Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01323996 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Living Well Health Center — 3925 159th Ave NE,, REDMOND, WA, 98052

Dec 5, 2025 → Dec 20, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 11, 2025
✗ SLA Missed (6 biz days late)
Active: 10 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 20, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 5 → Dec 5, 2025
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 8, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 20, 2025
8 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 20 → Dec 20, 2025
0 business days (counted)
Running total: 10 of 4 biz days used
Created: Dec 5, 2025 Completed: Dec 20, 2025
Business Days Used 10 / 4
0 4d budget +6d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0 / 4
Dec 5 → Dec 5 Ready for Scheduling ▶ Running 0 0 / 4
Dec 5 → Dec 5 Assigned ▶ Running 0 0 / 4
Dec 5 → Dec 5 Awaiting Parts - Customer ⏸ Paused 0 —
Dec 5 → Dec 8 Ready for Scheduling ▶ Running 1 1 / 4
Dec 8 → Dec 9 Assigned ▶ Running 1 2 / 4
Dec 9 → Dec 20 Scheduled ▶ Running 8 10 / 4
Dec 20 → Dec 20 Tech On Site ▶ Running 0 10 / 4
Dispatch 0.0d
Material Management 0.2d
Coordinators 12.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.2 days
Coordinators
12.0 days
Over SLA
Billing
0.0 days
Created: Dec 5, 2025 Due: Dec 18, 2025 Completed: Dec 20, 2025 (1 days late)
📅
11.0 days Total Age
⏱️
8.5d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
14.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548915
Midmark Service Request Dispatch Authorization - WO-00134889
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY MGIV Issues with wireless ADDITIONAL NOTES Tech will need 50 lb weight for calibration if needed. There is 1 table per room. Located in rooms 1-16. Serial V2800386 is located in room 1419. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 742089 002-10050-03 1.00000 Ship Exchanged Open 742089 002-10369-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Eric Chiu
Owner
Kimberly Hardison
Created
Dec 4, 2025
Work Orders from this Case (16)
WO-01323977 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 22, 2025
WO-01323983 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 20, 2025
WO-01323985 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 22, 2025
WO-01323986 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 22, 2025
WO-01323987 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 20, 2025
WO-01323988 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 20, 2025
WO-01323989 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 20, 2025
WO-01323990 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 20, 2025
WO-01323992 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 20, 2025
WO-01323993 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 20, 2025
WO-01323995 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 22, 2025
WO-01323996 (current) Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 20, 2025
WO-01323997 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 22, 2025
WO-01323999 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 22, 2025
WO-01324000 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 20, 2025
WO-01324001 Invoiced
Repair • Tim Holman
Created: Dec 5, 2025 • Closed: Dec 20, 2025
Completed with significant delays
Invoiced • 89 days old
🚨
Primary Delay 8.5 days stuck in "Scheduled"
⏱️
Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Awaiting Parts - Customer
0.2d
Assigned
1.6d / 0.5d SLA
Scheduled
8.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/02/26 NSuarez awaiting on WO WO-01323987.

12/11/2025 SRobinson- Due date updated to match tracking. 1ZE444250372566235

Internal CSA Notes 12-9 Mburris email from POC Eric Chiu to set appt for 12-19 POC asked for date and afternoon .........Hi Michael, Yes, let's do Friday (12/19) after 1 pm. Thanks! Eric Chiu Sr. Procurement Manager t. 760.579.2828 e. eric.chiu@crossoverhealth.com w. crossoverhealth.com 12-9 Mburris email sent to POC looking for 12-15 12-9 Mburris 1ZE444250371546722 1 of 18 Piece Shipment Estimated delivery Thursday, December 11 between 8:45 A.M. - 10:45 A.M 12/5/25 lcoonrod Your shipment 1ZE444250371546722 1 of 18 Piece Shipment Estimated delivery date will be available when UPS receives the package. Order No: 742089 Customer PO No: SR1502150 Customer: Midmark No Charge Service Request NO: 1502150 Ship To Name: Living Well Health Center Ship To Address: 3925 159th Ave NE Ship To City/State: REDMOND, WA 98052 Waybill (Tracking #): 1ZE444250371546722 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 05-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 2.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 3.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 4.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 5.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 6.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 7.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 8.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 9.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 10.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 11.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 12.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 13.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 14.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 15.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 16.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626 LINE NO: 17.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 18.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 19.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 20.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 21.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 22.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 23.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 24.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 25.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 26.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 27.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 28.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 29.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 30.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 31.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 626 WIRED SCALE CONTROL UPGRADE LINE NO: 32.1 QTY: 1 ITEM: 002-10369-00 SERIAL #: DESCRIPTION: KIT, 6 12/5 KHardison, Location not open yet. Sent email regarding WO.

🔧 Work Performed
REPLACE FOOT AND HAND CONTROL, INSTALL CONTROL BOARD, CALIBRATE, TEST WITH SUCCESS.
🔍 Technician Findings
CONNECTION ISSUE
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY MGIV Issues with wireless ADDITIONAL NOTES Tech will need 50 lb weight for calibration if needed. There is 1 table per room. Located in rooms 1-16. Serial V2800386 is located in room 1419. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 742089 002-10050-03 1.00000 Ship Exchanged Open 742089 002-10369-00 1.00000
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Dec 4, 1:34 PM
Case Number: 00548915
Subject: Midmark Service Request Dispatch Authorization - WO-00134889
Status: Closed
📋
▶
2 Work Order Created Dec 5, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 5, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 5h 43m, 0m
📅
Status: Ready for Scheduling by Leona Coonrod Dec 5, 5:02 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1h 47m
⏳ 1.9 business days
👷
Status: Assigned by Rhea Berry Dec 8, 2:30 PM
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 21h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Dec 9, 2:50 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 1d 0h
⚠️ 9.0 business days
🔧
Status: Tech On Site by Tim Holman Dec 20, 12:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 9h
⏱️
Labor Added Dec 20, 12:58 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Tim Holman Dec 20, 1:13 AM
From: Tech On Site
To: Completed
Duration in Previous: 28m
🏁
Status: Closed by Tim Holman Dec 20, 1:21 AM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️ 8.0 business days
📋
Status: 07e-Partial Project by Nancy Suarez Jan 2, 1:08 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13d 11h
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 5, 12:41 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Nancy Suarez Jan 5, 12:49 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⚠️ 6.0 business days
🧾
Invoice Created Jan 12, 11:50 AM
Invoice Number: SM-250483

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00548915
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Dec 19, 4:15 PM
Created
Dec 5, 9:30 AM
Invoice #
SM-250483

Work Details (1)

Name Type Status Qty Amount Date
WL-03044353 Labor Open 0.5 $55.00 Dec 20, 12:58 AM

Details