you are experiencing: Water doesn't come out of the scaler. It comes out of the other attachments, though.
Technician to complete product eval,review,and testing to source the exact issue and determine if parts are needed,
📄Description
DentalAire Prestige (series) Delivery Unit (J-4300, DTP00511)
📋
Outbound to +17605071500
Completed Dec 5, 2025
12/5/25 RBerry- LM with site to schedule for 12/12/25 with arrival time between 9-11AM.
📅
WO-01318829 - Evaluation - Prestige (series) Delivery Unit - Cathedral City - Ridgeline Veterinary Clinic
Dec 12, 2025 1:00pm – 3:00pm
Work Order: WO-01318829
Account: COVETRUS
Customer Case Number: 785460-001
Location: Ridgeline Veterinary Clinic
Address: 68100 Ramon Rd Ste A3, Cathedral City, CA 92234
Manufacturer: DentalAire
Model #: Prestige (series) Delivery Unit
Serial #: 001091626
Contact Name: Heather Stafford
Contact Phone
Timeline
📞
Case Linked Dec 2, 12:13 PM
Case Number:00548026
Subject:L2 Review - Healthcare
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Dec 4, 3:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 5, 3:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 42m
🗓️
▶
2
Status: Scheduled Dec 5, 4:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-12-12T18:00:00.000+0000
⚠️5.9 business days
🔧
Status: Tech On Site by Omar SerranoDec 12, 1:42 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 21h
🚗
▶
2
3x Travel Added Dec 12, 10:26 PM
3x Travel Added → Status: Completed
✔️
Status: Completed by Omar Serrano
From:Tech On Site
To:Completed
Duration in Previous:8h 45m
⚠️
Status: Incomplete by Omar SerranoDec 12, 10:33 PM
From:Completed, Incomplete
To:Incomplete, Closed
Duration in Previous:6m, 0m
⏳1.2 business days
📄
▶
2
Status: Ready to Bill Dec 15, 11:24 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Dec 15, 3:22 PM
Invoice Number:SM-249112
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)