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WO-01324010 ↗ ServiceMax

MEDICAL POSITIONING INC. • Repair • P3

📍 Sutter Imaging Folsom — 1661 Creekside Drive, Folsom CA, 95630

Dec 5, 2025 → Dec 10, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 10, 2025
✗ SLA Missed (1 biz days late)
Active: 4 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 8, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Entered
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 10, 2025
2 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 11, 2025
1 business day (counted)
Running total: 4 of 3 biz days used
Created: Dec 5, 2025 Completed: Dec 11, 2025
Business Days Used 4 / 3
0 3d budget +1d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0 / 3
Dec 5 → Dec 8 Ready for Scheduling ▶ Running 1 1 / 3
Dec 8 → Dec 8 Assigned ▶ Running 0 1 / 3
Dec 8 → Dec 8 Scheduled ▶ Running 0 1 / 3
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 1 / 3
Dec 8 → Dec 8 Entered ▶ Running 0 1 / 3
Dec 8 → Dec 8 Assigned ▶ Running 0 1 / 3
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 1 / 3
Dec 8 → Dec 10 Scheduled ▶ Running 2 3 / 3
Dec 10 → Dec 11 Tech On Site ▶ Running 1 4 / 3
Dispatch 0.0d
Coordinators 5.0d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Dec 5, 2025 Due: Dec 10, 2025 Completed: Dec 11, 2025 (on time)
📅
4.4 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548813
Fw: [**External**] Case 132875 - Sutter Imaging Folsom I & II - UltraScan®Versa™ - Model 095 - SN 813146 - MFG 10/3/25
Closed
Case 132875 – I will need to speak w FT before they go onsite. This will be a height column replacement. Instructions sent with work request. The facility has Biomed team members that will assist w lifting the table top off to set on sawhorses while the height column is being changed. Please take a few pictures to assist with what it looks like prior to assembly. Please study the instructions to be prepared for this work, it’s not terribly complicated, but it will take some time. USE RETURN LABEL FOR OLD PARTS AND SHIP BACK
Priority
Standard
Origin
Email
Reason
New Case
Contact
Breanna
Owner
Kimberly Hardison
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01324010 (current) Invoiced
Repair • Justin Armas
Created: Dec 5, 2025 • Closed: Dec 10, 2025
Completed with minor delays
Invoiced • 89 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-8 Mburris email from Eden to confirm parts are get delivered today / confirmed with Breanna and set appt

12-8 Mburris CB from site POC wasn't sure if parts are needed / sent an email to Teri and Eden to see if any info on parts

12-8 Mburris called site spoke with POC Breanna and set appt for 12-10 at 2:30pm

🔧 Work Performed
Installed new Lift column and control
🔍 Technician Findings
Needs new lift column and control box
⚠️ Problem Description
Case 132875 – I will need to speak w FT before they go onsite. This will be a height column replacement. Instructions sent with work request. The facility has Biomed team members that will assist w lifting the table top off to set on sawhorses while the height column is being changed. Please take a few pictures to assist with what it looks like prior to assembly. Please study the instructions to be prepared for this work, it’s not terribly complicated, but it will take some time. USE RETURN LABEL FOR OLD PARTS AND SHIP BACK
📄 Description
MPI, UltraScan Versa Premier chair-table. Models: 087, 092, 095, 287, 292, 295, 987, 992, 995

Timeline

📞
Case Linked Dec 4, 10:28 AM
Case Number: 00548813
Subject: Fw: [**External**] Case 132875 - Sutter Imaging Folsom I & II - UltraScan®Versa™ - Model 095 - SN 813146 - MFG 10/3/25
Status: Closed
📋
Work Order Created Dec 5, 10:13 AM
Work Order: WO-01324010
Type: Repair
Priority: P3
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 5, 10:20 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 8, 11:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
🗓️
▶
2 Status: Scheduled Dec 8, 11:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-10T22:30:00.000+0000
📅
▶
3 Status: Ready for Scheduling Dec 8, 11:41 AM
Status: Ready for Scheduling → Technician Assigned → Status: Ready for Scheduling
👷
Technician Assigned by Michael Burris
Technician: Justin Armas
📅
Status: Ready for Scheduling by Michael Burris
From: Assigned
To: Ready for Scheduling
Duration in Previous: 2m
📅
▶
2 Dispatch Scheduled Dec 8, 12:36 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 50m
⏳ 3.0 business days
🔧
Status: Tech On Site by Justin Armas Dec 10, 4:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 3h
⏱️
▶
2 5x Labor Added Dec 10, 9:47 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 17m, 0m
⏳ 3.3 business days
📄
Status: Ready to Bill by Nancy Suarez Dec 15, 12:04 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 4d 14h, 0m
🧾
▶
2 Invoice Created Dec 15, 12:09 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548813
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Corporate
Technician
Justin Armas
Scheduled
Dec 10, 5:00 PM
Created
Dec 5, 10:13 AM
Invoice #
SM-249116

Work Details (5)

Name Type Status Qty Amount Date
WL-03033597 Labor Open 0.5 $0.00 Dec 10, 9:47 PM
WL-03033598 Labor Open 2 $180.00 Dec 10, 9:47 PM
WL-03033599 Labor Open 0.5 $0.00 Dec 10, 9:47 PM
WL-03033600 Travel Open 13 $100.00 Dec 10, 9:47 PM
WL-03033601 Travel Open 13 $0.00 Dec 10, 9:47 PM

Details