Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324323 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mcleod Regional Medical Center — 1145 Day St, Florence SC, 29506

Dec 8, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 8 biz days
Paused: 38 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Dec 9 → Feb 4, 2026
38 business days (not counted)
4d
▶ Clock Running
Status: Scheduled
Feb 4 → Feb 10, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 5 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 16, 2026
3 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 8, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 9 Created ▶ Running 1 1
Dec 9 → Feb 4 Ready for Release ⏸ Paused 38 —
Feb 4 → Feb 10 Scheduled ▶ Running 4 5
Feb 10 → Feb 10 Entered ▶ Running 0 5
Feb 10 → Feb 16 Scheduled ▶ Running 3 8
Dispatch 1.7d
Holding 39.0d (excluded)
Coordinators 8.3d
Billing 1.3d
✓ SLA Met
Dispatch
1.7 days
Over SLA
Holding (excluded from total)
39.0 days
Coordinators
8.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Dec 8, 2025 Due: Dec 31, 2026 Completed: Feb 16, 2026 (318 days early)
📅
46.7 days Total Age
⏱️
39.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
6.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 10, 2026
Visit 2 Feb 13, 2026
Visit 3 Feb 14, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549772
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery Next Action Due Date WO Planning Notes 12/08/2025 EMartin sent email to Robert advising FSE onsite 12/22/25 to complete device
Priority
High
Origin
Email
Reason
New Case
Contact
Robert Fuller
Owner
Kimberly Hardison
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324323 (current) Invoiced
FCO • Fady Khouzam
Created: Dec 8, 2025 • Closed: Feb 16, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 39.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Ready for Release
39.0d
Scheduled
8.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RArnold -Reassigning to Fady K


01/28/2026 MHamersley - Per Planner, waiting for devices to have repairs completed on them before recall can be done


12/08/2025 EMartin sent email to Robert advising FSE onsite 12/22/25 to complete device

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery Next Action Due Date WO
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Dec 8, 1:05 PM
Case Number: 00549772
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 8, 1:34 PM
Work Order: WO-01324323
Type: FCO
Priority: PC
✅
Status: Ready for Release by Mandy Newman Dec 9, 7:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 18h 6m
🚨 39.0 business days
👷
▶
4 Technician Assigned Feb 4, 4:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-12T06:00:00.000+0000, 2026-02-12T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 57d 8h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-12T14:00:00.000+0000
⏳ 4.9 business days
🆕
▶
4 Status: Entered Feb 10, 9:59 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Khouzam
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-12T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
4x Labor Added Feb 16, 10:40 AM
Type: Labor
Status: Open
Qty: 5, 1, 2
💵
▶
4 11x Expenses Added Feb 16, 10:46 AM
11x Expenses Added → Status: Completed → Labor Added → Status: Closed
✔️
Status: Completed by Fady Khouzam
From: Scheduled
To: Completed
Duration in Previous: 6d 0h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🏁
Status: Closed by Fady Khouzam
From: Completed
To: Closed
Duration in Previous: 2m
💵
2x Expenses Added Feb 16, 1:15 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 18, 1:40 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 2h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00549772
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Feb 12, 8:00 AM
Created
Dec 8, 1:34 PM
Invoice #
N/A

Work Details (19)

Name Type Status Qty Amount Date
WL-03106941 Labor Open 5 $475.00 Feb 16, 10:40 AM
WL-03106942 Labor Open 1 $155.00 Feb 16, 10:40 AM
WL-03106943 Labor Open 2 $237.50 Feb 16, 10:40 AM
WL-03106940 Labor Open 2 $310.00 Feb 16, 10:40 AM
WL-03106948 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106949 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106945 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106946 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106947 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106952 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106953 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106954 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106955 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106950 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106951 Expenses Open 1 $0.00 Feb 16, 10:46 AM
WL-03106965 Labor Open 1.5 $0.00 Feb 16, 10:50 AM
WL-03107231 Expenses Open 1 $0.00 Feb 16, 1:15 PM
WL-03107232 Expenses Open 1 $0.00 Feb 16, 1:15 PM
WL-03110457 Labor Open 0.016666666666667 $114.00 Feb 18, 1:40 PM

Details