Q-00031464
Stretcher needing repairs. The stretcher raises higher than the EMT's want them . Some sort of malfunction.
SN 18F003895
Please quote customer for 2 hrs. evaluation/possible repair of foot end housing, see attached pictures, and height adjustment issue,
1 Actuator harness (LVDT) p/n 2183121
1 Actuator Position Sensor, p/n 2183111
Parts will only be billed if needed.
Any further parts TBD if needed.
12/23 KSmith -- Scheduled for tomorrow with Eric. 8-10am
12/22 KSmith -- Sent email to schedule for 12/24
12/19/25 RBerry- Emailed to advise that parts are shipping but we do not have an ETA yet. As soon as we have the ETA we will reach out to schedule. See logged email.
12/19/25 RBerry- Called Eric Holloman to advise that parts are shipping but we do not have an ETA yet. As soon as we have the ETA we will reach out to schedule. No answer. Could not leave message.
🔧Work Performed
Evaluation was performed then removed and replaced actuator position sensor and actuator harness
Functional tests were performed unit pass all tests.
🔍Technician Findings
Customer stated that the stretcher raises higher than they want it to, on its own.
⚠️Problem Description
Q-00031464
Stretcher needing repairs. The stretcher raises higher than the EMT's want them . Some sort of malfunction.
SN 18F003895
Please quote customer for 2 hrs. evaluation/possible repair of foot end housing, see attached pictures, and height adjustment issue,
1 Actuator harness (LVDT) p/n 2183121
1 Actuator Position Sensor, p/n 2183111
Parts will only be billed if needed.
Any further parts TBD if needed. https://www.ebiotrack.com/workorder.php?wo=70203
📄Description
Ferno Power X1 Power Cot
📧
Email:Re: GLOBAL HEALTH EMS -- EMS Repair -- WO-01324297
Completed Dec 23, 2025
From: Eric.Holloman@GlobalHealthEMS.com
To: ksmith@emsar.com
Good evening and Happy Holidays
I will look to have that stretcher available Wed
Eric Holloman
Fleet Coordinator /Compliance Officer
GLOBAL HEALTH EMS INC
Globalhealthems.net
Office: 201 773-3350
Cell: 551 297-8598
Fax: 201 773-9094
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, December 22, 2025 8:36:48 AM
To: Eric H. <Eric.Holloman@GlobalHealthEMS.com>
Subject: GLOBAL
📧
Email: GLOBAL HEALTH EMS -- EMS Repair -- WO-01324297
Completed Dec 22, 2025
To: eric.holloman@globalhealthems.com
CC:
BCC:
Attachment: --none--
Subject: GLOBAL HEALTH EMS -- EMS Repair -- WO-01324297
Body:
Good Morning Eric,
The parts for the repair of your unit have shipped and are scheduled to arrive today.
Would Wednesday, December 24th work for the technician to come onsite and service the unit?
Stretcher needing repairs. The stretcher raises higher than the EMT's want them . Some sort of malfunction.
SN 18F003895
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE
📧
Email: EMSAR Request for service at GLOBAL HEALTH EMS
Completed Dec 19, 2025
To: eric.holloman@globalhealthems.com
CC:
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at GLOBAL HEALTH EMS
Body:
Hi Eric Holloman,
I hope you're doing well. I wanted to provide you with an update regarding your service request for your Ferno cot. We are currently waiting to receive tracking information for the parts needed to complete the repair.
Once the tracking details are confirmed and the parts are on their way, I will reach out to schedule your ser
📋
Outbound to +19738050127
Completed Dec 19, 2025
12/19/25 RBerry- Called Eric Holloman to advise that parts are shipping but we do not have an ETA yet. As soon as we have the ETA we will reach out to schedule. No answer. Could not leave message.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 15, 2025
To: eric.holloman@globalhealthems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324297Location: GLOBAL HEALTH EMSAddress: 440 MARKET ST
SUITE 8 Elmwood Park, NJ 07407Device: Power X1 18F-003895Problem Description: Q-00031464
Stretcher needing repairs.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 8, 2025
To: eric.holloman@globalhealthems.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324297Location: GLOBAL HEALTH EMSAddress: 440 MARKET ST
SUITE 8 Elmwood Park, NJ 07407Device: Power X1 18F-003895Problem Description: Q-00031464
Stretcher needing repairs.
📅
WO-01324297 - Repair - Power X1 - Elmwood Park - GLOBAL HEALTH EMS
Dec 24, 2025 9:00am – 10:00am
Work Order: WO-01324297
Account: GLOBAL HEALTH EMS
Customer Case Number:
Location: GLOBAL HEALTH EMS
Address: 440 MARKET ST SUITE 8, Elmwood Park, NJ 07407
Manufacturer: Ferno
Model #: Power X1
Serial #: 18F-003895
Contact Name: Eric Holloman
Contact Phone: (973) 805-0127
Contact Email: eric.hollom
JPG
IMG_6404
Dec 24, 2025
JPG
IMG_6403
Dec 24, 2025
JPG
IMG_6402
Dec 24, 2025
JPG
IMG_6405
Dec 24, 2025
Timeline
📞
Case Linked Nov 20, 8:04 AM
Case Number:00545483
Subject:Needs quote
Status:Closed
🚨11.0 business days
📋
▶
2
Work Order Created Dec 8, 12:14 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Dec 8, 12:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:10m
🚨10.0 business days
📅
Status: Ready for Scheduling by Amy GreeneDec 19, 1:15 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:11d 0h
👷
▶
2
Technician Assigned Dec 19, 2:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 3m
🔩
3x Parts Added Dec 19, 2:40 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Dec 23, 7:38 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:3d 17h
⏳2.0 business days
⏱️
3x Labor Added Dec 24, 6:05 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 2, 12
✔️
Status: Completed by Curtis AllenDec 24, 6:15 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:1d 10h, 0m
⏳2.7 business days
👀
Status: L2 Review by Diane PattonDec 29, 12:31 PM
From:Closed
To:L2 Review
Duration in Previous:4d 18h
⏳4.0 business days
🏁
Status: Closed by Joseph WhalenJan 2, 9:30 AM
From:L2 Review
To:Closed
Duration in Previous:3d 20h
📄
▶
3
Status: Ready to Bill Jan 2, 2:55 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-250412
Bottlenecks
Awaiting Parts
Duration: 9.8 business days (threshold: 3.0 business days)
Exceeded by 6.8 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)