Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324274 ↗ ServiceMax

Women’s Internal Medicine, Inc East Greenwich RI • Inspection • PSM

📍 Women’s Internal Medicine, Inc East Greenwich RI — 1672 South County Trail, Suite 303, East Greenwich RI, 02818

Dec 8, 2025 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (32 biz days late)
Active: 49 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 16, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 7 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 17 → Dec 29, 2025
7 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Dec 29 → Jan 8, 2026
7 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 15 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Jan 9 → Mar 2, 2026
34 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 8, 2025 Completed: Mar 2, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 16 Ready for Scheduling ▶ Running 6 6
Dec 16 → Dec 16 Assigned ▶ Running 0 6
Dec 16 → Dec 16 Entered ▶ Running 0 6
Dec 16 → Dec 17 L2 Screening ▶ Running 1 7
Dec 17 → Dec 29 Awaiting Parts ⏸ Paused 7
Dec 29 → Jan 8 Reschedule ▶ Running 7 14
Jan 8 → Jan 9 Assigned ▶ Running 1 15
Jan 9 → Mar 2 Scheduled ▶ Running 34 49
Dispatch 1.4d
Material Management 7.5d
Coordinators 51.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
1.4 days
Over SLA
Material Management
7.5 days
Over SLA
Coordinators
51.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 8, 2025 Due: Mar 3, 2026 Completed: Mar 2, 2026 (1 days early)
📅
57.0 days Total Age
⏱️
35.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
52.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00549527
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 2 pieces https://www.ebiotrack.com/inspection.php?iid=31820
Priority
Standard
Origin
Email
Reason
New Case
Contact
Danielle Perrealt
Owner
Leona Coonrod
Created
Dec 7, 2025
Work Orders from this Case (1)
WO-01324274 (current) Invoiced
Inspection • David Cavaco
Created: Dec 8, 2025 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 35.0 days stuck in "Scheduled"
⏱️
Total Delay 52.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
L2 Screening
1.4d / 1.0d SLA
Awaiting Parts
7.5d / 3.0d SLA
Reschedule
7.6d / 2.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
35.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/2 DC RMA needed to return batteries sent to customer. Customer did not need them as they were replaced last year and are not due till next year 2027


1/9 KSmith -- Scheduled for 3/3 per Danielle's request. Last inspection was 3/3/25. 8-10am. Chatter to Dylan advising site wanted March and requesting due date be updated

1/9 KSmith -- Sent email to Danielle to schedule for 1/13

1/8 KSmith -- ASC found WO sitting in rescheduled (not pulling on any reports) when POC called about it. Assigned WO and left message for POC to schedule for 1/12

12/16 KSmith -- Parts are listed as being needed when inspection is completed but no PO is entered.

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 2 pieces https://www.ebiotrack.com/inspection.php?iid=31820

Timeline

📞
Case Linked Dec 7, 6:02 AM
Case Number: 00549527
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Dec 8, 10:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
2 Technician Assigned Dec 16, 3:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Entered
Duration in Previous: 8d 4h, 0m
🔍
Status: L2 Screening by Leona Coonrod Dec 16, 3:30 PM
From: Entered
To: L2 Screening
Duration in Previous: 5m
📦
2 Parts Requested Dec 17, 2:57 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 23h 27m
⚠️ 8.0 business days
💵
2 Expenses Added Dec 29, 2:29 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 11d 23h
⚠️ 8.0 business days
👷
2 Status: Assigned Jan 8, 3:04 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
🗓️
2 Status: Scheduled Jan 9, 9:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T14:00:00.000+0000
🚨 35.0 business days
⏱️
3 2x Labor Added Mar 2, 10:12 AM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled
To: Completed
Duration in Previous: 52d 0h
🏁
Status: Closed by DAVID CAVACO
From: Completed
To: Closed
Duration in Previous: 2m
3.0 business days
📄
3 Status: Ready to Bill Mar 4, 12:45 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-255562

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
L2 Screening
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Awaiting Parts
Duration: 7.5 business days (threshold: 3.0 business days)
Exceeded by 4.5 business days
Reschedule
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00549527
Closed
📦
Parts Order 00086912
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Mar 2, 9:00 AM
Created
Dec 8, 10:55 AM
Invoice #
SM-255562

Work Details (3)

Name Type Status Qty Amount Date
WL-03049056 Expenses Open 1 $0.00 Dec 29, 2:29 PM
WL-03125825 Labor Open 1 $0.00 Mar 2, 10:12 AM
WL-03125826 Labor Open 0.5 $300.00 Mar 2, 10:12 AM

Details