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← WO Overview

WO-01324581 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Bourquin Veterinary Association — 505 Congress Street, Boston MA, 02210

Dec 9, 2025 → Dec 17, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 15, 2025
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Assigned
Dec 10 → Dec 15, 2025
3 business days (counted)
Running total: 4 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 18, 2025
3 business days (counted)
Running total: 7 of 4 biz days used
Created: Dec 9, 2025 Completed: Dec 18, 2025
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0 / 4
Dec 9 → Dec 10 Ready for Scheduling ▶ Running 1 1 / 4
Dec 10 → Dec 15 Assigned ▶ Running 3 4 / 4
Dec 15 → Dec 18 Scheduled ▶ Running 3 7 / 4
Dispatch 0.0d
Coordinators 7.9d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 9, 2025 Due: Dec 17, 2025 Completed: Dec 18, 2025 (on time)
📅
6.6 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
11.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550142
Midmark Service Request Dispatch Authorization - WO-00136472
Closed
Zone 1 PM NWD PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 742919 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michelle Filverio
Owner
Jessica Sells
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324581 (current) Invoiced
Preventive Maintenance • David Cavaco
Created: Dec 9, 2025 • Closed: Dec 17, 2025
Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 11.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
3.9d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.2d / 1.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30 SRogers: Checklist corrected and moved back to closed. Thank you.

12/30/2025 NSuarez PM Checklist Is missing Customer name, model, customer address, serial number.

12/15 KSmith -- Scheduled for Wednesday with Michelle. 1-3pm

12/15 KSmith -- Left contact information for Michelle for a return call. Sending email as well to schedule for Wednesday

12/15 KSmith -- This is the seaport location.

12/12 KSmith -- Sent email to schedule for 12/15

12/11 KSmith -- Reached automated system but unsure which location to select, as none listed Boston and no live operate to transfer to . Sending email to schedule for Monday.

12/10/2025 SRobinson- Order No: 742919


Customer PO No: SR1504736


Customer: Southern Vet dba Briargrove Anml Cl


Service Request NO: 1504736  


Ship To Name: Bourquin Veterinary Association


Ship To Address: 505 Congress Street    


Ship To City/State: Boston, MA 02210


Waybill (Tracking #): 1ZE444250372002218


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 10-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000

🔧 Work Performed
Performed pm service and fully function tested unit
🔍 Technician Findings
Found unit in need of pm service
⚠️ Problem Description
Zone 1 PM NWD PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 742919 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Dec 9, 11:22 AM
Case Number: 00550142
Subject: Midmark Service Request Dispatch Authorization - WO-00136472
Status: Closed
📋
▶
2 Work Order Created Dec 9, 3:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 10, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 25m
⏳ 3.0 business days
👷
Technician Assigned by Kourtney Smith Dec 12, 8:47 AM
Technician: David Cavaco
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Dec 15, 3:24 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 5d 3h
⏳ 3.0 business days
⏱️
▶
2 6x Labor Added Dec 17, 7:31 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled
To: Completed
Duration in Previous: 2d 4h
🏁
Status: Closed by DAVID CAVACO Dec 17, 7:40 PM
From: Completed
To: Closed
Duration in Previous: 7m
⚠️ 8.5 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 30, 4:23 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 12d 20h
🏁
Status: Closed by Shawn Rogers Dec 30, 5:16 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 52m
📄
▶
3 Status: Ready to Bill Dec 31, 12:21 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250227

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.1 business hours
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

📞
Case 00550142
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
David Cavaco
Scheduled
Dec 17, 2:00 PM
Created
Dec 9, 3:12 PM
Invoice #
SM-250227

Work Details (6)

Name Type Status Qty Amount Date
WL-03041262 Labor Open 1.5 $0.00 Dec 17, 7:31 PM
WL-03041263 Labor Open 1.5 $240.00 Dec 17, 7:31 PM
WL-03041264 Labor Open 3 $0.00 Dec 17, 7:31 PM
WL-03041265 Travel Open 43 $110.00 Dec 17, 7:31 PM
WL-03041266 Travel Open 51 $0.00 Dec 17, 7:31 PM
WL-03041267 Expenses Open 1 $0.00 Dec 17, 7:31 PM

Details