Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01323960 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Four Corners Veterinary Clinic — 2777 W 11th Ave, Eugene OR, 97402-3216

Dec 5, 2025 → Dec 11, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 11, 2025
✗ SLA Missed
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 9, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 11, 2025
2 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Dec 5, 2025 Completed: Dec 11, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0 / 4
Dec 5 → Dec 9 Ready for Scheduling ▶ Running 2 2 / 4
Dec 9 → Dec 9 Assigned ▶ Running 0 2 / 4
Dec 9 → Dec 11 Scheduled ▶ Running 2 4 / 4
Dec 11 → Dec 11 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Coordinators 6.0d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Dec 5, 2025 Due: Dec 11, 2025 Completed: Dec 11, 2025 (on time)
📅
5.0 days Total Age
⏱️
4.2d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548894
Midmark Service Request Dispatch Authorization - WO-00134907
Closed
Zone 2 NWD Table not going up and down. Scale intermittently working. ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Taya Edwards
Owner
Sherry Reich
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01323960 (current) Invoiced
Repair • Jason Morris
Created: Dec 5, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 89 days old
🚨
Primary Delay 4.2 days stuck in "Closed"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-9 Mburris called site spoke with Taya and set appt 12-11

12/5/25 SReich - Sending an email due to the time difference.

🔧 Work Performed
Cleaned the chain, sprocket, bearings. Lightly lubricated. Checked all of the sensors. Ran table up and down 30+ times with no issues. Calibrated the scale.
🔍 Technician Findings
Table top was binding causing the motor to slow and often stop.
⚠️ Problem Description
Zone 2 NWD Table not going up and down. Scale intermittently working. ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)

Timeline

📞
Case Linked Dec 4, 12:58 PM
Case Number: 00548894
Subject: Midmark Service Request Dispatch Authorization - WO-00134907
Status: Closed
📋
▶
2 Work Order Created Dec 5, 8:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
⏳ 3.0 business days
👷
▶
4 Status: Assigned Dec 9, 10:23 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Jason Morris
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-11T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jason Morris Dec 11, 1:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
⏱️
3x Labor Added Dec 11, 2:46 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 1.5, 69
✔️
Status: Completed by Jason Morris Dec 11, 2:53 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 33m
⏱️
▶
2 Labor Added Dec 11, 5:09 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From: Completed
To: Closed
Duration in Previous: 2h 16m
⏳ 4.9 business days
📄
▶
3 Status: Ready to Bill Dec 17, 10:58 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249274

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

📞
Case 00548894
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Dec 11, 1:00 PM
Created
Dec 5, 8:24 AM
Invoice #
SM-249274

Work Details (4)

Name Type Status Qty Amount Date
WL-03034383 Labor Open 1.75 $0.00 Dec 11, 2:46 PM
WL-03034384 Labor Open 1.5 $165.00 Dec 11, 2:46 PM
WL-03034385 Travel Open 69 $110.00 Dec 11, 2:46 PM
WL-03034731 Labor Open 1.75 $0.00 Dec 11, 5:09 PM

Details