Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324637 ↗ ServiceMax

Milford Regional Physician Group • Inspection • PSM

📍 Milford Regional - Milford Urology — 115 Water St, Suite 104, Milford MA, 01757

Dec 9, 2025 → Dec 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (9 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 17, 2025
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 9, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Dec 10 Ready for Scheduling ▶ Running 1 1
Dec 10 → Dec 10 Assigned ▶ Running 0 1
Dec 10 → Dec 17 Scheduled ▶ Running 5 6
Dec 17 → Dec 17 Tech On Site ▶ Running 0 6
Dispatch 0.0d
Coordinators 7.2d
Field Work 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.2 days
Over SLA
Field Work
0.5 days
Created: Dec 9, 2025 Due: Dec 31, 2025 Completed: Dec 17, 2025 (14 days early)
📅
6.3 days Total Age
⏱️
5.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00550111
eBiotrack - New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 40 pieces https://www.ebiotrack.com/inspection.php?iid=31868
Priority
Standard
Origin
Email
Reason
New Case
Contact
Assata Hendricks
Owner
Sherry Reich
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324637 (current) Invoiced
Inspection • James Duff
Created: Dec 9, 2025 • Closed: Dec 17, 2025
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 5.4 days stuck in "Scheduled"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/10 KSmith -- Scheduled for 12/17 with Assata. 9-11am

12/10 KSmith -- Sent email to schedule for 12/17

12/10/2025 LHill-sent email to Assata Hendricks at assata.hendricks@umassmemorial.org to confirm contact & equipment.


12/10/2025 LHill-LM at 508-482-5411 for Assata Hendricks to confirm contact & equipment.

🔧 Work Performed
12/17/2025 JWD Located all biomedical equipment and perform annual inspection, calibration and electrical safety tests for this site. Total of bed equipment inspected is 46. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
12/17/2025 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform annual inspection, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 40 pieces https://www.ebiotrack.com/inspection.php?iid=31868

Timeline

📞
Case Linked Dec 9, 10:26 AM
Case Number: 00550111
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 9, 4:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 10, 11:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 32m
👷
▶
3 Technician Assigned Dec 10, 4:07 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 4h 20m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-17T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by James Duff Dec 17, 11:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 18h
⏱️
4x Labor Added Dec 17, 2:39 PM
Type: Labor, Expenses
Status: Open
Qty: 1.5, 4
✔️
Status: Completed by James Duff Dec 17, 2:51 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 44m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 19, 4:45 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 1h, 0m
⏳ 0.9 business days
🧾
Invoice Created Dec 20, 11:21 PM
Invoice Number: SM-249677

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Assigned
Duration: 4.3 business hours (threshold: 4.0 business hours)
Exceeded by 0.3 business hours
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00550111
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
James Duff
Scheduled
Dec 17, 9:00 AM
Created
Dec 9, 4:14 PM
Invoice #
SM-249677

Work Details (4)

Name Type Status Qty Amount Date
WL-03040681 Labor Open 1.5 $0.00 Dec 17, 2:39 PM
WL-03040682 Labor Open 4 $1,518.80 Dec 17, 2:39 PM
WL-03040683 Labor Open 1.5 $0.00 Dec 17, 2:39 PM
WL-03040684 Expenses Open 1 $0.00 Dec 17, 2:39 PM

Details