Midmark Service Request Dispatch Authorization - WO-00135541
Closed
Zone 1
WD High Temp Issues 0746-044c
ADDITIONAL NOTES
Contact Amr Wahab (212)7864444 amr.abdelwahab@downtownvetgroup.com to schedule service. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank yo
12/11 KSmith -- Scheduled for tomorrow with Amr. 9-11am
12/11 KSmith -- Spent several minutes on hold. Sending email to schedule for tomorrow (CA)
12/10 KHardison:
1ZE444250371241953
Estimated delivery
Tomorrow, December 11 by 9:00 P.M.
12/10 KSmith -- Charles only works part time. Left contact information for a return call to schedule service for Friday. Sending email as well.
12/9/25 SReich
Order No: 742465
Customer PO No: SR1503560
Customer: Midmark No Charge
Service Request NO: 1503560
Ship To Name: Battery Park Veterinary Hospital
Ship To Address: 2 South End Ave
Ship To City/State: NEW YORK, NY 10280
Waybill (Tracking #): 1ZE444250371241953
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10878-00 SERIAL #: DESCRIPTION: PM KIT, M11-05X
12/8/25 SReich - Spoke to Nida, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
Removed dam gasket, door gasket, gasket ring and 2 filters.
Clean gasket grove on the door and inside the chamber.
Replaced door gasket, gasket ring, dam gasket and 2 filters
Flush the unit with speed clean and ran 2 cycles with clean distilled water, unit is operating correctly
🔍Technician Findings
High temperature error message and error code 074A-081C on the display screen.
Worn door gasket, dam gasket, old and dirty filters.
⚠️Problem Description
Zone 1
WD High Temp Issues 0746-044c
ADDITIONAL NOTES
Contact Amr Wahab (212)7864444 amr.abdelwahab@downtownvetgroup.com to schedule service. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Ship Exchanged Open 742465 002-10878-00 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:Re: Battery Park Veterinary Hospital -- Midmark Repair -- WO-01324218
Completed Dec 11, 2025
From: Amr.AbdelWahab@downtownvetgroup.com
To: ksmith@emsar.com
Thank you
~Amr
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, December 11, 2025 10:36 AM
To: Amr Abdel-Wahab <Amr.AbdelWahab@downtownvetgroup.com>
Subject: RE: Battery Park Veterinary Hospital -- Midmark Repair -- WO-01324218
EXTERNAL EMAIL: This email was sent by a person from outside your organization. Exercise caution when clicking links, opening attachments or taking furt
📧
Email:Re: Battery Park Veterinary Hospital -- Midmark Repair -- WO-01324218
Completed Dec 11, 2025
From: Amr.AbdelWahab@downtownvetgroup.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (Amr.AbdelWahab@downtownvetgroup.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Hi Kourtney,
Friday work perfectly, do you have an ETA window for us.
Best Regards,
Amr
Battery park Vete
To: bpvh@dvmhospitals.com; amr.abdelwahab@downtownvetgroup.com
CC:
BCC:
Attachment: --none--
Subject: Re: Battery Park Veterinary Hospital -- Midmark Repair -- WO-01324218
Body:
Good Morning,
We received a request from Midmark to repair your autoclave.
The parts for the repair of your unit have shipped and are scheduled to arrive tomorrow.
Would Friday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDI
📋
Outbound to +12127864444
Completed Dec 11, 2025
Spent several minutes on hold. Sending email to schedule for tomorrow
📧
Email: Battery Park Veterinary Hospital -- Midmark Repair -- WO-01324218
Completed Dec 10, 2025
To: bpvh@dvmhospitals.com
CC:
BCC:
Attachment: --none--
Subject: Battery Park Veterinary Hospital -- Midmark Repair -- WO-01324218
Body:
Good Morning Charles,
We received a request from Midmark to repair your autoclave.
The parts for the repair of your unit have shipped and are scheduled to arrive tomorrow.
Would Friday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 E
📋
Outbound to +12127864444
Completed Dec 10, 2025
Charles only works part time. Left contact information for a return call to schedule service for Friday. Sending email as well.
📋
Outbound to +12127864444
Completed Dec 8, 2025
Spoke to Nida, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
📅
WO-01324218 - Repair - M11 (Series) - New York - Battery Park Veterinary Hospital
Dec 12, 2025 9:00am – 10:00am
Work Order: WO-01324218
Account: MIDMARK
Customer Case Number: SR 1503560 WO-00135541
Location: Battery Park Veterinary Hospital
Address: 2 South End Ave, New York, NY 10280
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2777395
Contact Name: Charles Berk
Contact Phone: 1(212) 786-4444
PDF
SRA_WO-00135541_ver1
Dec 8, 2025
JPG
IMG_6344
Dec 12, 2025
JPG
IMG_6345
Dec 12, 2025
Timeline
📞
Case Linked Dec 5, 3:15 PM
Case Number:00549338
Subject:Midmark Service Request Dispatch Authorization - WO-00135541
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 8, 8:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Dec 8, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:2h 53m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Sherry ReichDec 9, 1:41 PM