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WO-01324464 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 International Medication Systems — 10642 El Poche St, South El Monte CA, 91733

Dec 9, 2025 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 52 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 4 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Dec 15 → Feb 24, 2026
47 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 52 of ? biz days used
Created: Dec 9, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0
Dec 9 → Dec 15 Assigned ▶ Running 4 4
Dec 15 → Feb 24 Scheduled ▶ Running 47 51
Feb 24 → Feb 25 Tech On Site ▶ Running 1 52
Dispatch 0.0d
Coordinators 52.5d
Field Work 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
52.5 days
Over SLA
Field Work
1.1 days
Over SLA
Created: Dec 9, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
52.3 days Total Age
⏱️
47.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
50.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550063
6008248838
Closed
28U SYS-LC-1100 Contract ends 04/14/2026 repair included PM / OEQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1316A-A DE82207580 1100 Thermostatted Column Compartment G1322A-A JP73014528 1100 Series G1322A Standard Degasser G1313A DE82206841 1100 Autosampler G1311A-A DE83104916 1100 Series Quaternary Pump G1315CR DE73458215 Cert Pre-owned 1200/1260 Diode Array Det
Priority
High
Origin
Web
Reason
New Case
Contact
Edgar Banuelos
Owner
Leona Coonrod
Created
Dec 9, 2025
Work Orders from this Case (2)
WO-01324464 (current) Ready to Bill
Preventive Maintenance • Hermilo Solano
Created: Dec 9, 2025 • Closed: Feb 24, 2026
WO-01324466 Ready to Bill
EOQ • Hermilo Solano
Created: Dec 9, 2025 • Closed: Feb 24, 2026
Behind Schedule - Needs Attention
Ready to Bill • 85 days old
🚨
Primary Delay 47.5 days stuck in "Scheduled"
⏱️
Total Delay 50.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
47.5d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02-24-HSolano- Travel " From Site" is in the EOQ Work-Order #WO-01324466. Please assign to Hermilo Solano ARP to site is 15 miles. Zone 1
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed. This PM is part of an EOQ service.
🔍 Technician Findings
N/A
⚠️ Problem Description
28U SYS-LC-1100 Contract ends 04/14/2026 repair included PM / OEQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G1316A-A DE82207580 1100 Thermostatted Column Compartment G1322A-A JP73014528 1100 Series G1322A Standard Degasser G1313A DE82206841 1100 Autosampler G1311A-A DE83104916 1100 Series Quaternary Pump G1315CR DE73458215 Cert Pre-owned 1200/1260 Diode Array Det
📄 Description
1100 Series Quaternary Pump
📞 Call Description
FEB 2026 LC PM

Timeline

📞
Case Linked Dec 9, 9:17 AM
Case Number: 00550063
Subject: 6008248838
Status: Closed
📋
▶
3 Work Order Created Dec 9, 9:33 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000HkpeYAC, Hermilo Solano
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Dec 15, 3:04 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Hermilo Solano
From: Assigned
To: Scheduled
Duration in Previous: 6d 5h
🚨 48.0 business days
🔧
Status: Tech On Site by Hermilo Solano Feb 24, 12:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 70d 21h
⏱️
8x Labor Added Feb 24, 8:48 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 0.75, 4, 15
✔️
Status: Completed by Hermilo Solano Feb 24, 9:16 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 8:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 19m

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 47.5 business days (threshold: 2.0 business days)
Exceeded by 45.5 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

📞
Case 00550063
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Feb 24, 11:30 AM
Created
Dec 9, 9:33 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03118670 Labor Open 0.75 $0.00 Feb 24, 8:48 PM
WL-03118671 Labor Open 4 $456.00 Feb 24, 8:48 PM
WL-03118672 Travel Open 15 $180.00 Feb 24, 8:48 PM
WL-03118673 Parts Open 1 $0.00 Feb 24, 8:48 PM
WL-03118674 Parts Open 1 $0.00 Feb 24, 8:48 PM
WL-03118675 Parts Open 1 $0.00 Feb 24, 8:48 PM
WL-03118676 Parts Open 1 $0.00 Feb 24, 8:48 PM
WL-03118677 Parts Open 1 $0.00 Feb 24, 8:48 PM

Details