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WO-01324334 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 AAK USA Richmond Corp — 1145 Harbour Way S, RICHMOND CA, 94804

Dec 8, 2025 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (18 biz days early)
Active: 37 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 19, 2025
9 business days (counted)
Running total: 9 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Dec 19 → Feb 2, 2026
28 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Dec 8, 2025 Completed: Feb 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 0
Dec 8 → Dec 19 Assigned ▶ Running 9 9
Dec 19 → Feb 2 Scheduled ▶ Running 28 37
Feb 2 → Feb 2 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Coordinators 38.6d
Field Work 0.0d
Billing 19.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
38.6 days
Over SLA
Field Work
0.0 days
Billing
19.0 days
Over SLA
Created: Dec 8, 2025 Due: Feb 28, 2026 Completed: Feb 2, 2026 (26 days early)
📅
37.6 days Total Age
⏱️
28.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
54.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549787
6008158411
Closed
28R SYS-GC-8890 Contract ends 05/08/2028 repair included PM G4513A RO24475009 7693A Autoinjector G3540A US2508A013 Agilent 8890 GC System Custom
Priority
High
Origin
Web
Reason
New Case
Contact
M. Rosalin Manalang
Owner
Leona Coonrod
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324334 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Dec 8, 2025 • Closed: Feb 2, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 28.9 days stuck in "Scheduled"
⏱️
Total Delay 54.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
9.6d / 0.5d SLA
Scheduled
28.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11 DEC 2025 Larry Alberty

Second attempt. Reached out to location with proposed onsite visit time frame.



9 DEC 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 41 miles. Zone 1

🔧 Work Performed
Completed GC PM.
⚠️ Problem Description
28R SYS-GC-8890 Contract ends 05/08/2028 repair included PM G4513A RO24475009 7693A Autoinjector G3540A US2508A013 Agilent 8890 GC System Custom
📄 Description
Agilent - 8890 GC System Custom
📞 Call Description
FEB 2025 GC PM

Timeline

📞
Case Linked Dec 8, 1:45 PM
Case Number: 00549787
Subject: 6008158411
Status: Closed
📋
▶
3 Work Order Created Dec 8, 1:53 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Dec 19, 11:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-02-02T14:00:00.000+0000
🚨 29.0 business days
🚗
5x Travel Added Feb 2, 8:50 AM
Type: Travel, Parts
Status: Open
Qty: 45, 1, 2
🔧
▶
3 Status: Tech On Site Feb 2, 5:15 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 4
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Larry Alberty Feb 2, 5:20 PM
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 9:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 34m
🚨 18.8 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 9.6 business days (threshold: 4.0 business hours)
Exceeded by 9.1 business days
Scheduled
Duration: 28.9 business days (threshold: 2.0 business days)
Exceeded by 26.9 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00549787
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 2, 9:00 AM
Created
Dec 8, 1:53 PM
Invoice #
SM-255302

Work Details (8)

Name Type Status Qty Amount Date
WL-03087608 Travel Open 45 $180.00 Feb 2, 8:50 AM
WL-03087609 Travel Open 45 $0.00 Feb 2, 8:50 AM
WL-03087610 Parts Open 1 $0.00 Feb 2, 8:50 AM
WL-03087611 Parts Open 2 $0.00 Feb 2, 8:50 AM
WL-03087612 Parts Open 1 $0.00 Feb 2, 8:50 AM
WL-03088468 Labor Open 1 $0.00 Feb 2, 5:17 PM
WL-03088469 Labor Open 4 $285.00 Feb 2, 5:17 PM
WL-03088470 Labor Open 1 $0.00 Feb 2, 5:17 PM

Details