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WO-01324355 ↗ ServiceMax

RALSTON VETERINARY CLINIC • Repair • P3

📍 RALSTON VETERINARY CLINIC — 6880 South 78th Street, Omaha NE, 68127

Dec 8, 2025 → Feb 6, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 11, 2025
✗ SLA Missed (10 biz days late)
Active: 13 biz days
Paused: 28 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: L2 Screening
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
⏸24d
⏸ Clock Paused
Status: Awaiting Parts
Dec 8 → Jan 13, 2026
24 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Jan 13 → Jan 20, 2026
4 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 6, 2026
13 business days (counted)
Running total: 13 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 13 of 3 biz days used
Created: Dec 8, 2025 Completed: Feb 6, 2026
Business Days Used 13 / 3
0 3d budget +10d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0 / 3
Dec 8 → Dec 8 L2 Screening ▶ Running 0 0 / 3
Dec 8 → Jan 13 Awaiting Parts ⏸ Paused 24 —
Jan 13 → Jan 13 Ready for Scheduling ▶ Running 0 0 / 3
Jan 13 → Jan 20 Awaiting Parts ⏸ Paused 4 —
Jan 20 → Jan 20 Assigned ▶ Running 0 0 / 3
Jan 20 → Feb 6 Scheduled ▶ Running 13 13 / 3
Feb 6 → Feb 6 Tech On Site ▶ Running 0 13 / 3
Dispatch 0.0d
Material Management 28.9d
Coordinators 13.4d
Field Work 0.8d
Billing 15.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
28.9 days
Over SLA
Coordinators
13.4 days
Over SLA
Field Work
0.8 days
Billing
15.0 days
Over SLA
Created: Dec 8, 2025 Due: Jan 23, 2026 Completed: Feb 6, 2026 (13 days late)
📅
41.6 days Total Age
⏱️
24.6d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
50.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549370
URGENT Follow up to WO-01313524
Closed
Q-00031470 Follow up to WO-01313524 Model: LW Scientific - E8 Model Type: Centrifuge Asset ID: 13169710 need to replace the timer, please quote replacement timer to customer labor to replace timer switch, 1 timer, 100203
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Brandon Judson
Owner
Jessica Sells
Created
Dec 5, 2025
Work Orders from this Case (1)
WO-01324355 (current) Invoiced
Repair • Thomas J Langenberg Jr
Created: Dec 8, 2025 • Closed: Feb 6, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 24.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 50.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
28.9d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
13.4d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20 KKelch called Brandon to schedule for 2/6 between 9 and 11 am. Customer confirmed. 

01/20/2026 SRobinson- Per Brandon, parts have arrived onsite and would like to schedule.

1/13/26 SReich - Per the attached email: The timer was sent here to our facility. Can we get Thomas scheduled to come out here and repair it?

🔧 Work Performed
set screw for timer knob was locked in place need to drill out the screw in order to remove the knob. Overlay that was sent did not have a cut out for the speed control had to cut a hole in the overlay. Replaced timer and function test, timer set to 3 minutes, timed it and the timer went off at 2 minutes and 57 seconds
🔍 Technician Findings
timer sticks
⚠️ Problem Description
Q-00031470 Follow up to WO-01313524 Model: LW Scientific - E8 Model Type: Centrifuge Asset ID: 13169710 s/n: 000023596 need to replace the timer, please quote replacement timer to customer labor to replace timer switch, 1 timer, 100203 https://www.ebiotrack.com/workorder.php?wo=70211

Timeline

📞
Case Linked Dec 5, 4:58 PM
Case Number: 00549370
Subject: URGENT Follow up to WO-01313524
Status: Closed
⏳ 1.9 business days
📋
▶
4 Work Order Created Dec 8, 2:25 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00086425
Status: Closed
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
🚨 25.0 business days
📅
▶
2 Status: Ready for Scheduling Jan 13, 3:54 PM
Status: Ready for Scheduling → Status: Awaiting Parts
📦
Status: Awaiting Parts by Sherry Reich
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 1m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Jan 20, 3:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Awaiting Parts
To: Assigned
Duration in Previous: 6d 23h
🗓️
▶
2 Status: Scheduled Jan 20, 3:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-06T15:00:00.000+0000
💵
2x Expenses Added Jan 20, 3:56 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
🔩
2x Parts Added Feb 1, 5:01 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Feb 6, 10:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 18h
💵
▶
3 4x Expenses Added Feb 6, 4:46 PM
4x Expenses Added → 2x Travel Added → Status: Completed
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 202, 4
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 12m, 0m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 10:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
🚨 15.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21d 3h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Awaiting Parts
Duration: 24.6 business days (threshold: 3.0 business days)
Exceeded by 21.6 business days
Awaiting Parts
Duration: 4.4 business days (threshold: 3.0 business days)
Exceeded by 1.4 business days
Scheduled
Duration: 13.4 business days (threshold: 2.0 business days)
Exceeded by 11.4 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

📞
Case 00549370
Closed
📦
Parts Order 00086425
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Feb 6, 10:00 AM
Created
Dec 8, 2:25 PM
Invoice #
SM-255587

Work Details (10)

Name Type Status Qty Amount Date
WL-03072097 Expenses Open 1 $0.00 Jan 20, 3:56 PM
WL-03072098 Expenses Open 1 $0.00 Jan 20, 3:56 PM
WL-03087172 Parts Open 1 $87.23 Feb 1, 5:01 PM
WL-03087173 Expenses Open 1 $30.67 Feb 1, 5:01 PM
WL-03095845 Expenses Open 1 $0.00 Feb 6, 4:46 PM
WL-03095843 Labor Open 1.6333333333333 $208.25 Feb 6, 4:46 PM
WL-03095844 Labor Open 3.4666666666667 $0.00 Feb 6, 4:46 PM
WL-03095842 Labor Open 0.35 $0.00 Feb 6, 4:46 PM
WL-03095849 Travel Open 202 $0.00 Feb 6, 4:47 PM
WL-03095848 Travel Open 4 $110.00 Feb 6, 4:47 PM

Details