Primary Delay20.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay32.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.9d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
16.2d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/26/26 AJinerson - Called 478-763-4881 per Lacey's email and spoke with Lacey and confirmed rescheduling tech visit for Weds. 1/28 with eta between 12pm-2pm.
1/26/26 AJinerson - Email logged on WO-01318354. Sent email to Lacey needing to reschedule tech visit due to inclement weather for both locations below:
Offering to reschedule our tech visit for both sites on Weds. 1/28 instead.
Tech stuck at home due to inclement weather/icy roads.
1/6/26 AJinerson - Received email back from Lacey confirming tech visit for Tuesday, 1/27, 2nd stop between 12pm-2pm.
POC onsite:
Arrival instructions:
Sent list of tools/equipment to Lacey as well.
1/6/26 AJinerson - Sent email back to Lacey offering tech visit on Tuesday, 1/27 between 12pm-2pm arrival (tech will already be in this area traveling to cover other Centurion HCP inspections)
1/6/26 AJinerson - Per email chain w/ POC Lacey Kirkland on WO-01318354, Lacey is looking to schedule this location's service as well for a Tuesday or Friday.
🔧Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment 14
https://www.ebiotrack.com/inspection.php?iid=31738
📋
Outbound to +14787634881
Completed Jan 26, 2026
1/26/26 AJinerson - Called 478-763-4881 per Lacey's email and spoke with Lacey and confirmed rescheduling tech visit for Weds. 1/28 with eta between 12pm-2pm.
📧
Email
Completed Jan 26, 2026
1/26/26 AJinerson - Email logged on WO-01318354. Sent email to Lacey needing to reschedule tech visit due to inclement weather for both locations below:
Treutlen Probation Detention Center - 401 Cascade Circle Soperton, GA 30457
Emmanuel Probation DC - 121 Casa Drive Twin City, GA 30471
Offering to reschedule our tech visit for both sites on Weds. 1/28 instead.
Tech stuck at home due to inclement weather/icy roads.
📧
Email:RE: EMSAR Service Request - Emanuel Probation DC - 121 Casa Drive Twin City, GA 30471 - WO-01324047
Completed Jan 6, 2026
From: abby.jinerson@emsar.com
To: lkirkland1@TeamCenturion.com
Hi Lacey,
We have our technician, Henry Holmes, scheduled to visit the below location on Tuesday, 1/27 with estimated arrival between 12:00 p.m. – 2:00 p.m.
Emanuel Probation DC - 121 Casa Drive Twin City, GA 30471
I’ve re-attached the same list of tools/equipment if needed for this visit as well.
Please let us know who the on-site contact will be on this day, along with any further arrival inst
📧
Email:Re: EMSAR Service Request - Treutlen Probation Detention Center - 401 Cascade Circle Soperton, GA 30457 - WO-01318354
Completed Jan 6, 2026
From: lkirkland1@TeamCenturion.com
To: abby.jinerson@emsar.com
That will be fine!
Get Outlook for iOS <https://aka.ms/o0ukef>
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Tuesday, January 6, 2026 1:16:40 PM
To: Kirkland, Lacey <lkirkland1@TeamCenturion.com>
Subject: RE: EMSAR Service Request - Treutlen Probation Detention Center - 401 Cascade Circle Soperton, GA 30457 - WO-01318354
CAUTION: This email originated from outside your organiz
📧
Email:RE: EMSAR Service Request - Treutlen Probation Detention Center - 401 Cascade Circle Soperton, GA 30457 - WO-01318354
Completed Jan 6, 2026
From: lkirkland1@TeamCenturion.com
To: abby.jinerson@emsar.com
We can go ahead and schedule. A Tuesday or Friday would be best.
Lacey Kirkland, RN
Nurse Administrator
Emanuel PDC
Healthcare beyond patient care,
healthcare for humanity.
121 Casa Drive
Twin City, Ga 30471
Direct: 478-763-4881
Fax: 478-763-2401
Lkirkland1@teamcenturion.com <mailto:Lkirkland1@teamcenturion.com> | TeamCenturion.com
From: Abby Jinerson <abby.jinerson@emsar.com
📧
Email:RE: EMSAR Service Request - Treutlen Probation Detention Center - 401 Cascade Circle Soperton, GA 30457 - WO-01318354
Completed Jan 6, 2026
From: abby.jinerson@emsar.com
To: lkirkland1@TeamCenturion.com
Good morning, Lacey,
Since we will have our technician in the area already on Tuesday, 1/27, would that date work for you as well?
This would be his 2nd stop this day, and arrival time would be between 12:00 p.m. – 2:00 p.m.
Please let us know and we will proceed accordingly. Thanks!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson
📅
WO-01324047 - Inspection - Twin City - Emmanuel Probation DC
Jan 28, 2026 11:30am – 1:30pm
Work Order: WO-01324047
Account: Centurion of Georgia
Customer Case Number:
Location: Emmanuel Probation DC
Address: 121 Casa Drive, Twin City, GA 30471
Manufacturer:
Model #:
Serial #:
Contact Name: Lacey Kirkland
Contact Phone:
Contact Email: lakirkland@wellpath.us
Due Date: 2/27/2026
Schedul
Timeline
📞
Case Linked Dec 5, 6:03 AM
Case Number:00549108
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 5, 11:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨21.0 business days
👷
▶
2
Technician Assigned Jan 6, 1:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:32d 1h
🗓️
▶
2
Status: Scheduled Jan 6, 5:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2026-01-27T17:00:00.000+0000
🚨13.9 business days
🔄
Status: Reschedule by Abby JinersonJan 26, 9:45 AM