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← WO Overview

WO-01324019 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Advanced Footcare — 18280 W Dixie Hwy,, North Miami Beach FL, 33160

Dec 5, 2025 → Dec 8, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 11, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 8, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Dec 5, 2025 Completed: Dec 8, 2025
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0 / 4
Dec 5 → Dec 5 Ready for Scheduling ▶ Running 0 0 / 4
Dec 5 → Dec 5 Assigned ▶ Running 0 0 / 4
Dec 5 → Dec 8 Scheduled ▶ Running 1 1 / 4
Dec 8 → Dec 8 Tech On Site ▶ Running 0 1 / 4
Dispatch 0.0d
Coordinators 2.0d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Field Work
1.0 days
Billing
0.0 days
Created: Dec 5, 2025 Due: Dec 11, 2025 Completed: Dec 9, 2025 (2 days early)
📅
2.3 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548997
Midmark Service Request Dispatch Authorization - WO-00134966
Closed
Travel Zone 1 Customer Down? No Mobile 1(786) 412-1084 Dispatch Type Repair Email drmutschler@footcarexpress.com PROBLEM SUMMARY NWD Foot extension part came apart ADDITIONAL NOTES Please contact mobile number? If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V844319 Item 647-002 ITEM DESCRIPTION PODIATRY CHAIR, 3 FUNCTION W/ RECPTACLES & PROG. PCR CODES Problem Cause Resolution FOOT EXTENSION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number
Priority
Standard
Origin
Email
Reason
New Case
Contact
Charles Mutschler
Owner
Leona Coonrod
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01324019 (current) Invoiced
Repair • Robert Rivera
Created: Dec 5, 2025 • Closed: Dec 8, 2025
Completed with minor delays
Invoiced • 89 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/5/25 AJinerson - Received email back from POC Charles Mutschler:

POC on-site: Dr. Mutschler

Arrival instructions: Ask for Dr. Mutschler.


12/5/25 AJinerson - Received email back from POC Charles Mutschler confirming tech visit for 12/8 between 12pm-2pm.

Asked for POC on-site and arrival instructions if needed.


12/5/25 AJinerson - Sent email to POC offering tech visit on Monday, 12/8 with eta between 12pm-2pm.


12/5/25 AJinerson - Called site to schedule tech visit. Prompt 1, 1, 2. Left VM regarding scheduling tech visit. 


12/5/25 lcoonrod

cannot reach anyone, rolls through prompts again. sending email

🔧 Work Performed
Re-assembled the patient left bracket spring assembly
🔍 Technician Findings
Exam chair with damaged foot assembly
⚠️ Problem Description
Travel Zone 1 Customer Down? No Mobile 1(786) 412-1084 Dispatch Type Repair Email drmutschler@footcarexpress.com PROBLEM SUMMARY NWD Foot extension part came apart ADDITIONAL NOTES Please contact mobile number? If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V844319 Item 647-002 ITEM DESCRIPTION PODIATRY CHAIR, 3 FUNCTION W/ RECPTACLES & PROG. PCR CODES Problem Cause Resolution FOOT EXTENSION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number
📄 Description
Midmark 647 (Series) Barrier-Free® Podiatry Procedures Chair

Timeline

📞
Case Linked Dec 4, 4:24 PM
Case Number: 00548997
Subject: Midmark Service Request Dispatch Authorization - WO-00134966
Status: Closed
📋
▶
2 Work Order Created Dec 5, 10:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Dec 5, 11:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
📅
▶
2 Dispatch Scheduled Dec 5, 2:33 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 3h 26m
⏳ 2.0 business days
🔧
Status: Tech On Site by Rob Rivera Dec 8, 1:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 22h
✔️
Status: Completed by Rob Rivera Dec 8, 2:41 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 15m
⏱️
5x Labor Added Dec 8, 9:20 PM
Type: Labor, Travel
Status: Open
Qty: 1, 31, 22
🏁
Status: Closed by Rob Rivera Dec 8, 9:26 PM
From: Completed
To: Closed
Duration in Previous: 6h 45m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Dec 10, 1:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Dec 15, 9:14 AM
Invoice Number: SM-248694

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00548997
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Robert Rivera
Scheduled
Dec 8, 12:00 PM
Created
Dec 5, 10:42 AM
Invoice #
SM-248694

Work Details (5)

Name Type Status Qty Amount Date
WL-03030842 Labor Open 1 $110.00 Dec 8, 9:20 PM
WL-03030843 Travel Open 31 $110.00 Dec 8, 9:20 PM
WL-03030844 Travel Open 22 $0.00 Dec 8, 9:20 PM
WL-03030845 Labor Open 1 $0.00 Dec 8, 9:20 PM
WL-03030846 Labor Open 1 $0.00 Dec 8, 9:20 PM

Details