Primary Delay47.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay55.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Incomplete
0.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/13/26 AJinerson - Called Cordia at office number. Cordia only schedules for Smith transitional Center and confirmed scheduling for Thursday, 2/26.
Send email to Cordia w/ tech name, scheduled date, and list of tools.
Contact for Women's Facility: Shelby Smith
912-739-0909 ext. 124
2/13/26 AJinerson - Call logged on WO-01324046. Called Charlotte Jones per POC on WO. Ms. Jones informed me that she is no longer over either location, but we can contact the new nurse supervisor at Smith Transitional Center:
Cordia Smith can be reached at 912-334-9508.
912-739-5391 (office).
Cordia should be able to assist us with both WOs.
WO-01324046
WO-01324048
🔧Work Performed
DELAYED DUE TO MENTAL HEALTH EVALUATION
INSPECTED 13 PIECES
CONSULTED WITH ON SITE POC CONCERNING FINDINGS
EZAM TABLE IN USE NOT USING OUTLETS ON TABLE, POC CONSULTING WITH ADMIN CONCERNING REPLACEMENT
🔍Technician Findings
ANNUAL INSPECTION
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment 11
https://www.ebiotrack.com/inspection.php?iid=31737
📧
Email:EMSAR Service Request - Smith Transitional Center - 8631 US Hwy 301 Claxton, GA 30417 - WO-01324048
Completed Feb 13, 2026
From: abby.jinerson@emsar.com
To: csmith18@teamcenturion.com
Good morning, Cordia,
Per our conversation earlier today, I’m sending this email as confirmation of our technician’s scheduled visit for the Annual Inspection Service at the below location.
Smith Transitional Center - 8631 US Hwy 301 Claxton, GA 30417
We have our technician, Cynthia DeVille, scheduled to visit on Thursday, 2/26 with estimated arrival between 9:00 a.m. – 11:00 a.m.
Please see att
📅
WO-01324048 - Inspection - Claxton - Smith Transitional Center
Feb 26, 2026 9:00am – 12:00pm
Work Order: WO-01324048
Account: Centurion of Georgia
Customer Case Number:
Location: Smith Transitional Center
Address: 8631 US Hwy 301, Claxton, GA 30417
Manufacturer:
Model #:
Serial #:
Contact Name: Cordia Smith
Contact Phone:
Contact Email: csmith18@teamcenturion.com
Due Date: 2/27/2026
Sc
Timeline
📞
Case Linked Dec 5, 6:03 AM
Case Number:00549107
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 5, 11:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨48.0 business days
👷
▶
2
Technician Assigned Feb 13, 12:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:70d 0h
📅
▶
2
Dispatch Scheduled Feb 13, 12:22 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From:Assigned
To:Scheduled
Duration in Previous:9m
⏳2.0 business days
💵
Expenses Added Feb 17, 4:23 PM
Type:Expenses
Status:Open
Qty:1
⚠️7.0 business days
💵
Expenses Added Feb 25, 10:59 PM
Type:Expenses
Status:Open
Qty:1
⏱️
▶
2
5x Labor Added Feb 26, 7:58 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:13d 7h, 0m
⚠️
▶
2
Status: Incomplete Feb 27, 8:54 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Cynthia Deville
From:Incomplete
To:Closed
Duration in Previous:2m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Mar 3, 1:49 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255482
Bottlenecks
Ready for Scheduling
Duration: 47.9 business days (threshold: 1.0 business days)
Exceeded by 46.9 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)