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← WO Overview

WO-01324110 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 VCA All Creatures Cloud Animal Hosp — 2205 Highway K, O Fallon MO, 63368

Dec 5, 2025 → Dec 12, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 11, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 13, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 5 → Dec 8, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 10, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 12, 2025
2 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 12 → Dec 13, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Dec 5, 2025 Completed: Dec 13, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0 / 4
Dec 5 → Dec 5 Ready for Scheduling ▶ Running 0 0 / 4
Dec 5 → Dec 5 Assigned ▶ Running 0 0 / 4
Dec 5 → Dec 8 Awaiting Parts - Customer ⏸ Paused 1 —
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 0 / 4
Dec 8 → Dec 10 Assigned ▶ Running 2 2 / 4
Dec 10 → Dec 12 Scheduled ▶ Running 2 4 / 4
Dec 12 → Dec 13 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 1.6d
Coordinators 5.7d
Field Work 0.5d
Billing 14.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.6 days
Coordinators
5.7 days
Over SLA
Field Work
0.5 days
Billing
14.6 days
Created: Dec 5, 2025 Due: Dec 15, 2025 Completed: Dec 13, 2025 (2 days early)
📅
5.6 days Total Age
⏱️
14.5d in WO Correction Needed Longest Stage
🔄
13 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549151
Midmark Service Request Dispatch Authorization - WO-00135510
Closed
Travel Zone 1 PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2217870 Item 8000-008 ITEM DESCRIPTION VETPRO 1000 W/LED SCALER AND FIBER OPTICS PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 742301 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jessica Maupin
Owner
Shelby Robinson
Created
Dec 5, 2025
Work Orders from this Case (1)
WO-01324110 (current) Invoiced
Preventive Maintenance • Kevin Cox
Created: Dec 5, 2025 • Closed: Dec 12, 2025
Completed with minor delays
Invoiced • 89 days old
🚨
Primary Delay 14.5 days stuck in "WO Correction Needed"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts - Customer
1.6d
Assigned
2.8d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
6.9d / 1.0d SLA
WO Correction Needed
14.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/9/2026 NSuarez Apologies for not catching this before on previous WC but the PCR codes need to be filled out on SRA.

1/7/26 CDempsey- emailed Kevin blank PM checklist if needed.

1/5/25 CDempsey- called Kevin, no answer. Scheduling meeting with FOM for tomorrow.

1/5/26 CDempsey- reaching out to Kevin about correction.

12/29/25 CDempsey- Contacting Kevin about correction.

12/22/25 CDempsey- Contacting Kevin about correction.

12/19/25 CDempsey- sent Teams message to Kevin about correcting wo.

12/18/25 CDempsey- notified Kevin of correction needed.

12/17/25 NSuarez PM Checklist is missing.

12/10 KKelch called Jessica to schedule for 12/12 between 2 and 3 pm. Customer confirmed. 

12/8/2025jsells

Ship To Name: VCA All Creatures Cloud Animal Hosp Ship To Address: 2205 Highway K Ship To City/State: O Fallon, MO 63368-7867 Waybill (Tracking #): 1ZE444250348964378 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 08-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


12/05/2025 SRobinson- Called Jessica Maupin, (636) 240-8388. She was OOO left message with rep with WO# and advised a coordinator will be reaching out to schedule.

🔧 Work Performed
Preventative maintenance completed
🔍 Technician Findings
No issues found
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2217870 Item 8000-008 ITEM DESCRIPTION VETPRO 1000 W/LED SCALER AND FIBER OPTICS PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 742301 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Dec 5, 9:15 AM
Case Number: 00549151
Subject: Midmark Service Request Dispatch Authorization - WO-00135510
Status: Closed
📋
▶
2 Work Order Created Dec 5, 2:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Dec 5, 2:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 5m, 0m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Dec 8, 12:18 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 2d 21h
👷
▶
2 Technician Assigned Dec 8, 12:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Dec 10, 12:34 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2d 0h
⏳ 3.0 business days
🔧
Status: Tech On Site by Kevin Cox Dec 12, 3:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
⏱️
▶
4 2x Labor Added Dec 12, 6:58 PM
2x Labor Added → 2x Labor Added → Travel Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 18
🚗
Travel Added
Type: Travel
Status: Open
Qty: 14
✔️
Status: Completed by Kevin Cox
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 58m, 0m
⏳ 3.6 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 17, 2:41 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 19h
🚨 15.0 business days
🏁
Status: Closed by Kevin Cox Jan 8, 11:40 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 21d 20h
✏️
Status: WO Correction Needed by Nancy Suarez Jan 9, 10:08 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 22h 27m
🏁
Status: Closed by Kevin Cox Jan 9, 10:56 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 48m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Jan 12, 10:45 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-250968

Bottlenecks

Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00549151
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cox
Scheduled
Dec 12, 3:00 PM
Created
Dec 5, 2:23 PM
Invoice #
SM-250968

Work Details (5)

Name Type Status Qty Amount Date
WL-03036545 Labor Open 0.5 $0.00 Dec 12, 6:58 PM
WL-03036546 Labor Open 1.75 $240.00 Dec 12, 6:58 PM
WL-03036553 Labor Open 0.66666666666667 $0.00 Dec 12, 6:59 PM
WL-03036554 Travel Open 18 $0.00 Dec 12, 6:59 PM
WL-03036560 Travel Open 14 $110.00 Dec 12, 7:01 PM

Details