Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324724 ↗ ServiceMax

Conviva Care Solutions (Humana) • Calibration • PSM

📍 Conviva Bayside #4084 — 4254 South Alameda St., Corpus Christi TX, 78412

Dec 10, 2025 → Dec 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (11 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 15, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 10, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 10 Ready for Scheduling ▶ Running 0 0
Dec 10 → Dec 10 Assigned ▶ Running 0 0
Dec 10 → Dec 15 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 4.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Created: Dec 10, 2025 Due: Jan 12, 2026 Completed: Dec 15, 2025 (28 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00550357
Blood pressure machine calibration needed
Closed
Miscellaneous Calibration Conviva Bayside needs all blood pressure machines recalibrated as they are reading significantly higher then manual blood pressures are. https://www.ebiotrack.com/inspection.php?iid=31889 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Megan Brewer
Owner
Shelby Robinson
Created
Dec 9, 2025
Work Orders from this Case (1)
WO-01324724 (current) Invoiced
Calibration • Anthony Wirth
Created: Dec 10, 2025 • Closed: Dec 15, 2025
Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


12/10/2025 LHill-Called 361-853-4191 for Megan Brewer to confirm contact & equipment. spoke with Megan Brewer and she confirmed contact & equipment.


Scheduling ahead needed: No 

Certain day or time: M-F 8:00 AM – 5:00 PM. 12/17 available only till 12 PM that day. Closed 12/25.  

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: No 

🔧 Work Performed
Inspected several units to determine the cause of BP issues. Tested several units and they are calibrated. Then I tested several BP cuffs and that is what is causing the issue. Customer is going to contact their supplier to order the cuffs.
🔍 Technician Findings
BP cuffs were needed to be replaced, the bp unit itself is functional.
⚠️ Problem Description
Miscellaneous Calibration Conviva Bayside needs all blood pressure machines recalibrated as they are reading significantly higher then manual blood pressures are. https://www.ebiotrack.com/inspection.php?iid=31889 This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Dec 9, 4:38 PM
Case Number: 00550357
Subject: Blood pressure machine calibration needed
Status: Closed
📋
▶
2 Work Order Created Dec 10, 10:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 10, 11:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 59m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-15T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 11, 5:08 PM
Scheduled For: 2025-12-17T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 12, 11:33 AM
Scheduled For: 2025-12-15T18:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Dec 15, 5:02 PM
Type: Labor, Travel
Status: Open
Qty: 4.5, 2, 217
✔️
Status: Completed by Anthony Wirth Dec 15, 5:15 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 6h, 0m
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton Dec 18, 1:23 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 20h, 0m
🚨 49.0 business days
🧾
Invoice Created Mar 2, 12:45 PM
Invoice Number: SM-249376

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00550357
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
Edge
Technician
Anthony Wirth
Scheduled
Dec 15, 1:00 PM
Created
Dec 10, 10:04 AM
Invoice #
SM-249376

Work Details (3)

Name Type Status Qty Amount Date
WL-03038315 Labor Open 4.5 $357.00 Dec 15, 5:02 PM
WL-03038316 Labor Open 2 $238.00 Dec 15, 5:02 PM
WL-03038317 Travel Open 217 - Dec 15, 5:02 PM

Details