Q-00031238
**Please contact ASAP to schedule this service.
Manufacturer & Model: stryker
Serial: 91039023
Issue: COT IS ABLE TO GO UP AND DOWN BUT IS VERY WEAK WHEN WEIGHT IS APPLIED WE USED EVERY BATTERY WE HAVE THAT WORKS WELL IN THE OTHER COTS BUT THIS ONE IS NOT WORKING.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
https://www.ebiotrack.com/workorder.php?wo=70237
12/18/25 SReich - Created case 00552910 for follow up.
12/16/25 SR -- evaluation complete; unit needs leg bearing upgrade kit; Part 6500-700-037
12/10/2025 CRamen Mark returned call and scheduled for Tuesday 12/16/2025 with tech arrival between 8-10am.,
12/10/2025 CRamen left a vm for a returned call to schedule
12/9/2025 CRamen left a vm for a returned call to schedule
🔧Work Performed
inspected unit for proper operation; disected the issues of the noises heard and checked hydraulic fluid level; bled system and inspected inner tubes for proper operation. evaluation complete; unit needs leg bearing upgrade kit; Part 6500-700-037
🔍Technician Findings
cot raises and lowers as intended without weight; when weight is applied, cot will raise 90% and motor continuously runs. Inner tubes creak and groan when raising; upon inspection found the inner tubes need the leg bearing upgrade kit
⚠️Problem Description
Q-00031238
**Please contact ASAP to schedule this service.
Manufacturer & Model: stryker
Serial: 91039023
Issue: COT IS ABLE TO GO UP AND DOWN BUT IS VERY WEAK WHEN WEIGHT IS APPLIED WE USED EVERY BATTERY WE HAVE THAT WORKS WELL IN THE OTHER COTS BUT THIS ONE IS NOT WORKING.
The technician will need to evaluate the unit and determine if parts are needed for repairs.
https://www.ebiotrack.com/workorder.php?wo=70237
📄Description
Stryker 6500 Power-PRO XT Power Cot
📋
Inbound from +15138018944
Completed Dec 10, 2025
12/10/2025 CRamen Mark returned call and scheduled for Tuesday 12/16/2025 with tech arrival between 8-10am.,
📋
Outbound to +15138018944
Completed Dec 10, 2025
12/10/2025 CRamen left a vm for a returned call to schedule
📋
Outbound to +15138018944
Completed Dec 9, 2025
12/9/2025 CRamen left a vm for a returned call to schedule
📅
WO-01324648 - Evaluation - 6500 Power-PRO XT - Cincinnati - Omni Medical Transport
Dec 16, 2025 8:00am – 9:00am
Work Order: WO-01324648
Account: OMNI MEDICAL TRANSPORT
Customer Case Number: 2861387-25414-70237-wo
Location: Omni Medical Transport
Address: 5885 Highland Ridge Drive, Cincinnati, OH 45232
Manufacturer: Stryker Medical EMS
Model #: 6500 Power-PRO XT
Serial #: 91039023
Contact Name: Mark Abbinante
Timeline
📞
Case Linked Nov 19, 1:03 PM
Case Number:00545259
Subject:12/09 awaiting sync to EBT
Status:Closed
🚨13.0 business days
📋
▶
4
Work Order Created Dec 9, 5:03 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
Technician Assigned by Charles Ramen
Technician:a0h5A00000Hod6IQAR, Scott R Roberts
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:3m
🗓️
▶
2
Status: Scheduled Dec 10, 9:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-16T13:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Scott RobertsDec 16, 8:50 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 22h
⏱️
▶
2
3x Labor Added Dec 16, 10:50 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Dec 18, 11:39 AM
Status: Ready to Bill → Status: Incomplete
⚠️
Status: Incomplete by Diane Patton
From:Ready to Bill, Incomplete
To:Incomplete, Ready to Bill
Duration in Previous:2m, 0m
⏳4.0 business days
📨
▶
3
Status: Invoice Pending Dec 23, 2:29 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-249848
Bottlenecks
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)