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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324268 ↗ ServiceMax

GULDMANN INC • Repair • PC

📍 TEAGUE VETERANS' MEDICAL CENTER — 1901 Veterans Memorial Dr, Temple TX, 76504

Dec 8, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 4, 2025
✗ SLA Missed (2 biz days late)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
0d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 8, 2025 Completed: Dec 8, 2025
Coordinators 0.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.0 days
Created: Dec 8, 2025 Due: Dec 4, 2025 Completed: Dec 8, 2025 (3 days late)
📅
0.1 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00548717
Temple VA - Repair Service Order R110123041
Closed
Prism C-625 repair request
Priority
Standard
Origin
Email
Reason
New Case
Contact
Clint Gannaway
Owner
Installations Cases
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01324268 (current) Invoiced
Repair • Christopher Ables
Created: Dec 8, 2025 • Closed: Dec 8, 2025
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Requested work order from dispatch on Dec 5th. Sent 1st request to David on Dec 3rd

🔧 Work Performed
Upon arrival i met Keith in ER. Found Prism lift model 625 (SN C6P006461) with dead batteries due to it not being on charging station for unknown period of time. Put in docking station and left to charge. I was asked to look at a Guldmann GX2 lift with a gap in rail with permission from Clint. Drove to other building and found 3/8in gap in rail union. Found one of he bracket bolts loose. Loosened other side and closed gap, then securing and tightening bolts. (GH2 S/N 15822011). Went back to ER room 1E145 and unit batteries were at 20%. I tested all functions of corded remote and all worked. No noise noted coming from unit. I positioned motor by moving without drive function and heard various noises coming from rail. These are due from motor being repositioned with out using drive motor function since drive wheels will not roll when doing this. Unit is working properly but still charging when I left.
🔍 Technician Findings
Lift dead upon arrival
⚠️ Problem Description
Noisey when moving lift, Hand control not working

Timeline

📞
Case Linked Dec 4, 7:22 AM
Case Number: 00548717
Subject: Temple VA - Repair Service Order R110123041
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Dec 8, 10:27 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Nicole Floyd
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
3 3x Labor Added Dec 8, 11:15 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Ables
From: Assigned
To: Completed
Duration in Previous: 48m
🏁
Status: Closed by Christopher Ables
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
3 Labor Added Dec 10, 11:15 AM
Labor Added → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 1d 23h, 0m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 14, 10:56 AM
Invoice Number: SM-248653

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548717
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Christopher Ables
Scheduled
N/A
Created
Dec 8, 10:27 AM
Invoice #
SM-248653

Work Details (4)

Name Type Status Qty Amount Date
WL-03029989 Labor Open 2.5 $0.00 Dec 8, 11:15 AM
WL-03029990 Labor Open 2 $210.00 Dec 8, 11:15 AM
WL-03029991 Labor Open 2.7666666666667 $0.00 Dec 8, 11:15 AM
WL-03032777 Labor Open 1 $105.00 Dec 10, 11:15 AM

Details