Midmark Service Request Dispatch Authorization - WO-00136013
Closed
Zone 1
PM NWD 4 YR
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
Ship Exchanged Open 742762 002-11138-00 1.00000
12/19/25 NSuarez PM Checklist is not attached please attach.
12/10/25 SReich
Order No: 742762
Customer PO No: SR1504080
Customer: Midmark No Charge
Service Request NO: 1504080
Ship To Name: The Derm Collective of North Shore
Ship To Address: 40 Skokie Blvd Ste 500
Ship To City/State: Northbrook, IL 60062-1601
Waybill (Tracking #): 1ZE444250370778233
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 10-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-11138-00 SERIAL #: DESCRIPTION: M11-05X PERIODIC MAINTENANCE SERVICE
12/9/2025 CRamen spoke with Holly and told her parts should deliver by Thursday and she requested scheduling on Tuesday 12/16/2025 with tech arrival between 8-10 as Mondays they are closed
12/9/2025 CRamen left a message for Holly to return call to schedule. Assigned to MHuffman and placed into APC
12/9/25 SReich - Left a vm, gave them the WO # and told them someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
12/16/2025 Mike Huffman. Completed the PM. Completed the Midmark Periodic Maintenance checklist and obtained customer signature. Tested full functionally. All tests passed. Completed the Service Request Authorization and obtained customer signature.
🔍Technician Findings
M11 in need of a PM.
⚠️Problem Description
Zone 1
PM NWD 4 YR
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
Ship Exchanged Open 742762 002-11138-00 1.00000
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Inbound from +12242827800
Completed Dec 9, 2025
12/9/2025 CRamen spoke with Holly and told her parts should deliver by Thursday and she requested scheduling on Tuesday 12/16/2025 with tech arrival between 8-10 as Mondays they are closed
📋
Outbound to +12242827800
Completed Dec 9, 2025
12/9/2025 CRamen left a message for Holly to return call to schedule.
📋
Outbound to +12242827800
Completed Dec 9, 2025
Left a vm, gave them the WO # and told them someone would be reaching out to schedule around the arrival of parts.
📅
WO-01324489 - Preventive Maintenance - M11 (Series) - Northbrook - The Derm Collective of North Shore
Dec 16, 2025 9:00am – 11:00am
Work Order: WO-01324489
Account: MIDMARK
Customer Case Number: SR 1504080 WO-00136013
Location: The Derm Collective of North Shore
Address: 40 Skokie Blvd Ste 500, Northbrook, IL 60062-1601
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2762509
Contact Name: Holly Walczak
Contact Phone:
PDF
SRA_WO-00136013_ver1
Dec 9, 2025
JPG
WO-01324489 parts received
Dec 16, 2025
JPG
WO-01324489 checklist
Dec 16, 2025
JPG
WO-01324489 checklista
Dec 19, 2025
Timeline
📞
Case Linked Dec 8, 3:13 PM
Case Number:00549842
Subject:Midmark Service Request Dispatch Authorization - WO-00136013