12/11 KKelch scheduled per logged email from Sharon
12/5 KKelch called Chris to schedule for 12/19 between 9 and 11 am. Was on hold for 5 minutes, sent email.
🔧Work Performed
performed pm/evaluation per pm checklist. no issues were found during pm/evaluation check. Unit returned to service.
🔍Technician Findings
pm due
⚠️Problem Description
Q-00031118
PM Service on station with full evaluation
Model: MB1060 No SN provided.
📧
Email:RE: Scheduling for WO-01318858
Completed Dec 11, 2025
From: smcguire@childrensnebraska.org
To: kaitlyn.kelch@emsar.com, cnorth@childrensnebraska.org, nmilanovic@mopec.com, pabasolo@childrensnebraska.org, mthornton@childrensnebraska.org, jkawula@childrensnebraska.org
2-3 hours is a good chunk of time. And that is a prime time for us and our work load. It would be better if you came at 7:00am or after 3pm as that is our only hood and our work load is heavy. Sharon McGuire, AP TechChildren’s NebraskaDept. of Pathology8200 Dodge St.Omaha, NE 6811440
📧
Email: Scheduling for WO-01318858
Completed Dec 5, 2025
To: cnorth@childrensnebraska.org
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01318858
Body:
Good morning Chris,
I am reaching out from EMSAR to schedule the maintenance needed for your Mopec Grossing Station. Our technician, Thomas, can be there on 12/19 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
D
Work Order: WO-01318858
Account: MOPEC
Customer Case Number:
Location: Omaha Children's
Address: 8200 Dodge St, Omaha, NE 68114
Manufacturer:
Model #:
Serial #:
Contact Name: Chris North
Contact Phone: 214-979-6100
Contact Email: cnorth@childrensnebraska.org
Due Date: 12/31/2025
Scheduled Date/T
EXCEL_X
Maestro Preventative Checks
Dec 4, 2025
PDF
SPO072048 PO
Dec 4, 2025
PDF
Omaha Request for Estimate or Service
Dec 4, 2025
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Dec 19, 2025
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Dec 19, 2025
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Dec 19, 2025
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neb1
Dec 19, 2025
EXCEL_X
childrens nebraska
Dec 19, 2025
Timeline
📞
Case Linked Nov 10, 10:52 AM
Case Number:00542439
Subject:PM Service Quote
Status:Closed
🚨16.0 business days
📋
▶
3
Work Order Created Dec 4, 5:07 PM
Work Order Created → Expenses Added → Status: Ready for Scheduling
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Status: Assigned Dec 5, 9:22 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Thomas J Langenberg Jr
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Dec 11, 10:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-19T13:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Thomas LangenbergDec 19, 8:02 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 21h
⏱️
▶
2
2x Labor Added Dec 19, 10:44 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site
To:Completed
Duration in Previous:2h 42m
🚗
2x Travel Added Dec 19, 10:59 AM
Type:Travel, Expenses
Status:Open
Qty:5, 1
🏁
Status: Closed by Thomas LangenbergDec 19, 5:05 PM
From:Completed
To:Closed
Duration in Previous:6h 20m
⏳2.9 business days
📄
▶
3
Status: Ready to Bill Dec 23, 12:36 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-249828
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)