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WO-01324104 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Carl Zeiss Meditec Production LLC — 1040 S Vintage Ave Bldg A, Ontario CA, 91761

Dec 5, 2025 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (10 biz days early)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Dec 5 → Jan 26, 2026
33 business days (counted)
Running total: 33 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 12, 2026
13 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → Dec 5 Ready for Scheduling ▶ Running 0 0
Dec 5 → Jan 26 Assigned ▶ Running 33 33
Jan 26 → Feb 12 Scheduled ▶ Running 13 46
Feb 12 → Feb 12 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 46.8d
Field Work 1.7d
Billing 11.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
46.8 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
11.0 days
Over SLA
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 13, 2026 (15 days early)
📅
47.4 days Total Age
⏱️
33.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
54.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549298
6008234259
Closed
28R SYS-LC-1260II Contract ends 05/08/2027 repair included PM PM only - customer supplies the UV lamp G7115A DEAC626519 1260 Infinity II Diode Array Detector WR G7167A DEAGY03755 1260 Infinity II Multisampler G7111B DEAEU03816 1260 Infinity II Quaternary Pump G7116A DEAED46507 1260 Infinity II Multicolumn Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Sharon Hsiang Ying Lu
Owner
Leona Coonrod
Created
Dec 5, 2025
Work Orders from this Case (1)
WO-01324104 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Dec 5, 2025 • Closed: Feb 13, 2026
Completed with significant delays
Invoiced • 89 days old
🚨
Primary Delay 33.6 days stuck in "Assigned"
⏱️
Total Delay 54.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
33.6d / 0.5d SLA
Scheduled
13.2d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/22/26 lcoonrod

Yes, I have an updated point of contact – Virginia Williams 1-909-664-4435

I am updating the SO now.

Kia Massey



Please assign to Hermilo Solano ARP to site is 30 miles. Zone 1

🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1260II Contract ends 05/08/2027 repair included PM PM only - customer supplies the UV lamp G7115A DEAC626519 1260 Infinity II Diode Array Detector WR G7167A DEAGY03755 1260 Infinity II Multisampler G7111B DEAEU03816 1260 Infinity II Quaternary Pump G7116A DEAED46507 1260 Infinity II Multicolumn Thermostat
📄 Description
1260 Infinity II Quaternary Pump
📞 Call Description
FEB 2026 LC PM

Timeline

📞
▶
4 Case Linked Dec 5, 2:00 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01324104
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 34.0 business days
🗓️
▶
2 Status: Scheduled Jan 26, 5:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-02-12T16:30:00.000+0000
🚨 13.8 business days
🔧
Status: Tech On Site by Hermilo Solano Feb 12, 12:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 18h
⏱️
Labor Added Feb 12, 4:02 PM
Type: Labor
Status: Open
Qty: 0.75
💵
7x Expenses Added Feb 12, 4:11 PM
Type: Expenses, Travel, Parts
Status: Open
Qty: 1, 30
✔️
Status: Completed by Hermilo Solano Feb 12, 4:20 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 11m
💵
Expenses Added Feb 12, 7:08 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Feb 13, 1:31 AM
2x Labor Added → Status: Closed
🏁
Status: Closed by Hermilo Solano
From: Completed
To: Closed
Duration in Previous: 9h 12m
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 10:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9h 19m
🚨 10.8 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 33.6 business days (threshold: 4.0 business hours)
Exceeded by 33.1 business days
Scheduled
Duration: 13.2 business days (threshold: 2.0 business days)
Exceeded by 11.2 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

📞
Case 00549298
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Feb 12, 11:30 AM
Created
Dec 5, 2:02 PM
Invoice #
SM-255302

Work Details (11)

Name Type Status Qty Amount Date
WL-03103336 Labor Open 0.75 $0.00 Feb 12, 4:02 PM
WL-03103346 Expenses Open 1 $0.00 Feb 12, 4:11 PM
WL-03103347 Travel Open 30 $180.00 Feb 12, 4:11 PM
WL-03103348 Travel Open 30 $0.00 Feb 12, 4:11 PM
WL-03103349 Parts Open 1 $0.00 Feb 12, 4:11 PM
WL-03103350 Parts Open 1 $0.00 Feb 12, 4:11 PM
WL-03103351 Parts Open 1 $0.00 Feb 12, 4:11 PM
WL-03103352 Parts Open 1 $0.00 Feb 12, 4:11 PM
WL-03103857 Expenses Open 1 $0.00 Feb 12, 7:08 PM
WL-03104437 Labor Open 4 $456.00 Feb 13, 1:31 AM
WL-03104438 Labor Open 0.75 $0.00 Feb 13, 1:31 AM

Details