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← WO Overview

WO-01324397 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Southkent Veterinary Hospital — 9030 N Rodgers Ct SE, Caledonia MI, 49316

Dec 8, 2025 → Dec 18, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 12, 2025
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Dec 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 8 → Dec 9, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Entered
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Assigned
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 4 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 18, 2025
3 business days (counted)
Running total: 7 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 7 of 4 biz days used
Created: Dec 8, 2025 Tech Off Site: Dec 18, 2025
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0 / 4
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 0 / 4
Dec 8 → Dec 8 Assigned ▶ Running 0 0 / 4
Dec 8 → Dec 9 Awaiting Parts - Customer ⏸ Paused 1 —
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0 / 4
Dec 9 → Dec 9 Entered ▶ Running 0 0 / 4
Dec 9 → Dec 15 Assigned ▶ Running 4 4 / 4
Dec 15 → Dec 18 Scheduled ▶ Running 3 7 / 4
Dec 18 → Dec 18 Tech On Site ▶ Running 0 7 / 4
Dispatch 0.0d
Material Management 1.3d
Coordinators 8.6d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
8.6 days
Over SLA
Field Work
1.2 days
Billing
0.0 days
Created: Dec 8, 2025 Due: Dec 16, 2025 Completed: Dec 18, 2025 (1 days late)
📅
8.4 days Total Age
⏱️
8.2d in Closed Longest Stage
🔄
12 transitions Status Changes
⚠️
13.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549731
Midmark Service Request Dispatch Authorization - WO-00135968
Closed
Travel Zone 1 Customer Down? No Mobile Dispatch Type Maintenance Email info@southkentvets.com PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V1987470 Item 8000-008S ITEM DESCRIPTION VETPRO 1000 W/LED SCALER AND SWIVEL FIBER OPTICS PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 742643 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Becky McGehee
Owner
Leona Coonrod
Created
Dec 8, 2025
Work Orders from this Case (2)
WO-01324395 Invoiced
Preventive Maintenance • Jon Kuehl
Created: Dec 8, 2025 • Closed: Dec 18, 2025
WO-01324397 (current) Invoiced
Preventive Maintenance • Jon Kuehl
Created: Dec 8, 2025 • Closed: Dec 18, 2025
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 8.2 days stuck in "Closed"
⏱️
Total Delay 13.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.5d / 0.5d SLA
Awaiting Parts - Customer
1.3d
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-15-25 JK Customer request 12-18-25 visit due to no cases.


12/9/2025 CRamen re-assigning to JKuehl/Closer and availability. 


12/8/2025 CRamen assigned to MHuffman and placing into APC (2 WOs)


12/8/25 lcoonrod

Megan advised that Becky is gone for the day. Please send her an email. call and email in WO-01324395

🔧 Work Performed
Performed PM on unit per service bulletin successfully. No travel.
🔍 Technician Findings
Unit working properly upon arrival.
⚠️ Problem Description
Travel Zone 1 Customer Down? No Mobile Dispatch Type Maintenance Email info@southkentvets.com PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! DISPATCH ITEMS Serial # V2334090 Item 8000-008 ITEM DESCRIPTION VETPRO 1000 W/LED SCALER AND FIBER OPTICS PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 742643 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Dec 8, 11:59 AM
Case Number: 00549731
Subject: Midmark Service Request Dispatch Authorization - WO-00135968
Status: Closed
📋
Work Order Created Dec 8, 3:40 PM
Work Order: WO-01324397
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Leona Coonrod Dec 8, 3:49 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8m
👷
▶
3 Technician Assigned Dec 8, 4:19 PM
Technician Assigned → Status: Assigned → Status: Awaiting Parts - Customer
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
👤
Status: Awaiting Parts - Customer by Charles Ramen
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 1m
📅
Status: Ready for Scheduling by Jessica Sells Dec 9, 2:28 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 22h 7m
🆕
▶
2 Status: Entered Dec 9, 2:50 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
⏳ 4.7 business days
🗓️
▶
2 Status: Scheduled Dec 15, 5:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-12-16T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Dec 16, 3:04 PM
Scheduled For: 2025-12-18T15:00:00.000+0000
📅
Dispatch Scheduled by Jonathan Kuehl Dec 16, 6:35 PM
Scheduled For: 2025-12-18T17:00:00.000+0000
📅
Dispatch Scheduled by Jonathan Kuehl Dec 17, 1:34 PM
Scheduled For: 2025-12-18T15:00:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl Dec 18, 8:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 2h
🚗
Status: Tech Off Site by Jonathan Kuehl Dec 18, 10:35 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 34m
✔️
▶
3 Status: Completed Dec 18, 5:36 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.25
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 8.8 business days
📄
▶
3 Status: Ready to Bill Dec 31, 1:58 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-250246

Bottlenecks

Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days

🔗 Related Artifacts

📞
Case 00549731
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Kuehl
Scheduled
Dec 18, 10:00 AM
Created
Dec 8, 3:40 PM
Invoice #
SM-250246

Work Details (1)

Name Type Status Qty Amount Date
WL-03042427 Labor Open 1.25 $240.00 Dec 18, 5:38 PM

Details