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WO-01324550 ↗ ServiceMax

Copper Ridge Vet Clinic • Asset Tagging • P3

📍 Copper Ridge Vet Clinic — 106 Commonwealth Drive, Lemont Furnace PA, 15456

Dec 9, 2025 → Dec 22, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 12, 2025
✗ SLA Missed (6 biz days late)
Active: 9 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 12, 2025
2 business days (counted)
Running total: 3 of 3 biz days used
2d
▶ Clock Running
Status: Reschedule
Dec 12 → Dec 16, 2025
2 business days (counted)
Running total: 5 of 3 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 22, 2025
4 business days (counted)
Running total: 9 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 9 of 3 biz days used
Created: Dec 9, 2025 Completed: Dec 22, 2025
Business Days Used 9 / 3
0 3d budget +6d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0 / 3
Dec 9 → Dec 10 Ready for Scheduling ▶ Running 1 1 / 3
Dec 10 → Dec 10 Assigned ▶ Running 0 1 / 3
Dec 10 → Dec 12 Scheduled ▶ Running 2 3 / 3
Dec 12 → Dec 16 Reschedule ▶ Running 2 5 / 3
Dec 16 → Dec 22 Scheduled ▶ Running 4 9 / 3
Dec 22 → Dec 22 Tech On Site ▶ Running 0 9 / 3
Dispatch 0.0d
Coordinators 12.5d
Field Work 1.1d
Billing 7.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.5 days
Over SLA
Field Work
1.1 days
Billing
7.1 days
Over SLA
Created: Dec 9, 2025 Due: Dec 18, 2025 Completed: Dec 23, 2025 (4 days late)
📅
9.8 days Total Age
⏱️
7.1d in Ready to Bill Longest Stage
🔄
11 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549984
eBiotrack - Automated New Inspection Created
Closed
Inspection: Asset Tagging https://www.ebiotrack.com/inspection.php?iid=31861
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nora Trenker
Owner
Leona Coonrod
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324550 (current) Invoiced
Asset Tagging • Philip Krogstad
Created: Dec 9, 2025 • Closed: Dec 22, 2025
Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 7.1 days stuck in "Ready to Bill"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Reschedule
2.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
7.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/25 RBerry- Spoke with Nora Trenker, rescheduled for 12/22/25 with arrival time between 11AM-1PM. 


12/12/2025 LHill-sent email to Nora-Unfortunately, tech is unable to make it onsite on 12/18 for the inspection. Can we reschedule this for Monday, 12/22?

See logged email.


12/12/2025 LHill-Called (724) 434-8296 for Nora. keeps getting hung up on.


12/12/2025 LHill-Per Matt Bateman. Need to move this out due to tech needing to go onsite for another WO (WO-01317162)


12/10/25 RBerry- Updated due date per customer request.


12/10 MOwens spoke to Nora and she said not Mon or Tues. scheduled the visit for Thurs. 12/18 with arrival around 12pm. They don't have any patients that afternoon.

🔧 Work Performed
Perform asset tagging and inventory service. (38 pcs). Showed staff how to enter assets. Gave staff asset stickers.
🔍 Technician Findings
Check in with manager. Perform initial asset tagging/inventory service.
⚠️ Problem Description
Inspection: Asset Tagging https://www.ebiotrack.com/inspection.php?iid=31861

Timeline

📞
Case Linked Dec 9, 12:02 AM
Case Number: 00549984
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 9, 1:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 10, 9:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 28m
🗓️
▶
2 Status: Scheduled Dec 10, 10:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-18T17:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Laura Hill Dec 12, 12:54 PM
From: Scheduled
To: Reschedule
Duration in Previous: 2d 2h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 16, 9:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-12-22T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Philip Krogstad Dec 22, 11:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
⏱️
3x Labor Added Dec 22, 2:49 PM
Type: Labor, Travel
Status: Open
Qty: 4.25, 239
✔️
Status: Completed by Philip Krogstad Dec 22, 2:55 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 53m
⏱️
▶
2 2x Labor Added Dec 22, 8:03 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Philip Krogstad
From: Completed
To: Closed
Duration in Previous: 5h 8m
📄
Status: Ready to Bill by Diane Patton Dec 23, 5:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 51m
⚠️ 7.8 business days
📨
▶
2 Status: Invoice Pending Jan 5, 10:08 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 5, 1:54 PM
Invoice Number: SM-250455

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days

🔗 Related Artifacts

📞
Case 00549984
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Asset Tagging
Branch
N/A
Technician
Philip Krogstad
Scheduled
Dec 22, 12:00 PM
Created
Dec 9, 1:50 PM
Invoice #
SM-250455

Work Details (5)

Name Type Status Qty Amount Date
WL-03045303 Labor Open 4.25 $505.75 Dec 22, 2:49 PM
WL-03045304 Labor Open 4 $695.00 Dec 22, 2:49 PM
WL-03045305 Travel Open 239 $0.00 Dec 22, 2:49 PM
WL-03045728 Labor Open 4.75 $0.00 Dec 22, 8:03 PM
WL-03045729 Travel Open 239 $0.00 Dec 22, 8:03 PM

Details