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WO-01324568 ↗ ServiceMax

United Vein and Vascular Centers • Misc. Inspection • P5

📍 Tampa OBL — 3657 Madaca Lane, Tampa FL, 33618

Dec 9, 2025 → Dec 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 16, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Dec 9, 2025 Completed: Dec 10, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0 / 5
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0 / 5
Dec 9 → Dec 9 Assigned ▶ Running 0 0 / 5
Dec 9 → Dec 10 Scheduled ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Created: Dec 9, 2025 Due: Dec 16, 2025 Completed: Dec 10, 2025 (6 days early)
📅
1.5 days Total Age
⏱️
2.4d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549365
sent chatter to account mgr 12/8FW: 27456- Tampa- Service Needed
Closed
do an operational check and asset tag the generator
Priority
High
Origin
Email
Reason
New Case
Contact
Kristy Littrell
Owner
Jessica Sells
Created
Dec 5, 2025
Work Orders from this Case (1)
WO-01324568 (current) Invoiced
Misc. Inspection • Anthony Wright
Created: Dec 9, 2025 • Closed: Dec 10, 2025
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 2.4 days stuck in "Closed"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/9/25 AJinerson - Received call back from Kristy confirming tech visit for tomorrow, 12/10 with eta between 1:30pm-3:30pm. 

On-site contact: Heather (lead nurse). 

Arrival instructions: Please have tech test the new unit, sticker it, and if there are any issues/questions please let Heather know and she will reach out to Kristy for further assistance. 


12/9/25 AJinerson - Sent email to Kristy offering tech visit tomorrow, 12/10 with eta between 130pm - 330pm.


12/9/25 AJinerson - Called site to schedule tech visit. Left VM for Kristy regarding scheduling. 

🔧 Work Performed
10/10/25 AMW - Located UPS and performed operational check, tagged and entered into inventory. PS power supply is 220V no EST done. Output is 124.6V Notified POC of equipment status.
🔍 Technician Findings
10/10/25 AMW - Locate UPS and perform operational check, tag and enter into inventory. Notify POC of equipment status.
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=31871 do an operational check and asset tag the generator

Timeline

📞
Case Linked Dec 5, 4:42 PM
Case Number: 00549365
Subject: sent chatter to account mgr 12/8FW: 27456- Tampa- Service Needed
Status: Closed
⏳ 2.9 business days
📋
▶
2 Work Order Created Dec 9, 2:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
4 Technician Assigned Dec 9, 3:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 51m
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-12-10T19:00:00.000+0000, 2025-12-10T18:30:00.000+0000, 2025-12-10T20:00:00.000+0000
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Dec 10, 4:04 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 13, 1:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.0 business days
🧾
Invoice Created Dec 15, 12:42 PM
Invoice Number: SM-249095

Bottlenecks

Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00549365
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Anthony Wright
Scheduled
Dec 10, 2:00 PM
Created
Dec 9, 2:39 PM
Invoice #
SM-249095

Work Details (5)

Name Type Status Qty Amount Date
WL-03033194 Labor Open 0.5 $149.00 Dec 10, 4:04 PM
WL-03033195 Labor Open 0.5 $74.50 Dec 10, 4:04 PM
WL-03033196 Labor Open 2.75 $0.00 Dec 10, 4:04 PM
WL-03033197 Travel Open 7 - Dec 10, 4:04 PM
WL-03033198 Travel Open 138 - Dec 10, 4:04 PM

Details