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← WO Overview

WO-01318843 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Aloha Dog & Cat Hospital — 17335 SW Tualatin Valley Hwy,, Aloha OR, 97003-4557

Dec 4, 2025 → Dec 9, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 10, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 8, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Dec 4, 2025 Completed: Dec 9, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0 / 4
Dec 4 → Dec 8 Ready for Scheduling ▶ Running 2 2 / 4
Dec 8 → Dec 8 Assigned ▶ Running 0 2 / 4
Dec 8 → Dec 9 Scheduled ▶ Running 1 3 / 4
Dec 9 → Dec 9 Tech On Site ▶ Running 0 3 / 4
Dispatch 0.0d
Coordinators 4.2d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.2 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Dec 4, 2025 Due: Dec 10, 2025 Completed: Dec 9, 2025 (1 days early)
📅
3.3 days Total Age
⏱️
2.5d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548762
Midmark Service Request Dispatch Authorization - WO-00134862
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD HS drill issue. ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa McGarvey
Owner
Kimberly Hardison
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318843 (current) Invoiced
Repair • Jason Morris
Created: Dec 4, 2025 • Closed: Dec 9, 2025
Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 2.5 days stuck in "Closed"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-8 Mburris called site spoke with with POC Lisa and set appt 12-9 9am -10:30am

12/4 KHardison, Spoke to Lisa regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
Adjusted the air pressure to 35psi. Vibration noise when compressor is on. Adjusted location of top panel lock bar. Adjusted wire route. Tightened the water knob for the high speed.
🔍 Technician Findings
Air pressure on high speed was set at 20psi.
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD HS drill issue. ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Dec 4, 9:07 AM
Case Number: 00548762
Subject: Midmark Service Request Dispatch Authorization - WO-00134862
Status: Closed
📋
▶
2 Work Order Created Dec 4, 4:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 8, 12:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 19h
🗓️
▶
2 Status: Scheduled Dec 8, 12:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-09T17:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Dec 8, 1:15 PM
Scheduled For: 2025-12-09T16:00:00.000+0000
🔧
Status: Tech On Site by Jason Morris Dec 9, 12:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏱️
▶
2 3x Labor Added Dec 9, 2:51 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 33m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 11, 4:39 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 2.1 business days
🧾
Invoice Created Dec 15, 1:34 AM
Invoice Number: SM-248805

Bottlenecks

Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00548762
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Dec 9, 11:00 AM
Created
Dec 4, 4:19 PM
Invoice #
SM-248805

Work Details (3)

Name Type Status Qty Amount Date
WL-03031621 Labor Open 1.75 $0.00 Dec 9, 2:51 PM
WL-03031622 Labor Open 2.5 $275.00 Dec 9, 2:51 PM
WL-03031623 Travel Open 48 $110.00 Dec 9, 2:51 PM

Details