Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324350 ↗ ServiceMax

KEYSIGHT TECHNOLOGIES (EMG) • Cross-Training • PC

📍 Nidal Al-Sharif Trunk Stock — 6211 S Crystal River Dr, Murray UT, 84123

Dec 8, 2025 → Dec 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 20, 2025
✓ SLA Met
Active: 9 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 19, 2025
9 business days (counted)
Running total: 9 of ? biz days used
Created: Dec 8, 2025 Completed: Dec 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 0
Dec 8 → Dec 8 Assigned ▶ Running 0 0
Dec 8 → Dec 19 Scheduled ▶ Running 9 9
Dispatch 0.0d
Coordinators 9.6d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.6 days
Over SLA
Billing
0.1 days
Created: Dec 8, 2025 Due: Dec 20, 2025 Completed: Dec 19, 2025 (1 days early)
📅
9.6 days Total Age
⏱️
9.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 15, 2025
Visit 2 Dec 16, 2025
Visit 3 Dec 17, 2025
Visit 4 Dec 18, 2025
Visit 5 Dec 19, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549624
WO
Closed
Can I have a Work Order for Keysight Training for the week of December 14th and the week of December 21st, please I just wanted to let you know that there's no FOM approval needed. I'm working on the Keysight account Thank you Best regards, Nidal Alsharif
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
Leona Coonrod
Created
Dec 8, 2025
Work Orders from this Case (2)
WO-01324350 (current) Invoiced
Cross-Training • Nidal Al-Sharif
Created: Dec 8, 2025 • Closed: Dec 19, 2025
WO-01324498 Invoiced
Cross-Training • Nidal Al-Sharif
Created: Dec 9, 2025 • Closed: Dec 26, 2025
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 9.6 days stuck in "Scheduled"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Keysight Training 12/15 to 12/20/20
🔍 Technician Findings
Keysight Training
⚠️ Problem Description
Can I have a Work Order for Keysight Training for the week of December 14th and the week of December 21st, please I just wanted to let you know that there's no FOM approval needed. I'm working on the Keysight account Thank you Best regards, Nidal Alsharif

Timeline

📞
Case Linked Dec 8, 8:56 AM
Case Number: 00549624
Subject: WO
Status: Closed
📋
▶
2 Work Order Created Dec 8, 2:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Dec 8, 2:32 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-12-15T16:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Dec 15, 9:01 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Dec 16, 9:15 AM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Dec 17, 9:08 AM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Dec 18, 9:00 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Dec 19, 9:02 AM
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Nidal Al-Sharif Dec 19, 4:19 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 22, 11:36 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 19h, 0m
💰
▶
2 Status: Invoiced Dec 22, 12:20 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249729

Bottlenecks

Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00549624
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Nidal Al-Sharif
Scheduled
Dec 15, 11:00 AM
Created
Dec 8, 2:17 PM
Invoice #
SM-249729

Work Details (5)

Name Type Status Qty Amount Date
WL-03037659 Labor Open 8 $560.00 Dec 15, 9:01 AM
WL-03038939 Labor Open 8 $560.00 Dec 16, 9:15 AM
WL-03040342 Labor Open 8 $560.00 Dec 17, 9:08 AM
WL-03041633 Labor Open 8 $560.00 Dec 18, 9:00 AM
WL-03043000 Labor Open 8 $560.00 Dec 19, 9:02 AM

Details