Midmark Service Request Dispatch Authorization - WO-00135549
Closed
Travel Zone 1
PROBLEM SUMMARY
WD HS drive issue. POT issue. Water knob
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2804902 Item AH9000-001
ITEM DESCRIPTION
MIDMARK MOBILE DENTAL DELIVERY SYSTEM, INTEGRATED 4 POSITION
PCR CODES
Problem Cause Resolution
HIGH SPEED HAND PIECE ISSUES SET UP INCORRECTLY USER ERROR ADJUST VALVES
WATER ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
SCALER HAND PIECE ISSUES POTENTIOMETER FAULTY ADJUST REPLACE PARTS
12-8 Mburris called site spoke with POC Owen and set appt 12-10 1pm and 3pm
12/05/2025 SRobinson- Sent email to owen.gold@ganfield.com with WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
Adjusted handheld pressures to the correct PSI. Verified main pressure was at 65PSI. Adjusted water knobs to the correct locations. Adjusted and tightened handheld holder assemblies. Rerouted ground wires away from the cooling fan.
🔍Technician Findings
Handheld PSI set incorrectly. Water knobs loose. Handheld holders loose. Ground wires hitting fan blades.
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
WD HS drive issue. POT issue. Water knob
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2804902 Item AH9000-001
ITEM DESCRIPTION
MIDMARK MOBILE DENTAL DELIVERY SYSTEM, INTEGRATED 4 POSITION
PCR CODES
Problem Cause Resolution
HIGH SPEED HAND PIECE ISSUES SET UP INCORRECTLY USER ERROR ADJUST VALVES
WATER ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
SCALER HAND PIECE ISSUES POTENTIOMETER FAULTY ADJUST REPLACE PARTS
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Outbound to +15032547349
Completed Dec 8, 2025
12-8 Mburris called site spoke with POC Owen and set appt 12-10 1pm and 3pm
📧
Email: Midmark Dental Delivery Unit Repair - WO-01324207
Completed Dec 5, 2025
To: owen.gold@ganfield.com
CC:
BCC:
Attachment: --none--
Subject: Midmark Dental Delivery Unit Repair - WO-01324207
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your Dental Delivery Unit (SN V2804902) and a work order has been created. That work order number is WO-01324207, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this scheduled.
Please let us
📞
Call
Completed Dec 5, 2025
12/05/2025 SRobinson- Sent email to owen.gold@ganfield.com with WO# and advised a coordinator will be reaching out to schedule.
📅
WO-01324207 - Repair - AH9000 (Series) Mobile Delivery Unit - Portland - Banfield Pet Hospital
Dec 10, 2025 4:00pm – 5:30pm
Work Order: WO-01324207
Account: MIDMARK
Customer Case Number: SR 1503564 WO-00135549
Location: Banfield Pet Hospital
Address: 1816 NE 82nd Ave, Portland, OR 97220
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2804902
Contact Name: Owen Gold
Contact Phone: 1(
PDF
SRA_WO-00135549_ver3
Dec 5, 2025
PDF
SRA_WO-00135549_ver3 Banfield 82nd
Dec 10, 2025
Timeline
📞
Case Linked Dec 5, 2:33 PM
Case Number:00549323
Subject:Midmark Service Request Dispatch Authorization - WO-00135549
Status:Closed
📋
▶
2
Work Order Created Dec 5, 5:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
⏳1.8 business days
👷
▶
2
Technician Assigned Dec 8, 2:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 20h
📅
▶
2
Dispatch Scheduled Dec 8, 2:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:5m
⏳3.0 business days
🔧
Status: Tech On Site by Jason MorrisDec 10, 1:43 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 22h
⏱️
3x Labor Added Dec 10, 2:38 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 1, 13
🚗
▶
3
Status: Tech Off Site Dec 10, 8:22 PM
Status: Tech Off Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:2, 51
✔️
Status: Completed by Jason Morris
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2m, 0m
⏳3.4 business days
📄
▶
3
Status: Ready to Bill Dec 15, 3:36 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
🧾
Invoice Created
Invoice Number:SM-249143
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)