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WO-01324474 ↗ ServiceMax

THE GUTHRIE CLINIC • Repair • P7

📍 Guthrie Towanda Memorial Hospital- EMS — 91 HOSPITAL DRIVE, Tonwanda PA, 18848

Dec 9, 2025 → Jan 20, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 18, 2025
✗ SLA Missed (13 biz days late)
Active: 20 biz days
Paused: 8 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Jan 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Dec 9 → Dec 19, 2025
8 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 22, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
11d
▶ Clock Running
Status: Assigned
Dec 22 → Jan 8, 2026
11 business days (counted)
Running total: 12 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 15, 2026
5 business days (counted)
Running total: 17 of 7 biz days used
▶ Clock Running
Status: Reschedule
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 17 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 20, 2026
2 business days (counted)
Running total: 19 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 20 of 7 biz days used
▶ Clock Running
Status: Completed
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 20 of 7 biz days used
Created: Dec 9, 2025 Invoiced: Jan 21, 2026
Business Days Used 20 / 7
0 7d budget +13d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0 / 7
Dec 9 → Dec 9 L2 Screening ▶ Running 0 0 / 7
Dec 9 → Dec 19 Awaiting Parts ⏸ Paused 8 —
Dec 19 → Dec 22 Ready for Scheduling ▶ Running 1 1 / 7
Dec 22 → Jan 8 Assigned ▶ Running 11 12 / 7
Jan 8 → Jan 15 Scheduled ▶ Running 5 17 / 7
Jan 15 → Jan 15 Reschedule ▶ Running 0 17 / 7
Jan 15 → Jan 20 Scheduled ▶ Running 2 19 / 7
Jan 20 → Jan 21 Tech On Site ▶ Running 1 20 / 7
Jan 21 → Jan 21 Completed ▶ Running 0 20 / 7
Dispatch 0.0d
Material Management 9.0d
Coordinators 22.1d
Field Work 0.8d
Incomplete 0.0d (excluded)
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.0 days
Over SLA
Coordinators
22.1 days
Over SLA
Field Work
0.8 days
Incomplete (excluded from total)
0.0 days
Billing
1.0 days
Created: Dec 9, 2025 Due: Jan 14, 2026 Completed: Jan 21, 2026 (6 days late)
📅
28.4 days Total Age
⏱️
11.5d in Assigned Longest Stage
🔄
17 transitions Status Changes
⚠️
23.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549881
L2 review - EMS
Closed
Q-00031480 Follow-up to WO-01315501 Tech David Trost needs the following Patient right foot end connector casting. 5113529 1ea Frame Insert 8125330 1ea casting screw 3654073 4ea screw 2ea 3654089 Top bar 5113529 1ea Casting center screw 3654063 4ea Frame side casting connector 8125326 1ea Eight screws. For each for left and right frame stop connections 8ea 1600509 PLEASE INCLUDE ENCLOSED PICTURES IN THE FOLLOWUP WORK ORDER AND INSTRUCT TECH TO VIEW THEM FOR EASE OF INSTALL...
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Brian Ackley
Owner
Kimberly Hardison
Created
Dec 8, 2025
Work Orders from this Case (1)
WO-01324474 (current) Invoiced
Repair • David Trost
Created: Dec 9, 2025 • Closed: Jan 20, 2026
Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 11.5 days stuck in "Assigned"
⏱️
Total Delay 23.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
9.0d / 3.0d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
11.5d / 0.5d SLA
Scheduled
8.7d / 2.0d SLA
Reschedule
0.2d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Incomplete
0.0d
L2 Review
6.7d
WO Correction Needed
1.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2 KWeiss, Tech has missing photo affidavit attached. Closing w/o for billing review.

1/22 KWeiss, Placing w/o in w/o correction needed. Missing required pictures.

1/22/26 DPatton - L2 Review for PX1 cot repair

1/15 KSmith -- Rescheduled for 1/20 with Brian. Logged on WO-01324459

1/15 KSmith -- FSE called out sick today. Sent email to Brian to reschedule for 1/20

1/9 KSmith -- Emailed Brian to reschedule for 1/12

1/8 KSmith -- Emailed Brian to reschedule for 1/12

1/8/2026 Sramen - parts eta for WO 1324459 is 1/9. adjusted due date accordingly. Teams message to ASC to try to reschedule for Monday 1/12.


1/8 KSmith -- Scheduled for 1/15 with Brian. 11am-1pm, logged on WO-01324459

1/8 KSmith -- Sent email to schedule for 1/15, logged on WO-01324459

1/7 KSmith -- Parts for WO-01324459 did not ship yesterday but should be shipping today. Will schedule once a delivery date for the parts is established

1/2/26 RBerry- Updated due date based on parts.  Awaiting parts for WO-01324459


12/23 KSmith -- Awaiting parts for WO-01324459

12/22 MOwens WO-01324459 is still awaiting parts. Sent chatter to KSmith this one is for David Trost

