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WO-01324287 ↗ ServiceMax

Bluestone Child & Adolescent Psychiatric Hospital • Inspection • PSM

📍 Bluestone Child & Adolescent Psychiatric Hospital — 2575 S. Belvoir Blvd., University Heights OH, 44118

Dec 8, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (24 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 1 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Dec 9 → Feb 5, 2026
39 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 41 of ? biz days used
Created: Dec 8, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 9 Ready for Scheduling ▶ Running 1 1
Dec 9 → Dec 9 Assigned ▶ Running 0 1
Dec 9 → Feb 5 Scheduled ▶ Running 39 40
Feb 5 → Feb 6 Tech On Site ▶ Running 1 41
Dispatch 0.0d
Coordinators 41.7d
Field Work 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.7 days
Over SLA
Field Work
1.5 days
Over SLA
Created: Dec 8, 2025 Due: Feb 27, 2026 Completed: Feb 6, 2026 (21 days early)
📅
41.4 days Total Age
⏱️
39.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
40.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549577
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 22 Pcs https://www.ebiotrack.com/inspection.php?iid=31847
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kathe Dvorsak
Owner
Kimberly Hardison
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324287 (current) Invoiced
Inspection • Jordan Moceri
Created: Dec 8, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 39.8 days stuck in "Scheduled"
⏱️
Total Delay 40.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
39.8d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/9/2025 CRamen spoke with Kathe and scheduled for Thursday 2/5/2025 with tech arrival between 9-11am. Tech to call Kathe 412-608-4583 when tech is about 1/2 hr away. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
annual inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 22 Pcs https://www.ebiotrack.com/inspection.php?iid=31847

Timeline

📞
Case Linked Dec 8, 6:00 AM
Case Number: 00549577
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 8, 11:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
3 Status: Assigned Dec 9, 12:30 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Jordan Moceri
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-05T15:00:00.000+0000
🚨 40.0 business days
🔧
Status: Tech On Site by Jordan Moceri Feb 5, 10:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 57d 21h
⏱️
▶
2 5x Labor Added Feb 5, 10:56 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 57m, 0m
⏳ 2.1 business days
📄
▶
2 Status: Ready to Bill Feb 9, 1:56 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253449

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Scheduled
Duration: 39.8 business days (threshold: 2.0 business days)
Exceeded by 37.8 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00549577
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jordan Moceri
Scheduled
Feb 5, 10:00 AM
Created
Dec 8, 11:45 AM
Invoice #
SM-253449

Work Details (5)

Name Type Status Qty Amount Date
WL-03094553 Labor Open 3.55 $0.00 Feb 5, 10:56 PM
WL-03094554 Labor Open 2.45 $1,495.00 Feb 5, 10:56 PM
WL-03094555 Labor Open 3.5 $0.00 Feb 5, 10:56 PM
WL-03094556 Travel Open 205 - Feb 5, 10:56 PM
WL-03094557 Travel Open 205 - Feb 5, 10:56 PM

Details