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WO-01324700 ↗ ServiceMax

Aspire of WNY • Calibration • PSM

📍 ASPIRE 30 CANTERBURY ROAD — 30 CANTERBURY ROAD, JAMESTOWN NY, 14701

Dec 10, 2025 → Dec 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (10 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 16, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 10, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 10 Ready for Scheduling ▶ Running 0 0
Dec 10 → Dec 10 Assigned ▶ Running 0 0
Dec 10 → Dec 16 Scheduled ▶ Running 4 4
Dispatch 0.0d
Coordinators 4.3d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 10, 2025 Due: Jan 12, 2026 Completed: Dec 16, 2025 (27 days early)
📅
4.1 days Total Age
⏱️
3.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550302
New service call
Closed
New Miscellaneous Equipment Inspection Can I please open a new service call to have a seated scale calibrated Model 594KL Serial 594150757 https://www.ebiotrack.com/omnicor/inspection.php?iid=10432
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Kelly
Owner
Sherry Reich
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324700 (current) Invoiced
Calibration • Erwin Forster
Created: Dec 10, 2025 • Closed: Dec 15, 2025
Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 3.8 days stuck in "Scheduled"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15 EForster: EBT WO was set up as an inspection. Contacted dispatch who changed it to misc inspection.

12/10 KSmith -- Scheduled for Monday with Melissa. 1-3pm

12/10 KSmith -- Sent email to schedule for Monday

🔧 Work Performed
Verified scale reading correctly with weights, Found front leveling foot broken causing chair to rock. Adjusted stud out so chair is no longer rocking as a temp fix. Customer to try source new foot through their maintenance department.
🔍 Technician Findings
Customer said scale seems to be off a few pounds sometimes.
⚠️ Problem Description
Miscellaneous Calibration Can I please open a new service call to have a seated scale calibrated Model 594KL Serial 594150757 https://www.ebiotrack.com/omnicor/inspection.php?iid=10432

Timeline

📞
Case Linked Dec 9, 2:56 PM
Case Number: 00550302
Subject: New service call
Status: Closed
📋
▶
2 Work Order Created Dec 10, 9:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 10, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 31m
🗓️
▶
2 Status: Scheduled Dec 10, 1:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-15T19:30:00.000+0000
⏳ 4.0 business days
⏱️
5x Labor Added Dec 15, 7:36 PM
Type: Labor, Travel
Status: Open
Qty: 1.6666666666667, 0.5, 3.5, 37, 180
✔️
▶
2 Status: Completed Dec 15, 7:42 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Erwin Forster
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Dec 18, 1:36 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Diane Patton Dec 18, 1:43 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 21, 1:52 PM
Invoice Number: SM-249378

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00550302
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
N/A
Technician
Erwin Forster
Scheduled
Dec 15, 2:30 PM
Created
Dec 10, 9:08 AM
Invoice #
SM-249378

Work Details (5)

Name Type Status Qty Amount Date
WL-03038546 Labor Open 1.6666666666667 $157.50 Dec 15, 7:36 PM
WL-03038547 Labor Open 0.5 $74.50 Dec 15, 7:36 PM
WL-03038548 Labor Open 3.5 $0.00 Dec 15, 7:36 PM
WL-03038549 Travel Open 37 - Dec 15, 7:36 PM
WL-03038550 Travel Open 180 - Dec 15, 7:36 PM

Details