Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324450 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Armstrong Forensic Laboratory Inc — 330 Loch N Green Trl, Arlington TX, 76012

Dec 9, 2025 → Dec 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 11, 2025
✓ SLA Met
Active: 2 biz days
🕐 Clock stopped: Tech Off Site (Dec 11, 2025)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 11, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Dec 9, 2025 Tech Off Site: Dec 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0
Dec 9 → Dec 10 Assigned ▶ Running 1 1
Dec 10 → Dec 10 Scheduled ▶ Running 0 1
Dec 10 → Dec 11 Tech On Site ▶ Running 1 2
Dispatch 0.0d
Coordinators 2.0d
Field Work 2.6d
Billing 6.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Field Work
2.6 days
Over SLA
Billing
6.6 days
Over SLA
Created: Dec 9, 2025 Due: Dec 11, 2025 Completed: Dec 12, 2025 (on time)
📅
3.3 days Total Age
⏱️
6.6d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550052
6008274082
Closed
28 R SYS-GC-6890N Repair FID signal fix high, no ignite
Priority
High
Origin
Web
Reason
New Case
Contact
Ben Armstrong
Owner
Leona Coonrod
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324450 (current) Invoiced
Repair • Maria Davis
Created: Dec 9, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 6.6 days stuck in "Ready to Bill"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11 Parts still can't be added in SM, WO will be closed, all parts were used



12/10 Google map was used to calculate zone. An email was sent tp add parts in SM and can be disposed. If I can't in 24 hours. SO will be closed without parts. MD


1460-

🔧 Work Performed
12/10/2025 GC cool down, Signal board and and interface board were replaced. Temp set up and both FID light on.
⚠️ Problem Description
28 R SYS-GC-6890N Repair FID signal fix high, no ignite
📄 Description
Agilent - G1530NR - Certified Pre-owned 6890N GC
📞 Call Description
DEC 2025 GC REPAIR

Timeline

📞
▶
4 Case Linked Dec 9, 9:04 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01324450
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
⏳ 2.0 business days
🗓️
▶
3 Status: Scheduled Dec 10, 9:49 AM
Status: Scheduled → Dispatch Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-12-10T14:00:00.000+0000
🔧
Status: Tech On Site by Maria Davis
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
🚗
Status: Tech Off Site by Maria Davis Dec 10, 9:46 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 11h 55m
⏱️
3x Labor Added Dec 11, 8:54 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 72
✔️
Status: Completed by Maria Davis Dec 11, 9:18 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 23h 32m, 0m
🔩
4x Parts Added Dec 12, 9:59 AM
Type: Parts
Status: Open
Qty: 1, 2
📄
Status: Ready to Bill by Hannah Shaw Dec 12, 2:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 50m
⚠️ 7.0 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-249754

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

📞
Case 00550052
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Maria Davis
Scheduled
Dec 10, 9:00 AM
Created
Dec 9, 9:06 AM
Invoice #
SM-249754

Work Details (7)

Name Type Status Qty Amount Date
WL-03035119 Labor Open 2.5 $0.00 Dec 11, 8:54 PM
WL-03035120 Labor Open 2 $228.00 Dec 11, 8:54 PM
WL-03035121 Travel Open 72 $359.00 Dec 11, 8:54 PM
WL-03035629 Parts Open 1 $0.00 Dec 12, 9:59 AM
WL-03035630 Parts Open 1 $0.00 Dec 12, 9:59 AM
WL-03035631 Parts Open 1 $0.00 Dec 12, 9:59 AM
WL-03035632 Parts Open 2 $0.00 Dec 12, 9:59 AM

Details