Midmark Service Request Dispatch Authorization - WO-00134960
Closed
Travel Zone 1
Customer Down? Yes Mobile
Dispatch Type Repair Email chrissycow@hotmail.com
PROBLEM SUMMARY
WD Water leak and unusual noise.
ADDITIONAL NOTES
Secondary Contact Amie Yannarella (908)2353057 - For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2875557 Item CMDT-WS-45
ITEM DESCRIPTION
CANIS MAJOR WET 45 W/SCALE
PCR CODES
Problem Cause Resolution
WATER LEAKS UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
12/5 KSmith -- Scheduled for 12/12 per Chrissy's request
12/5 KSmith -- Chrissy said Tuesdays are not good days. Advised we have Wed-Fri available next week and am awaiting response
12/5 KSmith -- Sent email to schedule for 12/9
12/5/25 lcoonrod
left VM for Christy with the WO # and that someone will be reaching out to set up the appt.
🔧Work Performed
Tech found the T-PVC pipe inside the unit was leaking. Tech went to Home Depot to get a larger chain lock and Teflon tape to re-treat the fitting. Tech re-threaded the fitting and confirmed it is working properly. Tech filled the pan with water and waited 15 minutes to verify there were no leaks from the fitting, and none were found. Tech re-seated the two bolts on the back cover, and it is no longer scratching the bracket when moving up or down. Checked all functions and the unit is working properly.
🔍Technician Findings
Tech found the unit leaking water
⚠️Problem Description
Travel Zone 1
Customer Down? Yes Mobile
Dispatch Type Repair Email chrissycow@hotmail.com
PROBLEM SUMMARY
WD Water leak and unusual noise.
ADDITIONAL NOTES
Secondary Contact Amie Yannarella (908)2353057 - For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2875557 Item CMDT-WS-45
ITEM DESCRIPTION
CANIS MAJOR WET 45 W/SCALE
PCR CODES
Problem Cause Resolution
WATER LEAKS UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
📄Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)
📧
Email:Re: Paw Prints Veterinary Hospital -- Midmark Repair -- WO-01323982
Completed Dec 5, 2025
From: chrissycow@hotmail.com
To: ksmith@emsar.com
I think Friday would be preferable if possible. Please let me know what time.
Christine
Sent from my iPhone
> On Dec 5, 2025, at 3:41 PM, Kourtney Smith <ksmith@emsar.com> wrote:
>
> Not a problem. We have Wednesday-Friday available next week if any of those days would work for your site?
>
> BEST REGARDS,
>
> KOURTNEY SMITH
> ACCOUNT SERVICE COORDINATOR I
> EAST DISTRICT COORDINATOR
> 937-366-1038
> 877-323-6728 EXT 238
>
📧
Email:Re: Paw Prints Veterinary Hospital -- Midmark Repair -- WO-01323982
Completed Dec 5, 2025
From: chrissycow@hotmail.com
To: ksmith@emsar.com
Hi,
Tuesdays are very hard for us. Is there another day of the week that might work?
Christine
Sent from my iPhone
> On Dec 5, 2025, at 10:57 AM, Kourtney Smith <ksmith@emsar.com> wrote:
>
> Good Morning Christy,
>
> We received a request from Midmark to repair your unit that is leaking water and making noise.
>
> Would Tuesday, December 9th work for the technician to come onsite and service the unit?
>
> BEST REGARDS,
>
📧
Email: Paw Prints Veterinary Hospital -- Midmark Repair -- WO-01323982
Completed Dec 5, 2025
To: chrissycow@hotmail.com
CC:
BCC:
Attachment: --none--
Subject: Paw Prints Veterinary Hospital -- Midmark Repair -- WO-01323982
Body:
Good Morning Christy,
We received a request from Midmark to repair your unit that is leaking water and making noise.
Would Tuesday, December 9th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
D
📋
Outbound to +19738005767
Completed Dec 5, 2025
left VM for Christy with the WO # and that someone will be reaching out to set up the appt.
📅
WO-01323982 - Repair - Canis Major - Flemington - Paw Prints Veterinary Hospital
Dec 12, 2025 9:00am – 10:00am
Work Order: WO-01323982
Account: MIDMARK
Customer Case Number: SR 1503154 WO-00134960
Location: Paw Prints Veterinary Hospital
Address: 101 Pennsylvania Ave, Flemington, NJ 08822
Manufacturer: Midmark Corp
Model #: Canis Major
Serial #: V2875557
Contact Name: Christy Spodnick
Contact Phone: 1(973) 8
PDF
SRA_WO-00134960_ver1
Dec 5, 2025
PDF
SRA_WO-00134960_ver1
Dec 12, 2025
Timeline
📞
Case Linked Dec 4, 3:35 PM
Case Number:00548973
Subject:Midmark Service Request Dispatch Authorization - WO-00134960
Status:Closed
📋
▶
2
Work Order Created Dec 5, 9:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Dec 5, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 19m
🗓️
▶
2
Status: Scheduled Dec 5, 5:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-12T14:00:00.000+0000
⚠️5.8 business days
🔧
Status: Tech On Site by Pete RamosDec 12, 4:09 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 22h
⏱️
▶
2
3x Labor Added Dec 12, 4:14 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5m, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Nancy SuarezDec 17, 1:32 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:4d 21h, 0m
🧾
▶
2
Invoice Created Dec 17, 1:47 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:15m
Bottlenecks
Assigned
Duration: 6.6 business hours (threshold: 4.0 business hours)
Exceeded by 2.6 business hours
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)