Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324431 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Plymouth Veterinary Hospital — 725 Wing St, Plymouth MI, 48170

Dec 8, 2025 → Dec 19, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 12, 2025
✗ SLA Missed (4 biz days late)
Active: 8 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Dec 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 9 → Dec 10, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Entered
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
2d
▶ Clock Running
Status: Assigned
Dec 10 → Dec 13, 2025
2 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Entered
Dec 13 → Dec 13, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 13 → Dec 15, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 19, 2025
4 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 8 of 4 biz days used
Created: Dec 8, 2025 Tech Off Site: Dec 19, 2025
Business Days Used 8 / 4
0 4d budget +4d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0 / 4
Dec 8 → Dec 9 Ready for Scheduling ▶ Running 1 1 / 4
Dec 9 → Dec 9 Assigned ▶ Running 0 1 / 4
Dec 9 → Dec 10 Awaiting Parts - Customer ⏸ Paused 1 —
Dec 10 → Dec 10 Ready for Scheduling ▶ Running 0 1 / 4
Dec 10 → Dec 10 Entered ▶ Running 0 1 / 4
Dec 10 → Dec 13 Assigned ▶ Running 2 3 / 4
Dec 13 → Dec 13 Entered ▶ Running 0 3 / 4
Dec 13 → Dec 15 Assigned ▶ Running 1 4 / 4
Dec 15 → Dec 19 Scheduled ▶ Running 4 8 / 4
Dec 19 → Dec 19 Tech On Site ▶ Running 0 8 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 10.2d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
10.2 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Dec 8, 2025 Due: Dec 17, 2025 Completed: Dec 19, 2025 (1 days late)
📅
9.2 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
14 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00549788
Midmark Service Request Dispatch Authorization - WO-00135985
Closed
Zone 2 PM NWD 2 YR PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 742714 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carlos Cortes
Owner
Jessica Sells
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324431 (current) Invoiced
Preventive Maintenance • Jon Kuehl
Created: Dec 8, 2025 • Closed: Dec 19, 2025
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Awaiting Parts - Customer
2.0d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-15-25 JK Carlos requested to have PM done on the 19th due to they have no cases that day.


12/10/2025 CRamen Reassigning to JKuehl as MHuffman will be in Chicago all week.


12/12/2025 CRamen Carlos is out sick today and was asked to call him Monday to schedule. Logged email requesting Tuesday 12/16/2025 with an arrival window between 11 am-1pm.


12/11/2025 CRamen Carlos isnt there till 3pm today, left message to have him return call to schedule.


12/11/2025 CRamen delivers today


12/10/2025 SRobinson- Order No: 742714


Customer PO No: SR1504052


Customer: Midmark No Charge


Service Request NO: 1504052  


Ship To Name: Plymouth Veterinary Hospital


Ship To Address: 725 Wing St    


Ship To City/State: Plymouth, MI 48170-1734


Waybill (Tracking #): 1ZE444250370932422


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 10-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


12/9/2025 CRamen assigned to MHuffman and placed into APC


12/8/2025jsells

spoke with Carlos, and I gave him the work order number and let him know a coordinator will call him to schedule

🔧 Work Performed
Performed PM per service bulletin successfully.
🔍 Technician Findings
PM needed to be performed.
⚠️ Problem Description
Zone 2 PM NWD 2 YR PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 742714 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Dec 8, 1:48 PM
Case Number: 00549788
Subject: Midmark Service Request Dispatch Authorization - WO-00135985
Status: Closed
📋
Work Order Created Dec 8, 5:44 PM
Work Order: WO-01324431
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Dec 8, 5:53 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
3 Status: Assigned Dec 9, 8:20 AM
Status: Assigned → Technician Assigned → Status: Awaiting Parts - Customer
👷
Technician Assigned by Charles Ramen
Technician: Mike Huffman
👤
Status: Awaiting Parts - Customer by Charles Ramen
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 2m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Dec 10, 10:47 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 2h
🆕
▶
2 Status: Entered Dec 10, 1:00 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0h5A000009VJqNQAW, Mike Huffman
⏳ 3.0 business days
🆕
▶
3 Status: Entered Dec 13, 10:34 AM
Status: Entered → Status: Assigned → Technician Assigned
👷
Status: Assigned by Charles Ramen
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
⏳ 0.8 business days
🗓️
▶
2 Status: Scheduled Dec 15, 6:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-12-17T20:00:00.000+0000
📅
Dispatch Scheduled by Jonathan Kuehl Dec 15, 6:11 PM
Scheduled For: 2025-12-19T20:00:00.000+0000
⏳ 4.7 business days
🔧
Status: Tech On Site by Jonathan Kuehl Dec 19, 9:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 3h
🚗
Status: Tech Off Site by Jonathan Kuehl Dec 19, 10:04 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 13m
✔️
▶
3 Status: Completed Dec 19, 6:47 PM
Status: Completed → 4x Labor Added → Status: Closed
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.3, 1.4666666666667, 0.18333333333333, 140
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 7.6 business days
📄
▶
3 Status: Ready to Bill Dec 31, 3:16 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250257

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00549788
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Jon Kuehl
Scheduled
Dec 19, 3:00 PM
Created
Dec 8, 5:44 PM
Invoice #
SM-250257

Work Details (4)

Name Type Status Qty Amount Date
WL-03044006 Labor Open 2.3 $0.00 Dec 19, 6:50 PM
WL-03044007 Labor Open 1.4666666666667 $240.00 Dec 19, 6:50 PM
WL-03044008 Labor Open 0.18333333333333 $0.00 Dec 19, 6:50 PM
WL-03044009 Travel Open 140 $110.00 Dec 19, 6:50 PM

Details