02/13 Follow up/call support. No travel, mileage, zone or labor.
02/08 Follow up/customer support. No travel, mileage or zone. EEOQ was finalized, customer will run calibration and check interment to be put in operation. MD
01/14/2026 fsg suggested main board and optical unit should be ordered and replaced at the same time
12/10 An email was sent to add parts in SM, MD
FSG LC group corroborated that optical unit needs to be replaced. LC is used as a backup and customer understood that I don't have the bandwidth before going out on vacation to perform OQ. PM will be closed.
Please assign to Maria Davis ARP to site is 41 miles. Zone 1
🔧Work Performed
02/13/2026 LC is back in full operation.
02/08/2026 EEOQ was finalized, customer will run calibration and check instrument to be put in operation.
01/20/2026 At arrival on/off switch didn't respond, Due too many issues customer is considering bench repair, after talking to FSG LC, after disassembly and cleaning the switch ribbon cable and re siting the connection multiple times, now is responding on and off. After new refurbish optical unit and lamp were replaced, ACD error was not present and lamp is turning on, system was flush with H2O, Holmium Test and all the other VWD tests passed.
01/14/2026 LC was disassembled, optical unit was replaced, Lamp turned on and stabilizes for some time, restrictor capillary was installed and after 30 min, lamp message that was stabilizing and never got ready. Detector disassembled and to check connections and try again and still is not tuning on and no message lamp failed to ignite was given. All optical. Unit was installed to check if light and it does but also given a ACD error and light is red. After checking with FSG group confirm that likely the optical unit was bad and that now the mainboard, order mainboard and optical unit and replaced them both at the same time. All VWD tests passed now
12/10/2025 New cell was installed, system flushed thoroughly with H2O. wavelength was calibrated, filter, intensity, cell and dark current passed. Holmium is off. FSG corroborated that optical unit is needed.
⚠️Problem Description
28U
SYS-LC-1260II
Repair
Holmium Oxide Test fails bad
📄Description
1260 Infinity II VW Detector
📞Call Description
DEC 2025 LC REPAIR
MSG
Add part in SM - Agilent SO 6008276703
Dec 10, 2025
Timeline
📞
Case Linked Dec 9, 3:42 PM
Case Number:00550321
Subject:6008276703
Status:Closed
📋
▶
3
Work Order Created Dec 9, 3:52 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF00000028i6gIAA, Maria Davis
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 10, 10:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-12-10T17:00:00.000+0000
⏱️
4x Labor Added Dec 10, 10:23 PM
Type:Labor, Travel
Status:Open
Qty:2, 41, 42
🚗
Status: Tech Off Site by Maria DavisDec 10, 10:32 PM
From:Scheduled
To:Tech Off Site
Duration in Previous:22m
🔄
Status: Reschedule by Maria DavisDec 11, 10:25 PM
From:Tech Off Site
To:Reschedule
Duration in Previous:23h 53m
⏳2.2 business days
🔩
Parts Added Dec 15, 9:28 AM
Type:Parts
Status:Open
Qty:1
⚠️9.0 business days
🗓️
▶
2
Status: Scheduled Dec 28, 8:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2026-01-14T16:00:00.000+0000
🚨12.0 business days
🔧
Status: Tech On Site by Maria DavisJan 14, 11:32 AM
From:Scheduled
To:Tech On Site
Duration in Previous:17d 2h
🚗
Status: Tech Off Site by Maria DavisJan 14, 7:28 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:7h 56m
🔄
Status: Reschedule by Maria DavisJan 14, 9:13 PM
From:Tech Off Site
To:Reschedule
Duration in Previous:1h 44m
⏳2.3 business days
⏱️
5x Labor Added Jan 18, 7:12 PM
Type:Labor, Travel
Status:Open
Qty:2, 4, 44
⏳1.0 business days
🔧
Status: Tech On Site by Maria DavisJan 20, 1:28 PM
From:Reschedule
To:Tech On Site
Duration in Previous:5d 16h
⏳4.0 business days
🚗
▶
2
Status: Tech Off Site Jan 25, 1:38 PM
Status: Tech Off Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:2, 44, 43
⏱️
Labor Added Jan 25, 1:54 PM
Type:Labor
Status:Open
Qty:5.5
🔩
Parts Added Jan 25, 7:17 PM
Type:Parts
Status:Open
Qty:1
⚠️8.0 business days
🔄
Status: Reschedule by Maria DavisFeb 4, 10:17 PM
From:Tech Off Site
To:Reschedule
Duration in Previous:10d 8h
⚠️7.2 business days
✔️
Status: Completed by Maria DavisFeb 16, 11:13 AM
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:11d 12h, 0m
⏳1.0 business days
🔩
▶
2
Parts Added Feb 17, 10:49 PM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From:Closed
To:Ready to Bill
Duration in Previous:1d 11h
⚠️9.0 business days
📨
▶
3
Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-255302
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
Bottlenecks
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Reschedule
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Tech Off Site
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)