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WO-01324151 ↗ ServiceMax

Direct Fairways • Installation • PC

📍 The Barn Golf Club — 305 West Pleasant View Drive, Ogden UT, 84414

Dec 5, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (4 biz days early)
Active: 34 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
🏭 Customer Supplied Parts (1)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 3 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Awaiting Parts
Dec 10 → Jan 7, 2026
18 business days (not counted)
27d
▶ Clock Running
Status: Production
Jan 7 → Feb 17, 2026
27 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 31 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Feb 18, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 23, 2026
2 business days (counted)
Running total: 34 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → Dec 8 Ready for Scheduling ▶ Running 1 1
Dec 8 → Dec 9 Assigned ▶ Running 1 2
Dec 9 → Dec 10 Ready for Scheduling ▶ Running 1 3
Dec 10 → Jan 7 Awaiting Parts ⏸ Paused 18
Jan 7 → Feb 17 Production ▶ Running 27 30
Feb 17 → Feb 18 Ready for Scheduling ▶ Running 1 31
Feb 18 → Feb 18 L2 Screening ▶ Running 0 31
Feb 18 → Feb 18 Awaiting Parts ⏸ Paused 0
Feb 18 → Feb 19 Ready for Scheduling ▶ Running 1 32
Feb 19 → Feb 19 Assigned ▶ Running 0 32
Feb 19 → Feb 23 Scheduled ▶ Running 2 34
Dispatch 28.0d
Material Management 18.9d
Coordinators 10.8d
Billing 0.0d
✓ SLA Met
Dispatch
28.0 days
Over SLA
Material Management
18.9 days
Over SLA
Coordinators
10.8 days
Over SLA
Billing
0.0 days
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 23, 2026 (4 days early)
📅
52.4 days Total Age
⏱️
28.0d in Production Longest Stage
🔄
13 transitions Status Changes
⚠️
48.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549349
The Barn Golf Club
Closed
This work order is for the new Direct Fairways kiosk to be shipped directly to golf course. Who Will Install?: EMSAR Location - They want it installed in the pro shop. They might want it in the snack bar, but they won't know until they see how big it is in person. Network Option (Wi-Fi or Ethernet) - Wi-Fi Power Outlet - Yes Obstacle - N/A
Priority
High
Origin
Email
Reason
New Case
Contact
Kory Woodland
Owner
Sherry Reich
Created
Dec 5, 2025
Work Orders from this Case (1)
WO-01324151 (current) Invoiced
Installation • Fernando Lemos
Created: Dec 5, 2025 • Closed: Feb 23, 2026
Completed with significant delays
Invoiced • 89 days old
🚨
Primary Delay 28.0 days stuck in "Production"
⏱️
Total Delay 48.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.3d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Awaiting Parts
18.9d / 3.0d SLA
Production
28.0d / 2.0d SLA
L2 Screening
0.0d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Closed
3.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-19 Mburris CB from POC Kory Woodland to set appt for 2-23 between 9am and 10:30am  

2-19 Mburris called site LM on Vmail for POC Kory looking for 2-23 or 2-24


WO needs to be scheduled for 2/23 or 2/24

🔧 Work Performed
Installed Kiosk at the Barn Golf club and took pictures of the serial number and final location
🔍 Technician Findings
Talked with Kory on his desired location for the kiosk at the barn golf club
⚠️ Problem Description
Site survey: Location - They want it installed in the pro shop. They might want it in the snack bar, but they won't know until they see how big it is in person. Network Option (Wi-Fi or Ethernet) - Wi-Fi Power Outlet - Yes Obstacle - N/A Who Will Install?: EMSAR Are you in need of a freight quote prior to initiating?: No
📄 Description
Direct Fairways 43" Vertical Kiosk (First Lot)

Timeline

📞
Case Linked Dec 5, 3:47 PM
Case Number: 00549349
Subject: The Barn Golf Club
Status: Closed
📋
2 Work Order Created Dec 5, 4:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
2.0 business days
👷
2 Technician Assigned Dec 8, 2:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
📅
Status: Ready for Scheduling by Sherry Reich Dec 9, 9:56 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 19h 50m
2.0 business days
📦
2 Parts Requested Dec 10, 12:20 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brendan Chaney
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 1d 2h
🚨 19.0 business days
🏭
Status: Production by Brendan Chaney Jan 7, 10:56 AM
From: Awaiting Parts
To: Production
Duration in Previous: 27d 22h
🚨 28.0 business days
📅
Status: Ready for Scheduling by Bryan Allphin Feb 17, 2:04 PM
From: Production
To: Ready for Scheduling
Duration in Previous: 41d 3h
2.0 business days
🔍
Status: L2 Screening by Chris Bakkemo Feb 18, 4:06 PM
From: Ready for Scheduling
To: L2 Screening
Duration in Previous: 1d 2h
📦
2 Parts Requested Feb 18, 4:11 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joseph Whalen
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
📅
Status: Ready for Scheduling by Chris Bakkemo Feb 18, 4:27 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 15m
👷
3 Technician Assigned Feb 19, 11:43 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 19h 16m, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-23T16:00:00.000+0000
🔩
2x Parts Added Feb 19, 3:09 PM
Type: Parts, Expenses
Status: Open
Qty: 1
3.0 business days
⏱️
Labor Added Feb 23, 12:52 PM
Type: Labor
Status: Open
Qty: 0.5
🚗
2x Travel Added Feb 23, 1:00 PM
Type: Travel
Status: Open
Qty: 7
⏱️
2 2x Labor Added Feb 23, 2:01 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 2h, 0m
3.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 1:48 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 11h, 0m
💰
Status: Invoiced by Hannah Shaw Feb 26, 1:54 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
2.0 business days
🧾
Invoice Created Feb 28, 9:59 PM
Invoice Number: SM-254929

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 18.8 business days (threshold: 3.0 business days)
Exceeded by 15.8 business days
Production
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.3 business hours
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00549349
Closed
📦
Parts Order 00086562
Closed
📦
Parts Order 00090650
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Fernando Lemos
Scheduled
Feb 23, 11:00 AM
Created
Dec 5, 4:00 PM
Invoice #
SM-254929

Work Details (7)

Name Type Status Qty Amount Date
WL-03112271 Parts Open 1 $0.00 Feb 19, 3:09 PM
WL-03112272 Expenses Open 1 $591.71 Feb 19, 3:09 PM
WL-03116191 Labor Open 0.5 $0.00 Feb 23, 12:52 PM
WL-03116201 Travel Open 7 $110.00 Feb 23, 1:00 PM
WL-03116202 Travel Open 7 $0.00 Feb 23, 1:00 PM
WL-03116270 Labor Open 3 $357.00 Feb 23, 2:01 PM
WL-03116271 Labor Open 0.5 $0.00 Feb 23, 2:01 PM

Details