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WO-01324467 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Dantari Inc — 1290 Rancho Conejo Blvd Ste 103, THOUSAND OAKS CA, 91320

Dec 9, 2025 → Feb 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 52 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 4 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
Dec 15 → Feb 25, 2026
48 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Dec 9, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0
Dec 9 → Dec 15 Assigned ▶ Running 4 4
Dec 15 → Feb 25 Scheduled ▶ Running 48 52
Feb 25 → Feb 25 Tech On Site ▶ Running 0 52
Dispatch 0.0d
Coordinators 53.2d
Field Work 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
53.2 days
Over SLA
Field Work
1.1 days
Created: Dec 9, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
53.5 days Total Age
⏱️
48.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
51.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550067
6008235054
Closed
28R SYS-LC-1260 Contract ends 05/19/2027 repair included PM PM only - customer supplies the UV lamp G1329BR DEAAC30112 Agilent Cert. Pre-owned 1200 Autosampler G1315CR DEAA201836 Cert Pre-owned 1200/1260 Diode Array Det G1311CR DEAB818284 Agilent Cert. Pre-owned 1260 Quat. Pump G1316AR DEACN41238 Cert Pre-owned 1200/1260 Therm Column
Priority
High
Origin
Web
Reason
New Case
Contact
Bob Lamm
Owner
Leona Coonrod
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324467 (current) Ready to Bill
Preventive Maintenance • Hermilo Solano
Created: Dec 9, 2025 • Closed: Feb 25, 2026
Behind Schedule - Needs Attention
Ready to Bill • 85 days old
🚨
Primary Delay 48.2 days stuck in "Scheduled"
⏱️
Total Delay 51.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
48.2d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02-25-HSolano-" Travel To Site" is in a different Work- Order----> WO-01353113. Please assign to Hermilo Solano ARP to site is 65 miles. Zone 2
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1260 Contract ends 05/19/2027 repair included PM PM only - customer supplies the UV lamp G1329BR DEAAC30112 Agilent Cert. Pre-owned 1200 Autosampler G1315CR DEAA201836 Cert Pre-owned 1200/1260 Diode Array Det G1311CR DEAB818284 Agilent Cert. Pre-owned 1260 Quat. Pump G1316AR DEACN41238 Cert Pre-owned 1200/1260 Therm Column
📄 Description
Refurb. 1260 quaternary pump, 400 bar
📞 Call Description
FEB 2026 LC PM

Timeline

📞
▶
2 Case Linked Dec 9, 9:38 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01324467
Type: Preventive Maintenance
Priority: PC
📅
▶
2 Status: Ready for Scheduling Dec 9, 9:43 AM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000HkpeYAC, Hermilo Solano
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Dec 15, 5:35 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Hermilo Solano
From: Assigned
To: Scheduled
Duration in Previous: 6d 7h
🚨 48.8 business days
🔧
Status: Tech On Site by Hermilo Solano Feb 25, 2:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 71d 20h
⏱️
7x Labor Added Feb 25, 5:24 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 3.5, 2.25, 70, 1
✔️
Status: Completed by Hermilo Solano Feb 25, 5:38 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 15m
🏁
Status: Closed by Hermilo Solano Feb 25, 11:01 PM
From: Completed
To: Closed
Duration in Previous: 5h 23m
⏳ 1.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 1:03 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 48.2 business days (threshold: 2.0 business days)
Exceeded by 46.2 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📞
Case 00550067
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Feb 26, 12:00 PM
Created
Dec 9, 9:43 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03119938 Labor Open 3.5 $456.00 Feb 25, 5:24 PM
WL-03119939 Labor Open 2.25 $0.00 Feb 25, 5:24 PM
WL-03119940 Travel Open 70 $0.00 Feb 25, 5:24 PM
WL-03119941 Parts Open 1 $0.00 Feb 25, 5:24 PM
WL-03119942 Parts Open 1 $0.00 Feb 25, 5:24 PM
WL-03119943 Parts Open 1 $0.00 Feb 25, 5:24 PM
WL-03119944 Parts Open 1 $0.00 Feb 25, 5:24 PM

Details