Primary Delay47.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay56.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.9d / 1.0d SLA
Assigned
6.8d / 0.5d SLA
Scheduled
2.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Incomplete
0.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/24/26 AJinerson - Called site and spoke with Nurse McClain and Nurse B. who confirmed ok to schedule tech visit for Thursday, 2/26. Tech will need ID, and email list of tools to Shelbie Smith below.
Updated POC:
Shelbie Smith
912-739-0909 ext. 124
ssmith29@teamcenturion.com
2/13/26 AJinerson - Called updated number: 912-739-0909 ext. 124.
Spoke with staff who transferred me to medical. Phone kept ringing for over 3 mins with no answer and no option for VM.
2/13/26 AJinerson - Called Cordia at office number. Cordia only schedules for Smith transitional Center and confirmed scheduling for Thursday, 2/26.
Send email to Cordia w/ tech name, scheduled date, and list of tools.
Contact for Women's Facility: Shelby Smith
912-739-0909 ext. 124
2/13/26 AJinerson - Call logged on WO-01324046. Called Charlotte Jones per POC on WO. Ms. Jones informed me that she is no longer over either location, but we can contact the new nurse supervisor at Smith Transitional Center:
Cordia Smith can be reached at:
912-334-9508.
912-739-5391 (office).
Cordia should be able to assist us with both WOs.
WO-01324046
WO-01324048
🔧Work Performed
CONDUCTED INSPECTION
NO SIGNAL, WROTE DOWN IDS TO ENTER OFF SITE
INSPECTED 21 ITEMS
CONSULTED WITH ON SITE POC
🔍Technician Findings
ANNUAL INSPECTION
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment 21
https://www.ebiotrack.com/inspection.php?iid=31739
📧
Email:EMSAR Service Request - Women's Probation Detention Center - 8662 U.S. Hwy 301 North Claxton, GA 30417 - WO-01324046
Completed Feb 24, 2026
From: abby.jinerson@emsar.com
To: ssmith29@teamcenturion.com
Good afternoon, Shelbie,
I am sending this email regarding our technician’s scheduled visit for the annual inspection service on the medical equipment at the below location.
Women's Probation Detention Center - 8662 U.S. Hwy 301 North Claxton, GA 30417
We have our technician, Cynthia DeVille, scheduled to visit on Thursday, 2/26 between 12:00 p.m. – 2:00 p.m.
Please see attached list of tools and
📋
Outbound to +19127390909
Completed Feb 24, 2026
2/24/26 AJinerson - Called site and spoke with Nurse McClain and Nurse B. who confirmed ok to schedule tech visit for Thursday, 2/26. Tech will need ID, and email list of tools to Shelbie Smith below.
Updated POC:
Shelbie Smith
ssmith29@teamcenturion.com
📞
Call
Completed Feb 13, 2026
2/13/26 AJinerson - Called updated number: 912-739-0909 ext. 124.
Spoke with staff who transferred me to medical. Phone kept ringing for over 3 mins with no answer and no option for VM.
📞
Call
Completed Feb 13, 2026
2/13/26 AJinerson - Called Cordia at office number. Cordia only schedules for Smith transitional Center and confirmed scheduling for Thursday, 2/26.
Send email to Cordia w/ tech name, scheduled date, and list of tools.
📋
Outbound to +19127390909
Completed Feb 13, 2026
2/13/26 AJinerson - Called updated number: 912-739-0909 ext. 124.
Spoke with staff who transferred me to medical. Phone kept ringing for over 3 mins with no answer and no option for VM.
📋
Outbound to +19126545113
Completed Feb 13, 2026
2/13/26 AJinerson - Call logged on WO-01324046. Called Charlotte Jones per POC on WO. Ms. Jones informed me that she is no longer over either location, but we can contact the new nurse supervisor at Smith Transitional Center:
Cordia Smith can be reached at 912-334-9508.
912-739-5391 (office).
Cordia should be able to assist us with both WOs.
WO-01324046
WO-01324048
Feb 24, 2026 2:32pm
@Dylan Nakoff Hi Dylan, we have an updated POC for this location. Please see below, thank you!
Updated POC:
Shelbie Smith
912-739-0909 ext. 124
ssmith29@teamcenturion.com
Feb 24, 2026 2:34pm
@Cynthia Deville Hi Cynthia! This inspection site is off the same street as your first inspection on Thursday, 2/26. Site just confirmed scheduling for same day, 2nd stop. Just wanted to make sure you were aware. Thanks! CC @Mark Franks
📅
WO-01324046 - Inspection - Claxton - Women's Probation Detention Center
Feb 26, 2026 12:00pm – 2:00pm
Work Order: WO-01324046
Account: Centurion of Georgia
Customer Case Number:
Location: Women's Probation Detention Center
Address: 8662 U.S. Hwy 301 North, Claxton, GA 30417
Manufacturer:
Model #:
Serial #:
Contact Name: Shelbie Smith
Contact Phone: 912-739-0909 ext. 124
Contact Email: ssmith29@t
Timeline
📞
Case Linked Dec 5, 6:03 AM
Case Number:00549109
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 5, 11:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨48.0 business days
👷
▶
2
Technician Assigned Feb 13, 12:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:70d 0h
⚠️7.0 business days
🗓️
▶
2
Status: Scheduled Feb 24, 2:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-02-26T17:00:00.000+0000
⏳3.0 business days
⏱️
▶
2
4x Labor Added Feb 26, 7:51 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 5h, 0m
⚠️
Status: Incomplete by Mark FranksFeb 27, 8:54 AM
From:Closed
To:Incomplete
Duration in Previous:13h 1m
🏁
Status: Closed by Mark FranksFeb 27, 9:04 AM
From:Incomplete
To:Closed
Duration in Previous:10m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Mar 3, 1:52 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255483
Bottlenecks
Ready for Scheduling
Duration: 47.9 business days (threshold: 1.0 business days)
Exceeded by 46.9 business days
Assigned
Duration: 6.8 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)