1.16.26 hshaw - missing receipts for most expenses
1-6 Mburris called spoke with Ian MacLeod and set appt 1-13 7am
12/16/25 lcoornod No answer, cannot leave message, VM has not been set up. Sent another email to try to confirm parts.
12/11/25 lcoonrod sent email to confirm parts delivered.
way bill 886862502703 Tracking ID:886862502703 Delivered Wednesday, 12/10/25 at 10:47 AM Signed for by: J.Mercado
way bill 886854287544 Tracking ID:886854287544 Delivered Tuesday, 12/9/25 at 10:26 AM Signed for by: J.Mercado
way bill 886862502703 Delivered Wednesday, 12/10/25 at 10:47 AM Signed for by: J.Mercado
12/9/25 lcoonrod Parts have shipped.
way bill 886862502703 SCHEDULED DELIVERY DATE Wednesday 12/10/25 before 5:00 PM Estimated between 8:00 AM - 12:00 PM
way bill 886854287544 DELIVERY DATE Today Estimated between 8:00 AM - 12:00 PM
way bill 886862502703 SCHEDULED DELIVERY DATE Wednesday 12/10/25 before 5:00 PM Estimated between 8:00 AM - 12:00 PM
🔧Work Performed
Completed Service Tasks:
Inspection and Cleaning
Performed a comprehensive inspection and cleaning of:
Spectrometer
Valve block
Manifold
Component Replacement:
Replaced ion source and filaments
Replaced turbo pump
Installed new O-rings and seals where required
System Verification:
Verified integrity of the vacuum system
Performed helium sensitivity check
Completed full system calibration
Calibrated Leak Maintenance:
Replaced the calibrated leak
Supplied ISO traceable certificate for the new calibrated leak
🔍Technician Findings
As found: Unit in work shop.
⚠️Problem Description
Note
12/08/2025 12:33:42 WIGEORGE
entitled field pm; turbo
📄Description
Helium Leak Detector, MD15, Dry Scroll IPD-15
📞Call Description
VPD Field PM Trade
📋
Outbound to +15036197642
Completed Jan 6, 2026
1-6 Mburris called spoke with Ian MacLeod and set appt 1-13 7am
📋
Outbound to +15036197642
Completed Dec 16, 2025
No answer, cannot leave message, VM has not been set up.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
To: ian.mcleod@thermofisher.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01324500Location: FEI CoAddress: 5350 NE Dawson Creek Dr Hillsboro, OR 97124Device: G8611C MY21170001Problem Description: Note
12/08/2025 12:33:42 WIGEORGE
entitled field pm; turbo
Jan 16, 2026 4:50pm
@Kwame Cobb please attach receipts for expenses.
@MICHAEL MCNAMARA WO has been reviewed and moved to BR.
Work Order: WO-01324500
Account: AGILENT TECHNOLOGIES (VPD-FIELD)
Customer Case Number: 6007563927,
Location: FEI Co
Address: 5350 NE Dawson Creek Dr, Hillsboro, OR 97124
Manufacturer:
Model #: G8611C
Serial #: MY21170001
Contact Name: Ian MacLeod
Contact Phone: 503-619-7642
Contact Email: ian.mcle
PDF
HLD PM Checklist A.00 (1)
Dec 9, 2025
PDF
HLD Enhanced PM Checklist A.01 (1)
Dec 9, 2025
PDF
HLD PM Checklist A.00 - WO-01324500
Jan 13, 2026
SNOTE
Leaving WO open to add after job expenses and travel hours.
Jan 14, 2026
Timeline
📞
Case Linked Dec 8, 12:39 PM
Case Number:00549754
Subject:6007563927 - FW: Service request
Status:Closed
📋
▶
3
Work Order Created Dec 9, 11:26 AM
Work Order Created → 7x Parts Added → Status: Awaiting Parts
🔩
7x Parts Added
Type:Parts
Status:Open
Qty:1
📦
Status: Awaiting Parts by Leona Coonrod
From:Entered
To:Awaiting Parts
Duration in Previous:3m
⚠️6.0 business days
📅
Status: Ready for Scheduling by Leona CoonrodDec 16, 11:24 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:6d 23h
👷
▶
2
Technician Assigned Dec 16, 3:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 35m
🚨14.0 business days
🗓️
▶
2
Status: Scheduled Jan 6, 4:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-13T15:00:00.000+0000
⏳3.9 business days
💵
2x Expenses Added Jan 9, 12:57 PM
Type:Expenses
Status:Open
Qty:1
⏳3.0 business days
🔧
▶
2
Status: Tech On Site Jan 13, 11:37 AM
Status: Tech On Site → 4x Travel Added
🚗
4x Travel Added
Type:Travel, Labor, Expenses
Status:Open
Qty:980, 1, 25
⏱️
3x Labor Added Jan 13, 11:28 PM
Type:Labor
Status:Open
Qty:1, 6
💵
▶
3
Expenses Added Jan 13, 11:55 PM
Expenses Added → Status: Tech Off Site → 2x Expenses Added
🚗
Status: Tech Off Site by Kwame Cobb
From:Tech On Site
To:Tech Off Site
Duration in Previous:12h 20m
💵
2x Expenses Added
Type:Expenses
Status:Open
Qty:1
⏳1.9 business days
💵
3x Expenses Added Jan 15, 7:31 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
⏱️
Labor Added Jan 16, 9:47 AM
Type:Labor
Status:Open
Qty:8
✔️
Status: Completed by Kwame CobbJan 16, 9:59 AM
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2d 10h, 0m
💵
Status: Billing Review by Hannah ShawJan 16, 4:51 PM
From:Closed
To:Billing Review
Duration in Previous:6h 51m
⏳0.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJan 18, 10:18 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:1d 17h
⏳1.0 business days
📨
Status: Invoice Pending by Hannah ShawJan 20, 1:43 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 3h
⚠️6.0 business days
💰
▶
2
Status: Invoiced Jan 27, 5:11 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-251734
Bottlenecks
Awaiting Parts
Duration: 5.9 business days (threshold: 3.0 business days)
Exceeded by 2.9 business days
Assigned
Duration: 13.4 business days (threshold: 4.0 business hours)
Exceeded by 12.9 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Tech Off Site
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 5.7 business days (threshold: 2.0 business days)