Work Order 360 View

12/12/2025 LHill-rec'd call from Midmark. Customer is on the phone and has rec'd part. spoke w/Kathy and she confirmed part was delivered yesterday. confirmed 12/16 with tech arriving 1-3 works for her.

Name of person you are speaking with:  Kathy Pike 

1. Onsite Access Requirements 

Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) 

Customer Response: No 

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? 

Customer Response: No 

2. Parts Delivery (if applicable)  N/A 

Have the shipped parts been received? ​☒​ Yes /​☐​ No  

(provide the list of Parts sent if known) 

Did they confirm each part number has arrived? ​☐​ Yes /​☐​ No 

(If No to the above): Did they confirm total number of parts? ​☐​ Yes /​☐​ No 

(If No to the above): Did they refuse to confirm parts? ​☐​ Yes /​☐​ No 

Where will the technician be able to locate the parts onsite? Kathy will have parts in her office. 

Customer Response:  

6 

If parts have not arrived yet but have an ETA:   

Can the site place the parts near the equipment? ​☐​ Yes /​☐​ No 

(If No to the above): Is there a designated area for parts?  

Customer Response:   

3. Schedule Confirmation 

Confirm scheduled service date: 12/16 

Confirm arrival window (2–4 hrs): 1pm-3pm 

  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.) 

(Note: enter the time you believe the tech will arrive as the calendar "start time") 

4. Onsite Point of Contact (POC) 

Will you be the onsite POC on the scheduled date? ​☒​ Yes / ​☐​ No 

Best phone number for technician to use:  919-557-3206 

12/09/2025 SRobinson- Order No: 742669

Customer PO No: SR1501840

Customer: VCA Animal Hospitals

Service Request NO: 1501840

Ship To Name: VCA Broad Street Animal Hospital

Ship To Address: 2200 N Grassland Dr    

Ship To City/State: FUQUAY VARINA, NC 27526-6893

Waybill (Tracking #): 1ZE444250371893106

Carrier: UPS-Parcel-Ground  

The following items have shipped from Midmark Corporation on: 09-DEC-2025

LINE NO: 1.1 QTY: 1 ITEM: 002-2063-00 SERIAL #: DESCRIPTION: KIT, 115V M9/M11 CONTROL PCB

12/8/2025jsells

spoke with Allison and I gave her the WO# and told her a coordinator will call her to schedule the onsite visit