2/26 KKelch called LaTrenda to reschedule for 3/4 between 9 and 11 am due to tech calling out. Customer confirmed. Call logged on WO-01351609
2/18 KKelch called LaTrenda to schedule for 2/26 between 9 and 11 am. Customer confirmed. Call logged on WO-01351609
2/17 KKelch called LaTrenda to schedule for 2/26 between 9 and 11 am. Left VM. Call logged on WO-01351609
2/16/26 CDempsey- asking Chane about past scheduled.
2/13/26 CDempsey- Contacted Chane about past scheduled wo.
2/9 KKelch added to previously scheduled date and time
2/9/26 RBerry- Updated due date based on parts, Removed delay code.
2/2 KKelch called LaTrenda to schedule for 2/5 between 2:30 and 3:30 pm. Customer confirmed. Call logged on WO-01318864
1/8 KWeiss, Quote approved, moving to L2 Screening for part order.
12/16 KWeiss, Created case and sent to sales for quoting.
12/5 KKelch called LaTrenda to schedule for 12/12 between 9 and 11 am. Customer confirmed. Call logged on WO-01318867
🔧Work Performed
Checked the unit and found that the unit control box is not functioning correctly, it will need to be replaced. the other motor is working correctly, expect for the foot end motor. it is missing and will need to be replaced.
2/5 Upon arriving on-site, I performed a systematic inspection of the unit and proceeded with the installation of the designated replacement parts. However, subsequent functional testing revealed that the system remained inoperable. Following a targeted diagnostic evaluation, I identified a defective junction box that was damaged "out of the box," preventing proper electrical continuity. A replacement junction box has been sourced and is required to restore the unit to full operational status.
3/4 CLacy installed new junction box. Functional testing passed. This unit is ready to return to service
🔍Technician Findings
Unit needs a new control box. Junction Box Invacare Semi-Electric Hospital Homecare Bed CB6644-10119 2020
Unit needs a new foot end motor. Invacare Homecare Bed Elevation Motor Assembly # 270388-01 2021
⚠️Problem Description
Patient Name: Cora Mae Sanders
Building: Home 673
Room Number: 104
Brief Description Of Problem: Foot side of the bed is stuck while raised up. https://www.ebiotrack.com/workorder.php?wo=70153
📋
Outbound to +12105501372
Completed Feb 2, 2026
2/2 KKelch called LaTrenda to schedule for 2/5 between 2:30 and 3:30 pm. Customer confirmed. Call logged on WO-01318864
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 22, 2026
To: latrenda.king@hhs.texas.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318864Location: San Antonio State Supported Living CenterAddress: 6711 S. New Braunfels, STE 500 San Antonio, TX 78223Device: Problem Description: Patient Name: Cora Mae Sanders
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 15, 2026
To: latrenda.king@hhs.texas.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318864Location: San Antonio State Supported Living CenterAddress: 6711 S. New Braunfels, STE 500 San Antonio, TX 78223Device: Problem Description: Patient Name: Cora Mae Sanders
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 8, 2026
To: latrenda.king@hhs.texas.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318864Location: San Antonio State Supported Living CenterAddress: 6711 S. New Braunfels, STE 500 San Antonio, TX 78223Device: Problem Description: Patient Name: Cora Mae Sanders
📞
Call
Completed Dec 5, 2025
12/5 KKelch called LaTrenda to schedule for 12/12 between 9 and 11 am. Customer confirmed. Call logged on WO-01318867
Dec 31, 2025 3:17pm
Waiting for tech to confirm and create an IP for the two beds serviced. There are no IP's setup in SMX or equipment setup in EBT for these two products.
📅
WO-01318864 - Repair - San Antonio - San Antonio State Supported Living Center
Mar 4, 2026 10:00am – 12:00pm
Work Order: WO-01318864
Account: TEXAS HEALTH & HUMAN SERVICES COMMISSION
Customer Case Number:
Location: San Antonio State Supported Living Center
Address: 6711 S. New Braunfels, STE 500, San Antonio, TX 78223
Manufacturer:
Model #:
Serial #:
Contact Name: LaTrenda King
Contact Phone: 210-550-1