🔧 Work Performed
Removal of broken tap took a very long time! It resulted in me cutting the casting around the bolt hole which allowed me access to the tap which I was able to finesse out. No damage done to the tubing.Replaced all needed components regarding the patient right foot and frame connection. Added all new hardware. All frame inserts replaced.re-routed switch wire because its wire harness was in the way of the face plate.  Unit passes functional testing and has been returned to service.
🔍 Technician Findings
Removal of broken tap took a very long time! It resulted in me cutting the casting around the bolt hole which allowed me access to the tap which I was able to finesse out. No damage done to the tubing.Replaced all needed components regarding the patient right foot and frame connection. Added all new hardware. All frame inserts replaced.re-routed switch wire because its wire harness was in the way of the face plate.  Unit passes functional testing and has been returned to service.
⚠️ Problem Description
Q-00031480 Follow-up to WO-01315501 Tech David Trost needs the following Patient right foot end connector casting. 5113529 1ea Frame Insert 8125330 1ea casting screw 3654073 4ea screw 2ea 3654089 Top bar 5113529 1ea Casting center screw 3654063 4ea Frame side casting connector 8125326 1ea Eight screws. For each for left and right frame stop connections 8ea 1600509 PLEASE INCLUDE ENCLOSED PICTURES IN THE FOLLOWUP WORK ORDER AND INSTRUCT TECH TO VIEW THEM FOR EASE OF INSTALL... https://www.ebiotrack.com/workorder.php?wo=70226
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Dec 8, 4:16 PM
Case Number: 00549881
Subject: L2 review - EMS
Status: Closed
📋
▶
2 Work Order Created Dec 9, 10:31 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Dec 9, 10:43 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 10m
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Brittany Davis Dec 19, 12:57 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 10d 2h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 22, 2:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 2h
🔩
8x Parts Added Dec 22, 4:21 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 4, 2, 8
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Jan 8, 1:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-15T17:00:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Kourtney Smith Jan 15, 9:25 AM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 19h
🗓️
▶
2 Status: Scheduled Jan 15, 10:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-20T14:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by David Trost Jan 20, 4:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 5h
💵
2x Expenses Added Jan 20, 6:08 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Jan 20, 9:59 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 3.75, 220, 1
✔️
Status: Completed by David Trost Jan 20, 10:06 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 1m, 0m
⚠️
Status: Incomplete by Shawn Rogers Jan 20, 10:25 PM
From: Closed
To: Incomplete
Duration in Previous: 17m
💵
▶
2 Expenses Added Jan 20, 10:33 PM
Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5.75
🏁
Status: Closed by Shawn Rogers Jan 20, 10:39 PM
From: Incomplete
To: Closed
Duration in Previous: 14m
⏳ 2.2 business days
👀
Status: L2 Review by Diane Patton Jan 22, 1:51 PM
From: Closed
To: L2 Review
Duration in Previous: 1d 15h
✏️
Status: WO Correction Needed by Keith Weiss Jan 22, 7:28 PM
From: L2 Review
To: WO Correction Needed
Duration in Previous: 5h 37m
⏳ 1.6 business days
🏁
Status: Closed by David Trost Jan 23, 11:24 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 3h
⏳ 1.1 business days
👀
Status: L2 Review by Diane Patton Jan 26, 8:54 AM
From: Closed
To: L2 Review
Duration in Previous: 2d 9h
⚠️ 6.0 business days
🏁
Status: Closed by Keith Weiss Feb 2, 5:46 PM
From: L2 Review
To: Closed
Duration in Previous: 7d 8h
📄
▶
2 Status: Ready to Bill Feb 3, 12:25 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252897

Bottlenecks

Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Assigned
Duration: 11.5 business days (threshold: 4.0 business hours)
Exceeded by 11.0 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

📞
Case 00549881
Closed
📦
Parts Order 00086468
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
David Trost
Scheduled
Jan 20, 9:00 AM
Created
Dec 9, 10:31 AM
Invoice #
SM-252897

Work Details (15)

Name Type Status Qty Amount Date
WL-03045436 Parts Open 1 $59.00 Dec 22, 4:21 PM
WL-03045437 Parts Open 1 $37.00 Dec 22, 4:21 PM
WL-03045438 Parts Open 4 $8.00 Dec 22, 4:21 PM
WL-03045439 Parts Open 2 $4.00 Dec 22, 4:21 PM
WL-03045441 Parts Open 4 $8.00 Dec 22, 4:21 PM
WL-03045442 Parts Open 1 $21.00 Dec 22, 4:21 PM
WL-03045443 Parts Open 8 $32.00 Dec 22, 4:21 PM
WL-03045444 Expenses Open 1 $15.66 Dec 22, 4:21 PM
WL-03072403 Expenses Open 1 $0.00 Jan 20, 6:08 PM
WL-03072404 Expenses Open 1 $0.00 Jan 20, 6:08 PM
WL-03072789 Labor Open 3.75 $487.50 Jan 20, 9:59 PM
WL-03072791 Travel Open 220 $0.00 Jan 20, 9:59 PM
WL-03072792 Expenses Open 1 $0.00 Jan 20, 9:59 PM
WL-03072825 Expenses Open 1 $0.00 Jan 20, 10:33 PM
WL-03072828 Labor Open 5.75 $500.00 Jan 20, 10:35 PM

Details