Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318838 ↗ ServiceMax

THE GUTHRIE CLINIC • Evaluation • P7

📍 Guthrie Towanda Memorial Hospital- EMS — 91 HOSPITAL DRIVE, Tonwanda PA, 18848

Dec 4, 2025 → Dec 4, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 15, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Dec 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
Created: Dec 4, 2025 Invoiced: Dec 5, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0 / 7
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0 / 7
Dec 4 → Dec 4 Assigned ▶ Running 0 0 / 7
Dec 4 → Dec 5 Scheduled ▶ Running 1 1 / 7
Dispatch 0.0d
Coordinators 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Billing
0.0 days
Created: Dec 4, 2025 Due: Dec 15, 2025 Completed: Dec 5, 2025 (10 days early)
📅
0.7 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548980
Urgent TECH ON SITE evaluation wo needed
Closed
David Trost on site Needs Evaluation WO Power flex 10n-156237 John R Vough Jr Approved this Work
Priority
High
Origin
Email
Reason
New Case
Contact
Brian Ackley
Owner
Leona Coonrod
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318838 (current) Invoiced
Evaluation • David Trost
Created: Dec 4, 2025 • Closed: Dec 4, 2025
Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Travel billed on WO 1315501

12/5/25 lcoonrod

follow up in case 00549351


12/4 MOwens Tech is onsite Today already.

🔧 Work Performed
Power flex 10n-156237 needs the following Needs backrest assembly 1ea 1525354 rivets 3401900 20ea piston / gas spring kit number 152-6390 piston bottom 8097230 Patient rear right Caster With Wheel Lock patient's front left Caster With Wheel Lock 2ea 152-5003 Caster With Wheel Lock Bed frame cross tube screw 3352323 4ea pull handle kit 1ea 0821162 Backrest release lever cap screw lock washers 33-1100 10-24 x .500PHMS Phil 4ea 385-5900 #10 Internal Lock Washer 4ea foot end control panel screws and washers.. screws..3352455 4ea washers 3856223 4ea
🔍 Technician Findings
Power flex 10n-156237 needs the following Needs backrest assembly 1ea 1525354 rivets 3401900 20ea piston / gas spring kit number 152-6390 piston bottom 8097230 Patient rear right Caster With Wheel Lock patient's front left Caster With Wheel Lock 2ea 152-5003 Caster With Wheel Lock Bed frame cross tube screw 3352323 4ea pull handle kit 1ea 0821162 Backrest release lever cap screw lock washers 33-1100 10-24 x .500PHMS Phil 4ea 385-5900 #10 Internal Lock Washer 4ea foot end control panel screws and washers.. screws..3352455 4ea washers 3856223 4ea
⚠️ Problem Description
David Trost on site Needs Evaluation WO Power flex 10n-156237 John R Vough Jr Approved this Work

Timeline

📞
Case Linked Dec 4, 3:45 PM
Case Number: 00548980
Subject: Urgent TECH ON SITE evaluation wo needed
Status: Closed
📋
▶
2 Work Order Created Dec 4, 4:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Status: Assigned Dec 4, 4:27 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: David Trost
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-04T17:00:00.000+0000
⏱️
▶
2 4x Labor Added Dec 4, 9:49 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From: Scheduled, Completed, Incomplete
To: Completed, Incomplete, Closed
Duration in Previous: 5h 22m, 0m
⏳ 3.3 business days
📄
▶
2 Status: Ready to Bill Dec 9, 11:25 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 29.0 business days
🧾
Invoice Created Jan 21, 2:24 PM
Invoice Number: SM-248540

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548980
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
David Trost
Scheduled
Dec 4, 12:00 PM
Created
Dec 4, 4:09 PM
Invoice #
SM-248540

Work Details (4)

Name Type Status Qty Amount Date
WL-03027359 Labor Open 5.75 $0.00 Dec 4, 9:49 PM
WL-03027360 Labor Open 1 $130.00 Dec 4, 9:49 PM
WL-03027361 Travel Open 222 $0.00 Dec 4, 9:49 PM
WL-03027362 Expenses Open 1 $0.00 Dec 4, 9:49 PM

Details