12/08/25 NFLOYD - Travel costs for this repair have been pre-approved. Chris Ables confirmed the additional travel required with Clint Gannaway.
🔧Work Performed
12/09
- Travel to site
- Connected test light to hoist trolley charging connector and tested the length of the stationary and traverse rails to identify if the issue occurred at a specific location; entire system had no power
- Tested input and output voltage of transformer; both were within specifications
- Tested voltage on charging liner on stationary rail; power present
- Tested voltage on charging liner on traverse rail; no power present
- Detached trolley from traverse rail and removed from stationary rail to inspect trolley pickup; wiring was exposed and showed burn damage to pickup from shorting
- Informed parties of the issue identified; midi rail trolley pickup parts will need to be ordered
- Put everything back together
- Installed missing pins on end stops and replaced damaged end stops
12/10
- Contacting Customer and Staff to go over options and locate potential solutions
- Coordinating with Biomed team, Imaging Manager, and Guldmann to locate compatible parts on site
- Located GH2 Hoists with compatible parts in storage; pulled trolley pickups
- Picked up parts and supplies from store while room access became available
- Gained access to room and installed new pickup onto traverse support trolley in stationary rail; system charging properly
- Updated hoist software
- Contacted imaging manager and site staff to inform them the system was back online
- Traveled back home
🔍Technician Findings
- Found Patient Lift system in CT ROOM 1 not charging and hoist battery drained
- Found lift system composed of stationary old midi rails and a traverse rail B
- Found system to be missing end stop pins on stationary and traverse rails; screw drilled in one
- Found Transformer to be working properly
- Found loss of power going from stationary rail to traverse rail
- Found wiring from stationary rail trolley pickup to have shorted and melted the plastic from the connection point on the pickup, sinking and breaking contact with pickup wheel
Dec 8, 2025 3:54pm
12/08/25 - Travel costs for this repair have been pre-approved. Chris Ables confirmed the additional travel required with Clint Gannaway.
Dec 9, 2025 11:34am
@Nicole Floyd
This WO is sitting in entered status, FYI.
PDF
WO-01324399 PeaceHealth - St Joseph
Dec 11, 2025
ZIP
PeaceHealth- St Joseph
Dec 11, 2025
Case #00549771 – Peacehealth - R110123042 - Lift in CT 1 not charging (Serial number 104288)
Status: Cancelled | Priority: Standard
SOW: Lift not working
💬Case Comment
Internal Dec 8, 2025 2:39pm
Case 00548897 has been merged with Case 00549771.
Timeline
📞
Case Linked Dec 8, 1:03 PM
Case Number:00549771
Subject:Peacehealth - R110123042 - Lift in CT 1 not charging (Serial number 104288)
Status:Cancelled
📋
Work Order Created Dec 8, 3:51 PM
Work Order:WO-01324399
Type:Repair
Priority:PC
⏳2.0 business days
🔧
Status: Tech On Site by Jeffrey PastorDec 9, 5:21 PM
From:Entered
To:Tech On Site
Duration in Previous:1d 1h
🚗
Status: Tech Off Site by Jeffrey PastorDec 9, 7:43 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:2h 21m
⏱️
3x Labor Added Dec 10, 2:50 AM
Type:Labor
Status:Open
Qty:8.25, 3.75, 0.5
🚗
4x Travel Added Dec 10, 2:56 AM
Type:Travel, Expenses
Status:Open
Qty:20, 1
🔧
Status: Tech On Site by Jeffrey PastorDec 10, 12:14 PM
From:Tech Off Site
To:Tech On Site
Duration in Previous:16h 31m
🚗
Status: Tech Off Site by Jeffrey PastorDec 10, 4:12 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:3h 57m
⏳2.0 business days
⏱️
5x Labor Added Dec 11, 5:41 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.5, 5.5, 10, 20
💵
8x Expenses Added Dec 11, 6:12 PM
Type:Expenses
Status:Open
Qty:1
⏱️
Labor Added Dec 11, 7:40 PM
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Jeffrey PastorDec 11, 8:07 PM
From:Tech Off Site
To:Completed
Duration in Previous:1d 3h
⏳1.5 business days
💵
2x Expenses Added Dec 13, 3:25 PM
Type:Expenses
Status:Open
Qty:1
⏳1.0 business days
👷
▶
2
Technician Assigned Dec 15, 9:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by David Carvalho
From:Completed, Assigned
To:Assigned, Closed
Duration in Previous:3d 13h, 0m
📄
Status: Ready to Bill by Nicole FloydDec 15, 1:28 PM
From:Closed
To:Ready to Bill
Duration in Previous:3h 52m
⚠️6.0 business days
📨
▶
2
Status: Invoice Pending Dec 22, 2:20 PM
Status: Invoice Pending → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From:Invoice Pending, Billing Review
To:Billing Review, Invoice Pending
Duration in Previous:1m, 0m
⚠️6.0 business days
💵
Status: Billing Review by Diane PattonDec 30, 11:39 AM
From:Invoice Pending
To:Billing Review
Duration in Previous:7d 21h
📨
▶
2
Status: Invoice Pending Dec 30, 1:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Jan 4, 8:43 PM
Invoice Number:SM-249759
Bottlenecks
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Invoice Pending
Duration: 5.6 business days (threshold: 2.0 business days)