Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324377 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 McKillip Animal Hospital — 2867 N Clark St, Chicago IL, 60657-5267

Dec 8, 2025 → Dec 17, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 12, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 8 → Dec 10, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Entered
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 17, 2025
5 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
Created: Dec 8, 2025 Completed: Dec 17, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0 / 4
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 0 / 4
Dec 8 → Dec 8 Assigned ▶ Running 0 0 / 4
Dec 8 → Dec 10 Awaiting Parts - Customer ⏸ Paused 2 —
Dec 10 → Dec 10 Ready for Scheduling ▶ Running 0 0 / 4
Dec 10 → Dec 10 Entered ▶ Running 0 0 / 4
Dec 10 → Dec 10 Assigned ▶ Running 0 0 / 4
Dec 10 → Dec 17 Scheduled ▶ Running 5 5 / 4
Dec 17 → Dec 17 Tech On Site ▶ Running 0 5 / 4
Dispatch 0.0d
Material Management 2.3d
Coordinators 6.4d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.3 days
Coordinators
6.4 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Dec 8, 2025 Due: Dec 18, 2025 Completed: Dec 17, 2025 (1 days early)
📅
7.5 days Total Age
⏱️
8.6d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00549650
Midmark Service Request Dispatch Authorization - WO-00135939
Closed
Travel Zone 1 Customer Down? No Mobile Dispatch Type Maintenance Email wolferbabe2@aol.com PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2256120 Item 8000-008 ITEM DESCRIPTION VETPRO 1000 W/LED SCALER AND FIBER OPTICS PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 742545 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elaine Hett
Owner
Leona Coonrod
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324377 (current) Invoiced
Preventive Maintenance • Mike Huffman
Created: Dec 8, 2025 • Closed: Dec 17, 2025
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 8.6 days stuck in "Closed"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Awaiting Parts - Customer
2.3d
Assigned
0.0d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
8.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 CRamen Elaine called and said the scheduled time frame they will be using the unit and requested later in the day between 2-4pm. Facility closes at 6. 


12/12/2025jsells

UPS Exception Notification, Tracking Number 1ZE444250370432561

The status of your package has changed.


Rescheduled Delivery Date: Monday, 12/15/2025


Exception Reason: We missed you again. We'll make a final attempt on the next business day.


Exception Resolution: Your delivery has been rescheduled for the next business day.

12/11/25 SReich

Your shipment

1ZE444250370432561

Estimated delivery

Tomorrow, December 12 by 9:00 P.M.

We tried to deliver to the business, but it was closed. A second attempt will be made the next business day.


12/10/2025 CRamen spoke with Jessie and scheduled for Wednesday 12/17/2025 with tech arrival between 11am-1pm. 

12/10/2025 CRamen parts deliver tomorrow. 12/10/2025 CRamen spoke with Jessie and scheduled for Wednesday 12/17/2025 with tech arrival between 11am-1pm. 


12/10/2025jsells

Ship To Name: McKillip Animal Hospital

Ship To Address: 2867 N Clark St    

Ship To City/State: Chicago, IL 60657-5267

Waybill (Tracking #): 1ZE444250370432561

Carrier: UPS-Parcel-Ground

The following items have shipped from Midmark Corporation on: 09-DEC-2025

LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


12/8/2025 CRamen assigned to APage and placed into APC.


12/8/25 lcoonrod

Elaine is out of the office today. Asked that we send her an email.

🔧 Work Performed
12/17/2025 Mike Huffman. Completed the PM. Completed the Midmark Periodic Maintenance checklist and obtained customer signature. Tested full functionally. All tests passed. Completed the Service Request Authorization and obtained customer signature.
🔍 Technician Findings
Vet Pro 1000 scheduled for a PM.
⚠️ Problem Description
Travel Zone 1 Customer Down? No Mobile Dispatch Type Maintenance Email wolferbabe2@aol.com PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2256120 Item 8000-008 ITEM DESCRIPTION VETPRO 1000 W/LED SCALER AND FIBER OPTICS PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 742545 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Dec 8, 9:38 AM
Case Number: 00549650
Subject: Midmark Service Request Dispatch Authorization - WO-00135939
Status: Closed
📋
Work Order Created Dec 8, 2:54 PM
Work Order: WO-01324377
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Leona Coonrod Dec 8, 2:59 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Dec 8, 4:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 33m, 0m
⏳ 2.9 business days
📅
Status: Ready for Scheduling by Jessica Sells Dec 10, 9:20 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 16h
🆕
▶
4 Status: Entered Dec 10, 12:40 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: a0h5A000009VJqNQAW, Mike Huffman
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-17T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Charles Ramen Dec 16, 10:55 AM
Scheduled For: 2025-12-17T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Dec 17, 11:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
▶
2 3x Labor Added Dec 17, 1:48 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 2m, 0m
⚠️ 9.0 business days
📄
▶
3 Status: Ready to Bill Dec 30, 2:13 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-250150

Bottlenecks

Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days

🔗 Related Artifacts

📞
Case 00549650
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Mike Huffman
Scheduled
Dec 17, 3:00 PM
Created
Dec 8, 2:54 PM
Invoice #
SM-250150

Work Details (3)

Name Type Status Qty Amount Date
WL-03040638 Labor Open 1 $0.00 Dec 17, 1:48 PM
WL-03040639 Labor Open 1.5 $240.00 Dec 17, 1:48 PM
WL-03040640 Travel Open 33 $110.00 Dec 17, 1:48 PM

Details